- Dec 27, 2001
- 47,351
- 14
- 61
Somehow my bill has gone up to $150/month for my 2 lines. I use maybe 200 minutes a month, a couple texts from people who can't seem to remember my GV number and then data. My data is more important to me than voice but I am tired of paying $1800/year to basically be able to stream Slacker while driving and check my email at work.
So I call up Tmo retention and ask a simple question, "What do I need to do to cut down my monthly bill?" Pretty simple question I thought. The first thing he says is that there is nothing I can do to cut down. What?!?!? Now its time for me to get aggressive. I tell him that I can go to MetroPCS and get unlimited everything for $79/month on both lines. He says again that he can't do anything and tries to push me off the line. That got me even more pissed, so I decided I was going to make him earn his $3/hour or whatever is they pay them.
I asked him if I could remove my texting package. No. What?!?!? He says its tied to my web even though I pay for them separately. OK buddy. What about my insurance? Well.... Oh ok. So even though he had told me I couldn't do anything to save money and was willing to let me port out, I somehow found a way to save $67/month!
I really, really didn't want to lose my web but I am willing to go without just because that fucker lied to me. I'm very tempted to just go pick up a couple Metro phones and pay the $200 ETF on my line.
===================
update:
ok they finally did it. I added the web back on to my lines because I missed it too much. I waited a few hours and it still didn't work. I called tmo and after literally 25 minutes on the phone, the rep tells me to wait 2 hours after the changes are made. WHAT? I waited 3. So then she actually does whatever it was she needed to do and my web starts working again. 30 minutes of torture to get them to help me.
Then today I called because one of my phones wouldn't go into mass storage anymore. I flashed it back to stock, tried 3 different USB cords, 2 different computers...nothing. The chick refused to let me talk to technical support because I was calling from that phone and she couldn't troubleshoot. When I asked her what troubleshooting she would like to do, she wouldn't answer me. I finally got mad and started yelling at her and I *NEVER* yell at phone people. Finally she transfers me to tech support and the guy tries to convince me that my battery is bad. *sigh*
I just sold both my Vibrants and will be porting out tomorrow.
So long Tmo. You used to rock but now you suck worse than Sprint when it was at rock bottom.
So I call up Tmo retention and ask a simple question, "What do I need to do to cut down my monthly bill?" Pretty simple question I thought. The first thing he says is that there is nothing I can do to cut down. What?!?!? Now its time for me to get aggressive. I tell him that I can go to MetroPCS and get unlimited everything for $79/month on both lines. He says again that he can't do anything and tries to push me off the line. That got me even more pissed, so I decided I was going to make him earn his $3/hour or whatever is they pay them.
I asked him if I could remove my texting package. No. What?!?!? He says its tied to my web even though I pay for them separately. OK buddy. What about my insurance? Well.... Oh ok. So even though he had told me I couldn't do anything to save money and was willing to let me port out, I somehow found a way to save $67/month!
I really, really didn't want to lose my web but I am willing to go without just because that fucker lied to me. I'm very tempted to just go pick up a couple Metro phones and pay the $200 ETF on my line.
===================
update:
ok they finally did it. I added the web back on to my lines because I missed it too much. I waited a few hours and it still didn't work. I called tmo and after literally 25 minutes on the phone, the rep tells me to wait 2 hours after the changes are made. WHAT? I waited 3. So then she actually does whatever it was she needed to do and my web starts working again. 30 minutes of torture to get them to help me.
Then today I called because one of my phones wouldn't go into mass storage anymore. I flashed it back to stock, tried 3 different USB cords, 2 different computers...nothing. The chick refused to let me talk to technical support because I was calling from that phone and she couldn't troubleshoot. When I asked her what troubleshooting she would like to do, she wouldn't answer me. I finally got mad and started yelling at her and I *NEVER* yell at phone people. Finally she transfers me to tech support and the guy tries to convince me that my battery is bad. *sigh*
I just sold both my Vibrants and will be porting out tomorrow.
So long Tmo. You used to rock but now you suck worse than Sprint when it was at rock bottom.
Last edited:
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