So I sign up for a free AOL trial at my local CompUSA because they were offering $10 store credit for signups, and you can cancel at anytime - no strings attached. As soon as I got home, I called the number and cancelled my account. A week later I get a letter in the mail from AOL thanking me for continuing the service and if this letter is a mistake and I really meant to cancel my account, to send it back to them with some information in the back.
Thinking the CSR I spoke to somehow screwed things up, I called the cancellation number again and cancelled my trial account _again_, and this time I got a cancellation number. So today I get another piece of mail from AOL thanking me for continuing the service and if this letter is a mistake and I really meant to cancel my account, to send it back to them with some information in the back. And then I notice the cancellation number I got from the second CSR is really my account number.
WTF???? So damn lame!!!! I'm just going to send the damn letter in but geez, you would think you could just cancel over the damn phone without hassles.
Thinking the CSR I spoke to somehow screwed things up, I called the cancellation number again and cancelled my trial account _again_, and this time I got a cancellation number. So today I get another piece of mail from AOL thanking me for continuing the service and if this letter is a mistake and I really meant to cancel my account, to send it back to them with some information in the back. And then I notice the cancellation number I got from the second CSR is really my account number.
WTF???? So damn lame!!!! I'm just going to send the damn letter in but geez, you would think you could just cancel over the damn phone without hassles.