Rejoicing in someone's misery is usually low and selfish but I'm glad a car salesleech got burned. Funny how they are so eager to take your money until it comes time for delivery. Then the situation gets complicated. The People's Republic of Taxichusetts sets insurance rates and mandates that no car may be registered without insurance. Not only that but they will not issue temporary plates on an out of state vehicle and allow coverage at the same time. OK, a real pain but workable. My insurance agent was gonna take care off all the registration for a $50 fee. Not bad for not standing in line at the RMV (DMV to the rest of the world). I get back to the dealer with my final paperwork and they insisted on doing it all. Not only did they charge $150 but wanted an additional $115 on top of it all for a out of state registration. WTF? They gave me a horror story about how someone tried to do it once and screwed it up completely delaying the pickup by a month. Alright, alright, I'll pay the fee for convenience.
A week later I still hear nothing. After a few calls it seems they are having problems with the insurance people. There was a lot of back and forth about wrong paper work etc. The dealer claims they were sent the wrong forms but the insurance people say the dealer didn't know jack squat about how to register a Massachusetts vehicle. I mediated and the dispute. it took a week to straighten out the mess.
Then over the next two and a half weeks it became a comedy of errors that make the Keystone Kops seem like Sherlock Holmes. They supposidly had a "professional" company handle all the paperwork but it was a joke. They submitted the wrong paperwork, worked with copies instead of originals, submitted incomplete paperwork, sat on paperwork, and more. I was getting pretty impatient. The car was promised many times but never delivered. I put in for 3 days off which I had to take back (ie. fill out HR paperwork until I cried carpal tunnel syndrome) because they weren't ready. There was an excuse at every corner "Oh, the insurance people are slow", "The DMV messed up", "The runner is not in". That was when I could find them at all. Sometimes it took 2 days to get a response to voicemail. The last straw came when they accused me of submitting incomplete paperwork.
I immediatly went to a message board where I posted many recommendations for the dealer and announced I retract my endorsement. Within a day the salesmanager appeared and posted a somewhat sarcastic response about me ruining the dealer's reputation and pawning the blame off on the people that handled the registration. WTF!?!? They basically tried to wash their hands of any responsibility. Fine whatever, just give me my damn car which I;ve waited a month for.
Here's the kicker. The next day some "M.D." posted a new thread that basically bashed what I said as "baseless" and implied I was a trouble maker that tried to ruin the repuation of the dealer. The message basically said I was a liar. Then some eagle eyed member realized that the IP address of the sales manager and "M.D." were the same and came from the same ISP. Hmmmm......
Today I get a very surprising call. Corporate HQ saw the whole episode and they paid a visit to the dealer. They apologized for the entire episode and offered to pay the first monthly payment because it basically sat in a lot. They are also making the dealer pay for insurance until I get the car fully registered in Massachusetts.
What a day.
Windogg
A week later I still hear nothing. After a few calls it seems they are having problems with the insurance people. There was a lot of back and forth about wrong paper work etc. The dealer claims they were sent the wrong forms but the insurance people say the dealer didn't know jack squat about how to register a Massachusetts vehicle. I mediated and the dispute. it took a week to straighten out the mess.
Then over the next two and a half weeks it became a comedy of errors that make the Keystone Kops seem like Sherlock Holmes. They supposidly had a "professional" company handle all the paperwork but it was a joke. They submitted the wrong paperwork, worked with copies instead of originals, submitted incomplete paperwork, sat on paperwork, and more. I was getting pretty impatient. The car was promised many times but never delivered. I put in for 3 days off which I had to take back (ie. fill out HR paperwork until I cried carpal tunnel syndrome) because they weren't ready. There was an excuse at every corner "Oh, the insurance people are slow", "The DMV messed up", "The runner is not in". That was when I could find them at all. Sometimes it took 2 days to get a response to voicemail. The last straw came when they accused me of submitting incomplete paperwork.
I immediatly went to a message board where I posted many recommendations for the dealer and announced I retract my endorsement. Within a day the salesmanager appeared and posted a somewhat sarcastic response about me ruining the dealer's reputation and pawning the blame off on the people that handled the registration. WTF!?!? They basically tried to wash their hands of any responsibility. Fine whatever, just give me my damn car which I;ve waited a month for.
Here's the kicker. The next day some "M.D." posted a new thread that basically bashed what I said as "baseless" and implied I was a trouble maker that tried to ruin the repuation of the dealer. The message basically said I was a liar. Then some eagle eyed member realized that the IP address of the sales manager and "M.D." were the same and came from the same ISP. Hmmmm......
Today I get a very surprising call. Corporate HQ saw the whole episode and they paid a visit to the dealer. They apologized for the entire episode and offered to pay the first monthly payment because it basically sat in a lot. They are also making the dealer pay for insurance until I get the car fully registered in Massachusetts.
What a day.
Windogg
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