The card is OK tech support need big help. Here is my exchange with them trying to get a bios update which I finally did get after calling both of there tech support offices.
Dear customer:
You can download BIOS from your motherboard manufacturer.
Sincerely,
XFX Tech Support
You can also contact us by phone: Tel (800)880-3225
*Please provide the detailed system information so we may better assist you.*
-----Original Message-----
From: Granamere
Sent: Wednesday, August 18, 2004 1:55 PM
To: XFX Tech Support
Subject: RE: Bios /Firmware updates
Yes I know that. Now where can I get a bios update for and XFX 6800 Ultra?
Granamere
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From: XFX Tech Support [mailto:support@xfxforce.com]
Sent: Wednesday, August 18, 2004 4:37 PM
To: Granamere
Subject: RE: Bios /Firmware updates
Dear customer:
Nvidia is the manufacturer of the chipset of the video card.
Sincerely,
XFX Tech Support
You can also contact us by phone: Tel (800)888-3225
*Please provide the detailed system information so we may better assist you.*
-----Original Message-----
From: Granamere
Sent: Wednesday, August 18, 2004 11:33 AM
To: XFX Tech Support
Subject: RE: Bios /Firmware updates
I do not want to use a third party bios on my card but are saying I would have to? Check out this thread.
http://forums.overclockers.co.uk/showthread.php?s=&postid=3055234#post3055234
My bios version is 5.40.02.10.04. In the forum someone who just got his card is running Bios version 5.40.02.15.04. There are apparently known issues with the 6800 ultras with older bios that upgrading past 5.40.02.10.14 fix. So let me recap my original question where can I get the updated bios? I tried connecting to ftp.xfxforce.com site but it does not allow anonymous connections. I can get the NVFlash utility at several places but I would prefer to have the latest bios from XFX. I think it would be stupid to fix the lockup issues I would have to RMA the card just to get a bios update.
Thanks,
Granamere
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From: XFX Tech Support [mailto:support@xfxforce.com]
Sent: Wednesday, August 18, 2004 11:58 AM
To: Granamere
Subject: RE: Bios /Firmware updates
Dear customer:
This unit does not need firmware/Bios update because it does not have it. All you can do is update the drivers from
www.nvidia.com.
Sincerely,
XFX Tech Support
-----Original Message-----
From: Granamere
Sent: Wednesday, August 18, 2004 8:18 AM
To:
support@xfxforce.com
Subject: Bios /Firmware updates
How do I get a firmware/Bios update for my 6800 Ultra card from you?
Thanks,
Granamere