Article Your Printer Runs Out of Ink and Suddenly You Can't Even Use it To Scan Images?

[Lost_in_the_HTTP]

So, then what do you do? SUE!!!!

https://gizmodo.com/canon-sued-over-all-in-one-printer-that-stops-scanning-1847884063

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[VirtualLarry]

GOOD! It's about time that consumer (citizens!) fight back against unscrupulous product mfg's.

I would love to see this go to a jury trial.

Kind of like building a car, that refuses to start unless the wiper fluid is topped off. Except, in that case, the wiper fluid would be $20/gallon. (Yeah, I know, don't give them any ideas.)

 

[mindless1]

Heck yeah! That's even worse than my (once high end) Lexmark color laser that wasted color toner on every print, so after a few thousand pages of black and white text printing, hardly any color use at all, it had emptied $800 worth of color carts.

I complained to Lexmark and they set me a new set of carts, but then the display board on it failed and I bought a 3rd party seller, new/pull part only to find they had microchipped it (becomes married to machine it's installed in once powered up) so you have to buy virgin parts direct from Lexmark, so instead I desoldered the prom off the old and transplanted onto the new board to make it work, started using the replacement toner carts but then before they were empty, whole thing started corrupting images somehow, and just not worth repairing further at those operating costs.

My Brother B&W laser AIO on the other hand, much love for it but I never tried to scan when out of toner.

 

[TheELF]

So, then what do you do? SUE!!!!

https://gizmodo.com/canon-sued-over-all-in-one-printer-that-stops-scanning-1847884063

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That is going to be a very though sale legally, not that it's not a dick move by canon, but all-in-one and three-in-one are different things, with all-in-one the consumer has to assume that everything has to work for anything to work.
The argumentation would be: You are not buying a scanner you are buying an all-in-one a copier, you need the printing function to copy anything.

With three-in-one (or however many) the consumer can assume that all three things can work independently, outside the power supply maybe that will be shared.

Or at least I can see lawyers debating this for years.

 

[mikeymikec]

So, then what do you do? SUE!!!!

https://gizmodo.com/canon-sued-over-all-in-one-printer-that-stops-scanning-1847884063

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I honestly don't see a problem with this (at least, certainly not worth suing about). Inkjet printers are notorious for the ink drying out when they haven't been used for more than a month. People buy an AIO printer primarily (in my experience: almost exclusively) for printing.

I'd alter @VirtualLarry 's analogy to a car that refuses to clean the windscreen because it's out of petrol. Sure, complain about that scenario if you like, but IMO you've got bigger problems that need to be dealt with. Furthermore it wouldn't surprise me in the slightest if Canon argues that they're pushing the user down a path to try and ensure the product will continue to function normally. Probably >99% of the reasons why inkjet printers end up in landfills is because of clogged print heads.

If it were the case that one could only acquire a scanner at a vaguely sensible price by buying an AIO printer then I'd absolutely agree with the lawsuit.

In this reality though, the device was built around what (IMO) everyone believes to be its primary purpose, and will likely cost more for the end user to be redesigned because of someone with their priorities all wrong. I personally have never met a customer who said, "but I just need the scanner part of this device!".

PS: I'm perfectly happy to criticise inkjet manufacturers for their absurd costs of ink and the lengths they'll go to to protect that business model.

 

[bigboxes]

I just don't print much anymore. Just like I've gone diskless. I recently bought the cheapest Canon printer for $50 from Walmart. The replacement ink is so expensive that I may just buy another $50 printer when I'm ready for new ink. Unless the generic ink prices go down.

 

[rf4cphantom]

If it's of any use to someone, I was that soldier too! I was buying on average two printers a year, just to avoid ink costs.
I realised what a disgrace these manufacturers were, thrashing the environment, and our finances. Even buying printers, you're constantly aware of how much you're printing and hoping the ink doesn't run out again! PROBLEM SOLVED! I looked into the Epson Ecotank range and discovered I would have to pay about £250 for the printer, but after that, the ink was so cheap. There was no quality compromise, and I could refill the colour that was empty, not the whole printer! My worst example ever was a HP, where the printer was £36 and came with a "sample ink set" that ran out in a week! (About 150 sheets), and the replacement ink was£30 per bottle - being CYMK, £120 and that only lasted 500 sheets. By contrast, the Epson Ecotank cost me £250, came with enough ink for 2000 sheets, and replacement ink bottles cost £9.99 for C,Y or M and £12.99 for K. Everything works a treat. 8 years of constant use, never a problem!