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XP Won't Shutdown or Restart

L

LakAttack

Senior member
I'm a diehard Win2k user, but I'm trying to help a friend sort out his laptop.

When restart or shutdown is clicked, the system ignores it. Here's what I've tried so far:

Installed SP1a
Installed all Windows updates
Ran AdAware
Ran Search and Destroy
Ran PCPitstop Full Scan
+Found Welchia Worm - Followed steps for removal
Ran PCPitstop again - Clean
Ran McAffee Stinger - Found Welchia remants in the System restore files
Disabled System Restore
Ran Stinger again - Clean

In the Event view after attempting restart, in gives an error for USER32, code 1073 (I THINK - the computer is at home).

Am I missing something obvious? It is a compaq laptop with AMD inside. It has little specialty software - just basically office and a bunch of canon software from printer and digital camera.

Thanks in advance.
 
Originally posted by: bacillus
see if anything in here helps!
Click to expand...

I ran through that list and no dice. The problem is that the shutdown/restart doesn't hang up, it fails completely. Thanks for the suggestion.
 
What types of programs do you have running in the background? Antivirus, firewall, etc. Can you grab a list of your running processes from Task Manager?
 
Originally posted by: MrChad
What types of programs do you have running in the background? Antivirus, firewall, etc. Can you grab a list of your running processes from Task Manager?
Click to expand...

Unfortunately I didn't read this until I left for work, but I know there aren't any antivirus or firewall programs running. I get this info tonite and post it.

Another question is, should I be worried about this? If the virus scan is negative, then this is just an inconvience, right? If that is true, I'm going to give it back to the guy and tell him to let me know when he is ready to just wipe it clean.
 
Usually when Windows cannot shutdown or restart, it's because it can't shutdown a process that's running in the background. I doubt it's your antivirus program (which you should install on this thing, btw), but having a list of what's running will help us diagnose the problem.
 
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