I bought an XFX 7900GS AGP from newegg.
5 weeks into it the card crashes during Bioshock and I get corrupted graphics. I can no longer get into windows.
I post onto the Bjorn3D website forum, as they have sold out to XFX.
I was told to RMA it.
I do.
A week goes by and I ask what is happening with the RMA. XFX support on the Bjorn forum says it will be sent the next day. It isn't. I ask 2 days later. I am told it will be sent that day. 2 days later it gets sent.
I call to complain. The guy says "Our shipping company had some troubles. It wasn't our fault". I'm like, but it was YOUR responsibility to get the card sent out to me. He says No, "It was the shipping companys errors".
And don't get me started on the fanboy butt kissing that the Bjorn3D forums have going for XFX. It's like every one of those shmoes thinks that there are free cards getting sent out to the biggest butt kisser.
I am heckled, and told that 2 weeks is a good turn around for computer parts RMA.
I explain my average is probably 3 days in these situations for getting through the reciept of an RMA.
Whatever.
So I get the new card. And I start getting random BSODs.
I knew it was the card because I was completely stable before. My original corruption did not make my computer unstable, just unusable.
I reformat. I try 10+ driver sets. I swap hardware (no spare video card though). Nothing helps.
I RMA that card.
I get the new card and still have BSODs - the process this time only took a week, because I demanded they cross ship.
I get the new card. Same thing.
FOUR CARDS into it, and I am still BSOD'ing and they are still able to confirm that the cards are indeed bad.
I ask, then demand to speak to someone higher up than the tech supervisor. I am told no. They refuse to let me talk to anyone higher.
I'm sorry, I feel like for my troubles they should at least be expressing regret.
And I feel like a good company might try tossing me a bonus for hanging in there.
(PSU is an Antec 430 True Power.
Plenty of PSU for a single card, more than adequate for THIS card, as confirmed by the XFX support staff themselves.
As to the naysayers saying the trouble lays elsewhere in the computer, let me point this out again in case you missed it;
A) With the original card, I had NO BSODs, and was 100% stable for 5 weeks.
B) All RMA'ed cards have been proven faulty by XFX own RMA department, so it isn't like I'm dreaming up that they are causing the BSOD's.
And again; I don't know who you guys are dealing with for manufacturers and retailers, but 2 weeks is NOT an acceptable time frame, and I refuse to do business with anyone that thinks it is.)
Lastly, my big issue isn't with their 2+ week RMA process.
My issue is only partly with them taking NO accountability or responsibility in getting my card back to me in a timely manner.
My issue with XFX is largely because I was LIED to TWICE.
TWICE I was told the card shipped and it did not.
It's as bad as dealing with DELL. I prefer the companies I deal with to stand by their word, and be accountable when something goes south along the way.
XFX did neither.
I will NEVER buy another XFX product.
But... would I RMA a non working card back to them? Of course.
What do you have to lose?
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