Originally posted by: SmoochyTX
Originally posted by: compuwiz1
Originally posted by: GagHalfrunt
Originally posted by: compuwiz1
Originally posted by: GagHalfrunt
Originally posted by: compuwiz1
There is a reason for this. Most sales managers are busy, working several deals at a time, overseeing several salesperson's transactions at a time. They do not have time to waste on non committments.
wow, you have it bassackwards. The sales manager is usually sitting there with his thumb up his ass running credit reports. They want the autograph because that's what they use as authorization to do the credit checks. They have time to waste, they have all the time in the world. The whole trip to the managers office is to waste time, not theirs, but YOURS. The longer they keep the customer in the dealer the lower the resistance and the more likely they are to buy just to get it over with. If you let them string you along for 10 hours they'd do it and be grateful for the chance.
That's why you have to get up and walk whenever things take a turn against you. While you're in the chair they own your ass. When you get up they have to scramble to get you back.
Oh really? I'm a manager at a car store, you're telling me, I have it bassackwards. I assure you I understand how it works.
They can't run a credit report off a 4 square. If you don't want your credit run, tell them you will sign an application, once your numbers are met.
And I've sold cars and taken a few 4-squares back to the sales manager. All we'd do is run their credit, laugh at them and let them sweat. The sales manager does jack. The whole point of running back there is to make the customer sit there and sweat it out thinking "will he accept it, will he accept it." If they're making the biggest profit in dealership history off you they'll still make you wait just because it makes it easier to close later on.
You, apparently worked in a store, which employed those tactics.
Car salesmen arguing with each other is like lawyers arguing with each other.
:laugh:
No, I'm trying to help people who don't really understand, to understand, and quit making wild assumptions.
As sales managers, we don't just sit there with our thumbs up our butts, running credit reports, running credit reports is but one function of our jobs.
If I have 5 salespeople working deals, without some kind of a worksheet, I'd never be able to keep track of where they are all at in their deals.
At some point, you kind of need to know what the customer wants. I'd have no idea, if it weren't written on something.
Now, here is what is really happening, when the salesperson brings a 4 square, or write up (same thing):
Book out the trade
Appraise the trade
Plug the numbers into the computer, to determine, if what the customer wants, creates a deal, or a loss.
Run credit, to be sure I can get customer financed, and at what interest rate, since score determines what rate they may qualify for.
Look at different term options to do my best to get to the customer's payment request
Check my lender's standards to be sure it will get financed ok
If the deal works as written, we tell the salesperson to shake the customer's hand, we have a deal.
If the deal does not work, then we go back with what will work.
All of this is perceived as time, where the customer is made to stew, but that's not the purpose. It just takes time to work it all through.
Now, on a busy day, some customers need to wait, because you can only work one deal at a time. It is not because there is some sinister plot at work.
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