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YANET: I received a "used" LiteOn DVD drive, is NewEgg.com going downhill?

E

EY2K

Golden Member
[Yet Another NewEgg Thread]

Just thought that I'd point out that I received a clearly "used" oem LiteOn DVD drive. The drive arrived with some scratch marks on the casing (like it had been previously installed in a case), and it had been repacked (i.e. the strip of tape used to close the bubble wrap around the drive had finger prints and paper all stuck to it). Also, the drive tray is a little loose, but the drive seems to work fine. This was my first order from them since about 2 months ago. Since then, I've heard quite a few horror stories about the company and their cust. service or lack thereof. Is NewEgg under new/crappy management??? 😕 I haven't been really keeping up w/ the PC scene since school has started so... what's the deal?

Please try to keep NewEgg fanboy comments to a minimum.
 
This was my first order from them since about 2 months ago. Since then, I've heard quite a few horror stories about the company and their cust. service or lack thereof.
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I've heard none of these stories and have yet to have any problems. Just send them an email or give them a call and they will take care of it.
 
Just send them an email or give them a call and they will take care of it.
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I'm sure they will but the question we all have is why is this happening in the first place to multiple people in the past month or so, myself included? There is a long thread in the Motherboard forum about it.

An occasional 'Oops' is understandable, but the problem happening to MANY people all of the sudden (and not just people here) is plain out fraud.

 
Originally posted by: bozo1
Just send them an email or give them a call and they will take care of it.
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I'm sure they will but the question we all have is why is this happening in the first place to multiple people in the past month or so, myself included? There is a long thread in the Motherboard forum about it.
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they will not take care of it. I have spoken to newegg about the thread. They do not care.
 
Originally posted by: rubenswm
Originally posted by: bozo1
Just send them an email or give them a call and they will take care of it.
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I'm sure they will but the question we all have is why is this happening in the first place to multiple people in the past month or so, myself included? There is a long thread in the Motherboard forum about it.
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they will not take care of it. I have spoken to newegg about the thread. They do not care.
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what did they say?
 
some people must be fvcking up big time over there...or maybe they have a new internal policy to
try and pass off used stuff as new to generate more income...write their CEO
 
*sigh* And I was hoping Newegg would keep their great policies. Looks like that's no longer the case. I've been for ages ordering everything from newegg. Guess I shouldn't anymore.

Anyone else know a place like newegg that can be trusted?
 
I ordered a "refurbished" power supply from newegg. When it arrived it was visibly charred from being on fire. Having to fork out return shipping for that one really pissed me off.
 
Originally posted by: treemonkey
I ordered a "refurbished" power supply from newegg. When it arrived it was visibly charred from being on fire. Having to fork out return shipping for that one really pissed me off.
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You can try contacting service@newegg.com and asking for a refund of your shipping cost (you'll need to fax/scan your receipt), but I stress the fact that they only give shipping refunds out of "good faith", so don't hold your breath.
 
Anybody know which shipping location the used stuff came from, California, New Jersey, or both?

edit: 3rd grade level "don't use extra words, noun-verb agreement" grammar applied.
 
well, I've never had a problem with them and have only ever had to return 1 purchase from them that was there fault. They not only gave me a refund, they paid for my shipping back to them plus $5. I will continue to use them until I get screwed. I've heard worse stories about other places people seem to frequent.(tigerdirect, you know who you are!)
 
i've always thought newegg had some shady business practices. i can't believe they sell returned crap as "refurbished." that fact alone makes me not want to deal with them at all. now even new stuff is visibly used? come on. i don't understand why there are so many newegg fanboys on this site, i've heard customer service horror stories about newegg from the beginning.
 
I have had nothing but good service from them. I bought everything for my comp from them... I had the mobo go bad after a few months, but I thought my ram was the problem. I RMA'ed the ram to them and quickly recieved a new replacement. I then discovered that I had screwed up, and the mobo was really causing the problems, so I sent them an email explaining what had happened and they RMA'ed my mobo, no questions asked.
 
i had a generic PSU unit that blew (did not buy it from new egg) it took out my mobo, Raptor, Video card, Fancontroller(all bought from Newegg). RMA'd them to new egg, all the stuff sent back was new in the retail box, cept the raptor, wich i had bought OEM in the first place. They even sent me a Rev2 of my a7n8x deluxe eventho, i had a rev1.04
 
Originally posted by: Schadenfroh
i had a generic PSU unit that blew (did not buy it from new egg) it took out my mobo, Raptor, Video card, Fancontroller(all bought from Newegg). RMA'd them to new egg, all the stuff sent back was new in the retail box, cept the raptor, wich i had bought OEM in the first place. They even sent me a Rev2 of my a7n8x deluxe eventho, i had a rev1.04
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I am having a problem with them. They sent me an antec 1080 amg case with a doa power supply. That is NOT there fault, however it cost me alot to ship it back and now it has been over a week since they RECIEVED my RMA with no update. I called and was promised an update, I have sent 2 e-mails and been totally ignored. I am considering disputing the charge on my credit card.

Check my thread here. 😛 Maybe someone can add something helpful, i've gotten enough ignorant angry flames

http://forums.anandtech.com/messageview.cfm?catid=42&threadid=1138051&STARTPAGE=2
 
Not sure, but I know that all my orders have gone through fine. About 2 months ago I bought all the parts for my new system through them, all new, no problems whatsoever
 
Originally posted by: AgaBooga
Not sure, but I know that all my orders have gone through fine. About 2 months ago I bought all the parts for my new system through them, all new, no problems whatsoever
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Yep that seems the way it has ussually been. These new problems seem pretty recent and so far it seems as if newegg doesnt much care.
 
Originally posted by: dethman
i've always thought newegg had some shady business practices. i can't believe they sell returned crap as "refurbished." that fact alone makes me not want to deal with them at all. now even new stuff is visibly used? come on. i don't understand why there are so many newegg fanboys on this site, i've heard customer service horror stories about newegg from the beginning.
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What's wrong with selling returned products are refurbs? A lot of places do that.

 
Originally posted by: BrunoPuntzJones
Originally posted by: dethman
i've always thought newegg had some shady business practices. i can't believe they sell returned crap as "refurbished." that fact alone makes me not want to deal with them at all. now even new stuff is visibly used? come on. i don't understand why there are so many newegg fanboys on this site, i've heard customer service horror stories about newegg from the beginning.
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What's wrong with selling returned products are refurbs? A lot of places do that.
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Because returned does not = refurbished.

Refurbished = a returned part that has been inspected and remanufactured to like new conditions


NOT some piece of crap that they just slapped a new shipping label on and mailed back out
 
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