YAET: Item described as working arrives partially DOA

[DotheDamnTHing]

Hello, all;

Before bidding on and winning a vintage A/V receiver, I specifically asked the seller if (1) all lights/lamps were working (2) was there any scratchiness/static on the controls and (3) if there was anything else wrong with it. The seller responded that the reciever was fine and that it was tested before being put on sale.

Lo and behold, upon receiving it, one of the lamps do not work, the volume control is 'staticky' and the right channel fuse keeps blowing. So I contact the seller and am offered either a refund with return of the unit or a portion of the selling price back to put toward repairs.

However, at this point, return shipping would be too costly and an inconvenience. As such, my question is, what percentage (20-40%? more?) of the selling price should I ask for back, considering the seemingly untested nature of the unit and the fact that any repairs will not be cost-effective due to the age and scarcity of parts?

Thank you in advance.

 

[brunell8]

Is the seller willing to pay return shipping? If so, even if it is a slight inconvenience, I would return it for the full price. No sense in keeping it if isn't working properly and repairs are out of the question. Yeah, you would get some money back, but your still left with a non-working piece of equipment, and your still out some of your money.

 

[DotheDamnTHing]

Originally posted by: brunell8
Is the seller willing to pay return shipping? If so, even if it is a slight inconvenience, I would return it for the full price. No sense in keeping it if isn't working properly and repairs are out of the question. Yeah, you would get some money back, but your still left with a non-working piece of equipment, and your still out some of your money.

Unfortunately, the onus of return shipping is on me.

 

[Kelemvor]

WHy is it on you? He sold you something that wasn't as advertised. he should refund the shipping, pay for your shipping, and refund your price.

 

[brunell8]

Agreed - you should not be out anything in this deal. If you bought a product from Newegg, and it arrived DOA, don't they pay for return shipping? To me, this is not different.

 

[DotheDamnTHing]

I will contact the seller and attempt to get them to pay the return shipping. However, if they are not amenable to this idea, what would be a good percentage to ask back?

Thanks

 

[AlienCraft]

Originally posted by: DotheDamnTHing
I will contact the seller and attempt to get them to pay the return shipping. However, if they are not amenable to this idea, what would be a good percentage to ask back?

Thanks

Iclude a copy of the emails asking the questions posed and with his answers. Indicate which are false and ask for 100% back.
What is so hard about that.

Yet another reason Ebay sux

 

[thecoolnessrune]

You shouldn't have to pay at all for this. This is why I take pictures of everything *as* I'm opening it. Sometimes a video. I say get legal if he insists on this. He sold you a product that is not functioning as advertised.

 

[EagleKeeper]

Try to offer to split the shipping costs to get the refund.

If you do not send the unit back - expecting any money for the unit is unfair.

 

[purbeast0]

Originally posted by: EagleKeeper
Try to offer to split the shipping costs to get the refund.

If you do not send the unit back - expecting any money for the unit is unfair.

he should not have to split the shipping - he shouldn't have to pay any of the shipping.

 

[Slick5150]

Well, on his behalf, something like that could very well have gotten goofed up during the shipping process through no real fault of his own. Vintage A/V stuff is somewhat fragile by nature, and despite a good packaging job its going to get jarred around. Since apparently shipping insurance was not purchased, it really isn't his fault either and I would see a partial refund as a good compromise.

 

[DotheDamnTHing]

Originally posted by: Slick5150
Well, on his behalf, something like that could very well have gotten goofed up during the shipping process through no real fault of his own. Vintage A/V stuff is somewhat fragile by nature, and despite a good packaging job its going to get jarred around. Since apparently shipping insurance was not purchased, it really isn't his fault either and I would see a partial refund as a good compromise.

This is a good point but the nature of the damage/defects suggests otherwise. A blown fuse should be easily replaceable, which I have done, but has not corrected the problem. The static on the volume control suggests dirt/oxidation and a non-working lamp could possibly arise from jarring during shipping but is the smallest of the problems.

 

[compman25]

Get an estimate of the repair costs and tell him you want that amount refunded.