XP PRO WIERDNESS, NO DESKTOP ON BOOTUP!

[Chunkee]

I think my wife may have gotten a virus on her computer and NORTON MISSED IT.

The thing boots but there is no desktop. I can do a CTRL ALT DELETE and see that EXPLORER.EXE is NOT RUNNING. I try to run it, and it will not do so. All the other services are running but not explorer.

Done check disk, scan disk, safe mode is same thing, last known configuration also..same thing.

I leave it, it goes into standby, move the mouse and the login in welcome window is back, but when i select the user, NO DESKTOP.

ANY SUGGESTIONS?

APPRECIATE NOT HAVING TO DO A FRESH INSTALLATION?

THANKS A BUNCH

JC

EMAIL iS HERE

 

[spyordie007]

login under the admin account and try deleting her profile, I wouldnt be surprised if that takes care of it.

this is why my girlfriend (soon to become my wife) doesnt have admin rights, worse thing she can do is mess up her profile to which I just rename/restore her important files and the "issues" are gone..

some problems are less work to avoid than to fix.

-Spy

 

[Chunkee]

the same thing happens when i try to log in as the administrator.

explorer.exe is not initiatializing nor can you run it from the task manager pane

any suggestions

UUGGGHH

jc

 

[spyordie007]

system restore?

when you get into windows ctrl+alt+del goto taskmgr and file>new task:
%SystemRoot%\System32\restore\rstrui.exe

-Spy

 

[Chunkee]

tried that, attempts to run, but wont

cannot even remote access to scan remotely..

it did a great job, whatever it is,

got passed norton

 

[spyordie007]

out of curiosity have you tried killing tasks to see if something else is interfering with explorer's ability to load? I would like to assume that wouldnt matter under safe mode but sometimes you just cant be to sure.

Other than that I think she done killed windows

-Spy

 

[Chunkee]

yeah, i have tried the gambit...i appreciate your time and suggestions...i will probably kill it and reinstall windows

uuugh

JC

 

[Dreadogg]

why not just go to recovery consule and just delete explorer.exe and replace it with a new one?

 

[spyordie007]

Originally posted by: Dreadogg
why not just go to recovery consule and just delete explorer.exe and replace it with a new one?

or for that matter see if an automated recovery will get you anywhere...

-Spy

 

[Chunkee]

tried them both...will not work

UUUGH

JC

 

[spyordie007]

wow she did kill that good, next time dont give her admin rights.

-Spy

 

[Dreadogg]

when u boot up can you get to the regestry? If so have you checked out these keys HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx

 

[Chunkee]

Originally posted by: Dreadogg
when u boot up can you get to the regestry? If so have you checked out these keys HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx

those are all there

jc

 

[spyordie007]

Originally posted by: Chunkee

Originally posted by: Dreadogg
when u boot up can you get to the regestry? If so have you checked out these keys HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx

those are all there

jc

as they should be, what he means is that those things load at startup and to remove unnecisary stuff.

-Spy

 

[Chunkee]

i tell you... I am miffed

dont know what to try next other than redoing it.

I am selling her mobocombo anyway on the for sale forums

a7v333 raid with xp1800 and nice copper hsf

thanks for all your help

I just wish I could run a Virus Scan on it even remotely.

JC

 

[spyordie007]

Originally posted by: Chunkee
i tell you... I am miffed

dont know what to try next other than redoing it.

I am selling her mobocombo anyway on the for sale forums

a7v333 raid with xp1800 and nice copper hsf

thanks for all your help

I just wish I could run a Virus Scan on it even remotely.

JC

Map C$ as a network drive and scan that

-Spy

EDIT: NM I see what you're asking, hook it up to another box and scan it.

 

[Dreadogg]

did you see any strange keys in the paths that I asked you to check?

 

[Dreadogg]

cant you just ctrl alt del , then file - new task - then browse - then find your .exe file that runs your antivirus software, or just go on line and do a scan fron there?

 

[Chunkee]

Originally posted by: Dreadogg
did you see any strange keys in the paths that I asked you to check?

nope, all looked okay

also

I have tried to run Norton from the browse...wont work...everything else does, like office items etc. but NOT NORTON

geeesh

wonder what kind of script it was

JC

 

[Dreadogg]

so you could open up Iexplorer then do a free online scan at like TRENDMICRO