ZipZoomFly (Terrible RMA Service)

[TantrumusMaximus]

I wanted to make everyone aware of the poor service I am receiving from ZipZoomFly. I really wish I had read how many people were disatisfied on resellerratings.com before I purchased anything from them because my opteron processor is flaky and I've been trying to establish an RMA# for over a week now.

I submitted the RMA# request form last monday and was greeted with their service level agreement of 48hours to respond. Well today is Wednesday of the following week and I still don't have an RMA#!

I have sent them about 6 emails from 2 seperate email addresses, no response at all last week. I called them yesterday stating how upset I was... no call back.

Today I receive this email at both addresses:

Dear Customer,

Thanks for contacting ZipZoomFly.com!

We apologize for any inconvenience, but please specify whether you are requesting an rma for a refund,if still refundable and within our return policy, or a repair/replacement?Is the item defective,and please provide details on its symptoms.Please do advise further for us to better assist you.

For faster service please reply with previous correspondence when
replying to this email.

My question to them is WHAT HAPPENED TO ALL the previous correspondence??? I clearly stated in the request that I wanted to RETURN the product and then order a new one to speed up things. They have NO crossshipping whatsoever so all you can do is return the item and re-order if you need it quickly.

Up front they look like a great service, they are real fast to get you the product, just hope you don't have any problems with what you order from them.

 

[BDawg]

This is why I always stick with NewEgg, even if the price is slightly higher.

 

[Slacker]

ZZF is awesome, the best prices and fast free shipping, best e-tailer ever.

 

[Away]

I actually received an RMA number and returned the item, but I never received a refund for it. When I check their website for my RMA status, it says it is being processed. It has been around a month now and I still have heard nothing from them even after several attempted contacts by myself. I don't know what to do.

 

[j00fek]

Originally posted by: BDawg
This is why I always stick with NewEgg, even if the price is slightly higher.

:thumbsup:

 

[jonnyGURU]

Originally posted by: Slacker
ZZF is awesome, the best prices and fast free shipping, best e-tailer ever.

I'm not sure about best ever, but I like them better than the Egg.. and yes, I've done RMA's with both.

Originally posted by: Away
I actually received an RMA number and returned the item, but I never received a refund for it. When I check their website for my RMA status, it says it is being processed. It has been around a month now and I still have heard nothing from them even after several attempted contacts by myself. I don't know what to do.

Did you track your package to see that even got there?

And if you sent it USPS w/ confirmation, check the time of the confirmation. If it's something like 5 in the AM, it may not have been delivered because of policies like this: http://www.jonnyguru.com/mishaps/packagingMishaps/pages/scanbefore.htm

"Scan BEFORE delivery." They scan the box when it lands at the local postal sort. This particular customer I had bitch me out because I supposedly had his package since 5AM on a Monday. I didn't come in until 10!!! First person in the office came in at 8!!!!! The box didn't actually get delivered until Wednesday. TWO DAYS AFTER THE SCAN!!!

Yet another reason to not use USPS for anything other than letters.

 

[TheShiz]

what is ATOT now a days? the whine and bitch board?

 

[dabuddha]

Originally posted by: TantrumusMaximus
I wanted to make everyone aware of the poor service I am receiving from ZipZoomFly. I really wish I had read how many people were disatisfied on resellerratings.com before I purchased anything from them because my opteron processor is flaky and I've been trying to establish an RMA# for over a week now.

I submitted the RMA# request form last monday and was greeted with their service level agreement of 48hours to respond. Well today is Wednesday of the following week and I still don't have an RMA#!

I have sent them about 6 emails from 2 seperate email addresses, no response at all last week. I called them yesterday stating how upset I was... no call back.

Today I receive this email at both addresses:

Dear Customer,

Thanks for contacting ZipZoomFly.com!

We apologize for any inconvenience, but please specify whether you are requesting an rma for a refund,if still refundable and within our return policy, or a repair/replacement?Is the item defective,and please provide details on its symptoms.Please do advise further for us to better assist you.

For faster service please reply with previous correspondence when
replying to this email.

My question to them is WHAT HAPPENED TO ALL the previous correspondence??? I clearly stated in the request that I wanted to RETURN the product and then order a new one to speed up things. They have NO crossshipping whatsoever so all you can do is return the item and re-order if you need it quickly.

Up front they look like a great service, they are real fast to get you the product, just hope you don't have any problems with what you order from them.

Did you leave a review at resellerratings.com?
That's one of the best ways to get the word out if a company acts poorly.

 

[yhelothar]

Originally posted by: TheShiz
what is ATOT now a days? the whine and bitch board?

Yeah I'm sure you just "tough it out" when you take it up the cornhole.

 

[EngenZerO]

I had a pretty bad RMA experience with ZZF 2 years ago. I swore I would never shop with them again after that and it seems like they havn't really changed...

good luck OP

 

[imported_Phil]

Another one of these threads?
Kickass.

 

[imported_Phil]

So how old is the CPU?

 

[shilala]

Shiner said Newegg can suck a fart straight out of his asshole.

 

[MBrown]

I have had two bad experiences with ZZF.

 

[OdiN]

I have never had any problems with ZZF. I used to order there a lot for a company I worked for when our local distributor was out of stock on parts or didn't carry something that ZZF had. Never any issues with their service, RMA or otherwise.

 

[imported_Phil]

Given the lack of response, I think we can LoKe-assume the following:

1. Overclocking kills CPUs and kittens.

2. The CPU in question is at least two months old.

Haha, pwned.

This jumping-to-conclusions post is fully endorsed by LoKe.

[Edit]
"Opteron 165 @ 2.7Ghz"

Quick LoKe! Report him to AMD and ZZF! He's been overclocking and turning him in is the morally and ethically right thing to do !

 

[cKGunslinger]

...

 

[OdiN]

Wait how did I miss that.

Your CPU is flaky when you are OC'ing it?

 

[Trey22]

Monarch rules! Oh, wait that was another thread...

OP edited the OP? I didn't catch the OC'ing bit either.

 

[imported_Phil]

Originally posted by: Trey22
Monarch rules! Oh, wait that was another thread...

OP edited the OP? I didn't catch the OC'ing bit either.

In his sig.

 

[DaveSimmons]

-------------------------
Opteron 165 @ 2.7Ghz
A8N-SLI Deluxe
Creative X-Fi Platinum
1GB Corsair DDR500
SLI BFG6800GT OC
Thermaltake Purepower 680W

RMA fraud FTW!