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You thought Best Buy was bad? Welcome to Office Depot

Kalmah

Kalmah

Diamond Member
A family member of mine went to Office Depot because of a good deal on a laptop she wanted. They where out of stock so she ordered it from their website later that day.

Delivery date set for today (her birthday coincidentally)

She decided to look up the tracking number today only to find "status: deleted".
But yet her checking account has been charged for ~$700.

She logged into their chat support, they kept saying that her information didn't match so they couldn't help her.

She called them, they told her that she needs to call her credit card company and dispute it with them.

She's still on the phone with them right now, basically they are saying that her name on the credit card didn't match because she didn't include her middle initial or something so they aren't sending the laptop.. but they somehow managed to charge her and they are denying it.

So, WTF? 😵

Retailers wonder why they are losing business.. Why deal with this shit when she could have just ordered from newegg?

edit Ok, so it appears to be her bank's fault.. they are the ones that denied the charge. (the $700 was just 'pending')

On the other hand, Office Depot could have sent her a phone call within 10 minutes and told her that their was a problem with her order. This is what I would call good customer service. So why doesn't anybody do it?

this was my issue when I used to work at Circuit City.. corporate wanted nothing but the best.. but yet they fuddled around with their heads up their asses anyways.
 
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interesting, my credit card has my middle intital on it and i never put it in my online orders and have never had a problem.
 
I think Office Depot makes most of their money in wholesale, so the retail pinch doesn't affect them so much. Still, that's a shitty thing for them to do and certainly one more reason not to deal with these monolithic B&M stores.
 
Yeah my GF just bought a desk from them that was in the weekly ad. They were out and told her if she wanted the ad price she would have to order the desk and pay for it to be delivered to either the store or home. $30 (I think) regardless of drop ship location. She paid it because she had been looking for a desk she liked for months but yeah ridiculous. I imagine they would have received replinished stock this week anyway so it was just a way for them to get someone to pay them to ship goods to themselves that they would have shipped to themselves anyway. F OD.
 
Fingolfin269 said:
Yeah my GF just bought a desk from them that was in the weekly ad. They were out and told her if she wanted the ad price she would have to order the desk and pay for it to be delivered to either the store or home. $30 (I think) regardless of drop ship location. She paid it because she had been looking for a desk she liked for months but yeah ridiculous. I imagine they would have received replinished stock this week anyway so it was just a way for them to get someone to pay them to ship goods to themselves that they would have shipped to themselves anyway. F OD.
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Meh I bought a desk from OD few months back and set it for in store pickup. When I got to the store, they said they didn't have any so they went ahead and placed the order online and setup it for free delivery to my home. I was satisfied.
 
First rule of ordering online: do NOT order using your debit card! I believe your family member probably knows why now, Kalmah. Always better, as well as safer, to use a credit card and pay it off when the bill comes in.

Sadly, none of the B&M retailers give out deals like they used to. I remember the heady days of the early 21st century 🙄 when they fought to get our business, and offered such deals as $20 off of $50 coupons, good for technology (which is part of how I got a stick of memory AND got paid ~$17!! :awe: ).

Now their attitude seems, more and more often, to be take it or leave it.
 
It doesn't really sound like it was their fault based on your new update. However, I recall an NPR piece a while ago that mentioned Office Depot was ranked as having some of the worst management of any company.
 
I've been dealing with Office Depot for 10 years. Free next day shipping for orders of $50+ and never had a single issue with them.
 
What so the result of this story is that the store was right and your family member was belligerently arguing with them despite being wrong?
 
Mike Gayner said:
What so the result of this story is that the store was right and your family member was belligerently arguing with them despite being wrong?
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and that he posted this thread, totally overreacting before having all the facts.

This thread is now about the old pop hot deal.

buy 17 12 packs at $2.99 each for a total of ~$51. Use a $15 off of $50 coupon to get that down to ~$36 with free shipping. There was no bottle deposit when you ordered from the site, so you got $1.20 back from each 12 pack so you got $20.40 back in bottle deposits.

Net cost of $15.80 for 204 cans of pop or ~$.07/can.
 
I ordered a Dell laptop and financed thru Dell credit at 0%. Everything was hunky dory I thought. Checked on the order a couple of weeks after I placed it and saw cancelled. It turns out because the phone number I used didn't show up on my credit report Dell cancelled the order without so much as a call to me. I gave them my other number and they checked it and said ok. Problem was the special on the laptop I wanted expired and they wouldn't reinstate that order. I had to start over. Not only did I lose out on that special it was also the cut off from XP to Vista the first time. I wound up with the first of the Vista machines It was horrible. Nothing worked correctly and no drivers were available. Then, to add insult to injury, because Vista was having so many problems they started offering XP again. I have never been so tempted to pirate an OS in my life. I figured MS deserved it.
 
SooperDave said:
I ordered a Dell laptop and financed thru Dell credit at 0%. Everything was hunky dory I thought. Checked on the order a couple of weeks after I placed it and saw cancelled. It turns out because the phone number I used didn't show up on my credit report Dell cancelled the order without so much as a call to me. I gave them my other number and they checked it and said ok. Problem was the special on the laptop I wanted expired and they wouldn't reinstate that order. I had to start over. Not only did I lose out on that special it was also the cut off from XP to Vista the first time. I wound up with the first of the Vista machines It was horrible. Nothing worked correctly and no drivers were available. Then, to add insult to injury, because Vista was having so many problems they started offering XP again. I have never been so tempted to pirate an OS in my life. I figured MS deserved it.
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that really sucks

but sidebar: the driver issues were dell/parts manufacturers faults not MS.
 
Has anyone else seen the new Office Depot commercial? They talk about how they, a big national corporate chain, can help small businesses fight big corporate chains.

And yet another person that doesn't understand holds versus actual charges when it comes to their check cards.

Also, OP, there are cases of the same thing happening in regards to Newegg. They verify your info, something doesn't match, they cancel.
 
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