Reminds me of the support call I had to place with HP. Had to tell the douche on the other end three times that yes I understand the laptops standard warranty expires in a month and no I do not want an extended one. He even started going into this whole diatribe about if something breaks like a hard drive, lcd screen, or any other component I will be forced to pay full price to get it repaired and blah blah blah. I'm like "no bitch, just ship me the damn battery for this POS laptop I've bought from you. When it takes a dive after the warranty is out I'm gonna shit can it and get a Lenovo." The stupid battery was less than a year old and failed. That's pretty lame. And it wasn't like the battery was in the laptop all the time being used or being charged. When not running it off the battery which was like 85% of the time, we took it out.