XP startup error (blue screen)

bullion416

Senior member
Jun 17, 2001
658
0
0
My buddy has a Sony VIO computer with Windows XP Home Edition on it. When he went to start it up today, he got a blue error screen which read:

Stop:c0000221 unknown Hard Error
\systemRoot\System32\ntdll.dll

What does this error mean and how can you fix it without reformatting? Thanks
 

BDawg

Lifer
Oct 31, 2000
11,631
2
0
The first thing I would do is to boot up into recovery console (you did install the recovery console, right?). Then, I would attempt to fix the boot sector, the mbr, and run a scandisk and tell it to fix all errors.