Guy buys refurbed product from me that's advertised as refurbished to new. This is what was advertised on the site I bought it from. I also have advertised that they get all perks of buying from an authorized dealer...as in all warranty information applies. My auction also says all sales are final.
When he receives the item there's a screw on the bottom of the DVD player that he has to remove so that the tray will open. He powers the thing up and tries to eject the tray despite the sticker that says remove the screw from bottom before use otherwise you could damage the unit. He then comes to me and says the unit doesn't work.
So he comes to me and asks what he should do. I tell him all sales are final, I don't take returns, and he has to go through the manufacturer. I will provide my receipt for him to use for a manufacturer's warranty and I fax it to him. He then calls up the DVD company and the company I bought it for and they say the warranty is not transferrable, sorry. I then tell him to call up, don't even tell him where he bought it and say he has a receipt from an authorized dealer and to claim warranty. He refuses. I then tell him fine, I'll do it for him, I'll get all the warranty info, he can ship the unit to the manufacturer, they'll ship a new one to him, or if he prefers they can ship it to me and I'll ship it to him. He says I misrepresented and that there is no warranty since it's not transferrable.
I maintain that since the unit is replaceable and I'm willing to do it for him there -is- a warranty and it's valid. So the item was not misrepresented since it was stated it was refurbished and it was stated it was warrantied...maybe not directly for him but the warranty is valid through me. My end is fulfilled. He seems to think he should get a full refund.
Who's wrong here?
When he receives the item there's a screw on the bottom of the DVD player that he has to remove so that the tray will open. He powers the thing up and tries to eject the tray despite the sticker that says remove the screw from bottom before use otherwise you could damage the unit. He then comes to me and says the unit doesn't work.
So he comes to me and asks what he should do. I tell him all sales are final, I don't take returns, and he has to go through the manufacturer. I will provide my receipt for him to use for a manufacturer's warranty and I fax it to him. He then calls up the DVD company and the company I bought it for and they say the warranty is not transferrable, sorry. I then tell him to call up, don't even tell him where he bought it and say he has a receipt from an authorized dealer and to claim warranty. He refuses. I then tell him fine, I'll do it for him, I'll get all the warranty info, he can ship the unit to the manufacturer, they'll ship a new one to him, or if he prefers they can ship it to me and I'll ship it to him. He says I misrepresented and that there is no warranty since it's not transferrable.
I maintain that since the unit is replaceable and I'm willing to do it for him there -is- a warranty and it's valid. So the item was not misrepresented since it was stated it was refurbished and it was stated it was warrantied...maybe not directly for him but the warranty is valid through me. My end is fulfilled. He seems to think he should get a full refund.
Who's wrong here?
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