YADWNT (Yet another done with Newegg thread)

[JManInPhoenix]

FWIW Both Newegg & Amazon seem to have gone downhill in shipping area in the past year compared to how my older orders were handled by them. They both seem to take longer to get here when I opt for supersaver shipping. In past, both companies usually had the stuff to my doorstep in 3 days or less - now at least a week.

 

[Aikouka]

Again,not my first issue with them. I ordered a ps3 game for my BIL a week ago using shoprunner. Still hasn't shipped out

Newegg CSR literally told me she has no idea what to do when I asked her to tell me where in the process its failing. We don't know if its master pass or what but their CSR should be able to tell me what's wrong and should be able to fix/address the issue

I'm not dismissing your other issues, but I just don't think this one really applies to Newegg. Also, if I had to guess, the CSR probably doesn't know what's wrong with your payment because Masterpass probably doesn't give them any information about failures.

There's one important thing to keep in mind about ShopRunner: it isn't Amazon Prime. ShopRunner only offers you two-day shipping for Amazon, but it doesn't mean that they'll actually ship the item that quickly. On the other hand, Amazon states that their two-day means they'll get it to you by such-and-such day. I know... it's rather wonky, but that's their claim. I had an order that got held up for a few days as well, and it bugged me. I didn't mind having to wait, but I didn't like not knowing what was going on since Newegg normally ships rather quickly.

 

[dabuddha]

I'm not dismissing your other issues, but I just don't think this one really applies to Newegg. Also, if I had to guess, the CSR probably doesn't know what's wrong with your payment because Masterpass probably doesn't give them any information about failures.

There's one important thing to keep in mind about ShopRunner: it isn't Amazon Prime. ShopRunner only offers you two-day shipping for Amazon, but it doesn't mean that they'll actually ship the item that quickly. On the other hand, Amazon states that their two-day means they'll get it to you by such-and-such day. I know... it's rather wonky, but that's their claim. I had an order that got held up for a few days as well, and it bugged me. I didn't mind having to wait, but I didn't like not knowing what was going on since Newegg normally ships rather quickly.

But you're assuming that the problem was on masterpasses end when that very well might not be the case. If it was, I'd expect the CSR to tell me so. But she had no clue

 

[Gillbot]

I order a ton of stuff online personally. Shop Runner I didn't touch, I didn't like the whole thing.

However; it seems the same people here always have problems online so I think most of these threads are user error.

I haven't had a problem with any online company I have ordered from. The shipper has let me down at times. Many times the online company made it up to me.

Explain.

I'm still waiting.

 

[alkemyst]

I'm still waiting.

I order a fucking ton of stuff. Never have problems.

Most here are trying to shoot the moon with something cheap and from an off vendor is my believe.

Most don't even know how to pick up the phone.

 

[Gillbot]

Explain to me how it is user error or even remotely my fault when I simply place my order to Newegg on a Monday, verify shoprunner shipping which is 2 day service and over seven business days later my order still has not arrived? The issue is newegg taking over three days just to process the order and the other part is using ground shipping instead of a proper two day delivery service.

So in order to get clarification, I pick up the phone and call. Newegg informs me that it's the shippers fault even though it took newegg over three days to "process" the order but a mere minutes to successfully charge me. The CSR informs me that Newegg plans to file and get a refund on the shipping but since I used shoprunner, there is nothing they can do for me. Newegg will get a refund on the shipping, I didn't get my order as promised and they just tell me tough? I don't care how you slice it, that's piss poor customer service and if that's how they treat customers now i'll shop elsewhere.

 

[alkemyst]

Explain to me how it is user error or even remotely my fault when I simply place my order to Newegg on a Monday, verify shoprunner shipping which is 2 day service and over seven business days later my order still has not arrived? The issue is newegg taking over three days just to process the order and the other part is using ground shipping instead of a proper two day delivery service.

So in order to get clarification, I pick up the phone and call. Newegg informs me that it's the shippers fault even though it took newegg over three days to "process" the order but a mere minutes to successfully charge me. The CSR informs me that Newegg plans to file and get a refund on the shipping but since I used shoprunner, there is nothing they can do for me. Newegg will get a refund on the shipping, I didn't get my order as promised and they just tell me tough? I don't care how you slice it, that's piss poor customer service and if that's how they treat customers now i'll shop elsewhere.

I would never have picked ShopRunner.

I don't have a problem with Newegg.

My Amazon order that I hoped would be delivered in 2 days wasn't a Prime merchant. I pay for Prime, but I am not going to go out there and say Amazon failed me. It shipped SmartPost on Friday from PA. I am in FL. It may not make it by Christmas.

It's OK. I didn't have an urgent need for it.

I ordered a $20 music book for my child. I paid almost the same in shipping to get it here tomorrow.

 

[Gillbot]

If you partner with a company you have to expect they will deliver as promised. If not, you need to break that partnership. To me, Shoprunner is not at fault because newegg took so long to even process the order. Even if I didn't use shoprunner, it would still take a long time to deliver due to the slow processing time. If I paid for overnight delivery and they took three days to process the order making it in effect a four day delivery time, would that still be acceptable? I think not.

That said, the fact that they took longer than the advertized delivery time to even process the order is unacceptable. Then to follow that up with the CSR telling me flat out that they intend to get a refund on the shipping charge but I get nothing out of it because I used shoprunner is complete and utter bullshit. That to me says "Hey, we're going to make even more on this transaction so shit on you stupid customer!" and more reason I won't do business with them.

I've had both good and bad experiences with Newegg, but now the bad far out number the good. I'm to the point where i'd rather brave the rough waters by shopping on eBay than with Newegg. I typically look on Amazon now, and the fact that Newegg seems to be sliding more and more based on the number of these threads you see pop up simply tells me Newegg no longer cares or they can't seem to get a handle on it.

I still fail to see how any of this is "user error" as you claim. Simple questions: What can I do in this to fix their three day processing time? What can I do in this to get 2 day delivery as promised?

 

[alkemyst]

I get it. I am just saying I would not have bought in.

You are experiencing it.

 

[dabuddha]

So here's an update of the gift I ordered for my BIL a week ago:

Ship date 12/23/2013 00:01:28 Estimated delivery 12/30/2013
Destination WOODBRIDGE, VA, US Service type GROUND Weight 4.00 LBS


using 2 day shipping from Newegg. Lovely service.

chat transcript:

Bella: Hi, my name is Bella. How may I help you?
me: I placed this order using 2 day shipping and it looks like you guys shipped it out via ground shipping
Bella: I would be glad to assist you with that. Can you please give me one moment while I look into this for you?
me: sure
Bella: Thanks for waiting. I'm actually still looking into this . . . one more moment please.
me: sure
Bella: Thanks for waiting. If the package for orders with Shoprunner could arrive within 2 business days with ground shipping, the shipping method could be changed to ground to save some shipping cost. Your package is actually in time for the 2nd day shipping. UPS doesn't deliver packages on weekends and holiday.
me: it says estimated delivery date is december 30th which is a week
me: Ship date 12/23/2013 00:01:28
Estimated delivery 12/30/2013

Destination WOODBRIDGE, VA, US
Service type GROUND
Weight 4.00 LBS
Bella: Thank you for that information. May I please have a moment to check into this for you?
me: sure
Bella: Thank you for holding. Unfortunately, UPS does not ship orders on weekends and Christmas holiday. I am sorry for the inconvenience.
me: true but even if wednesday is a holiday, it should be here by thursday at the latest
me: i was promised 2 day shipping
me: if it ships on the 23rd, it should be here on the 26th latest
Bella: I do apologize for the situation. UPS does not ship order on 12/24 and 12/25. In this case, you will get it by 12/27/2013 as long as the order is shipped out by 12/23/2013.
me: 12/24 isn't a holiday and they do deliver on the 24th. I have 3 packages coming from Amazon via UPS that are coming on the 24th
Bella: I am sorry for the inconvenience. May I please have a moment to check into this for you?
me: sure
Bella: Thanks for waiting. I am sorry for the oversight. As long as the package is picked up by UPS on 12/23/2013, the order will be delivered by 12/26/2013.
me: okey doke that sounds good.
Bella: Is there anything else I can help you with?
me: no that'll be all
Bella: Thank you for giving us an opportunity to serve you. Before we end our chat, I want to invite you to take our Customer Satisfaction Survey. To take the survey, all you need to do is click the "End session" at the top of the chat window. Your feedback is greatly appreciated. Thank you for contacting Newegg. I hope you have an eggcellent day!

I have my doubts it'll reach by the 26th

 

[alkemyst]

Doesn't appear you ordered this a week ago. If you ordered anytime after Friday, it would not ship until today and go nowhere tomorrow and Wednesday. The 27th would be the realistic day to get it.

UPS time lines are more conservative than many of the shippers 'knowing' how long a package takes as well. They make up for missed packages by refunding the shipping (which if free becomes something like a 5% off coupon or $5 off your next order).

 

[dabuddha]

Doesn't appear you ordered this a week ago. If you ordered anytime after Friday, it would not ship until today and go nowhere tomorrow and Wednesday. The 27th would be the realistic day to get it.

UPS time lines are more conservative than many of the shippers 'knowing' how long a package takes as well. They make up for missed packages by refunding the shipping (which if free becomes something like a 5% off coupon or $5 off your next order).

Ordered last monday on the 16th

 

[alkemyst]

Ordered last monday on the 16th

That was probably something you should have mentioned to the CSR if correct.

 

[dabuddha]

That was probably something you should have mentioned to the CSR if correct.

Probably right but I'd expect any competent company to already know this since I gave my order # when filling out the chat request. There has to be a point where employees have to be held accountable for their incompetence. I shouldn't have to walk them through the whole process like I did there

 

[purbeast0]

lol @ that transcript that sucks dabuddha. she was making absolutely zero sense though.

 

[alkemyst]

lol @ that transcript that sucks dabuddha. she was making absolutely zero sense though.

I can guarantee the CSR assumed he ordered today.

two day shipping would get their on the 27th assuming they process orders the same day.

tomorrow it won't ship, neither will it Wednesday.

If they don't ship the same day, it will ship the 26th and 27th. The 28th and 29th are non-delivery days. The package will arrive on the 30th.

The OP never told the CSR he ordered on the 16th. I am thinking this conversation is INCREDIBLY unlikely.

 

[dabuddha]

I can guarantee the CSR assumed he ordered today.

two day shipping would get their on the 27th assuming they process orders the same day.

tomorrow it won't ship, neither will it Wednesday.

If they don't ship the same day, it will ship the 26th and 27th. The 28th and 29th are non-delivery days. The package will arrive on the 30th.

The OP never told the CSR he ordered on the 16th. I am thinking this conversation is INCREDIBLY unlikely.

Like I said alky, the CSR knew my order number so they should know when the order shipped out. That is a fact. If you want to make excuses for that bit of incompetence on their part, that's fine. I don't understand why you continue to ignore or gloss over that fact. How do you explain the rest of the transcript? Let's start with attempting to lie and make excuses about everything (aka ups doesnt do deliveries on the 24th lol)

Here's the update from the tracking info:

Scheduled For Early Delivery On:Friday, 12/27/2013, By End of DayOriginally Scheduled For Delivery On:Monday, 12/30/2013, By End of DayMemphis, TN, United States 12/23/2013 1:42 P.M. Origin Scan
So ordered the item last Monday on the 16th. They don't ship out the product till the 23rd afternoon. Looks like that stupid CSR wise and beautiful woman was wrong (as expected).

 

[alkemyst]

Like I said alky, the CSR knew my order number so they should know when the order shipped out. That is a fact. If you want to make excuses for that bit of incompetence on their part, that's fine. I don't understand why you continue to ignore or gloss over that fact. How do you explain the rest of the transcript? Let's start with attempting to lie and make excuses about everything (aka ups doesnt do deliveries on the 24th lol)

Here's the update from the tracking info:

Scheduled For Early Delivery On:Friday, 12/27/2013, By End of DayOriginally Scheduled For Delivery On:Monday, 12/30/2013, By End of DayMemphis, TN, United States 12/23/2013 1:42 P.M. Origin Scan
So ordered the item last Monday on the 16th. They don't ship out the product till the 23rd afternoon. Looks like that stupid CSR wise and beautiful woman was wrong (as expected).

Wow with your attitude I am sure it was Newegg's problem.

Wow at saying I was 'trying to lie'. I saw Christmas Eve listed with Christmas on UPS's site and figured both were not delivery days.

It's truly amazing though you'd wait until today to contact them about an order on the 16th.

It's got to be shens.

 

[dabuddha]

Wow with your attitude I am sure it was Newegg's problem.

Wow at saying I was 'trying to lie'. I saw Christmas Eve listed with Christmas on UPS's site and figured both were not delivery days.

It's truly amazing though you'd wait until today to contact them about an order on the 16th.

It's got to be shens.

Ahhh I got it. You're just trolling as usual. Read what I wrote again. I said the CSR lied not you. I suppose my attitude of wanting a company that I gave my hard earned money to do their job is pretty ass holish of me Companies must love having you as a customer since you're such a push over lol

Shrug. I believe in companies doing what they're being paid to do. I'll keep giving amazon my money and get my items quickly while you can continue being newegg's bitch

 

[alkemyst]

Ahhh I got it. You're just trolling as usual. Read what I wrote again. I said the CSR lied not you. I suppose my attitude of wanting a company that I gave my hard earned money to do their job is pretty ass holish of me Companies must love having you as a customer since you're such a push over lol

Shrug. I believe in companies doing what they're being paid to do. I'll keep giving amazon my money and get my items quickly while you can continue being newegg's bitch

Personally, I am not an idiot so despite 1000's of orders; I have never ever had these issues and every time I have seen these kinds of posts it turns out the OP's are lying or exaggerating.

 

[dabuddha]

Personally, I am not an idiot so despite 1000's of orders; I have never ever had these issues and every time I have seen these kinds of posts it turns out the OP's are lying or exaggerating.

Sure you make up whatever fairy tales you need to so you can sleep at night with the tiniest strand of false dignity

 

[SandEagle]

i was a huge newegg supporter. quit on them too. Amazon all the way.

 

[BeeBoop]

I just ordered Polk CS2 center channel speakers from new egg only because Amazon didn't have them on sale. I don't like Newegg much either but I think it's because Amazon has spoiled me into feeling like everything should arrive in 2 days. Newegg just isn't equipped to doing things so fast even with their rush processing and 2 day shipping rates.

 

[dabuddha]

I just ordered Polk CS2 center channel speakers from new egg only because Amazon didn't have them on sale. I don't like Newegg much either but I think it's because Amazon has spoiled me into feeling like everything should arrive in 2 days. Newegg just isn't equipped to doing things so fast even with their rush processing and 2 day shipping rates.

Oh yeah newegg was a great source for Polk speakers. I built my whole home theater setup from new egg a year ago and the service was great then

 

[Gillbot]

Personally, I am not an idiot so despite 1000's of orders; I have never ever had these issues and every time I have seen these kinds of posts it turns out the OP's are lying or exaggerating.

Yep, troll post.