Xerox C8 bad w2k driver

benjamat

Senior member
Nov 20, 1999
264
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Some people may have noticed that I have been desperately seeking advice about being able to run this printer with W2k with little response, well the answers have become clear.

After so many wasted hours of expensive phone calls I finally convinced xerox to send me a different machine so they replaced the C8 with an M760 which was the model that followed it.
Surprise surprise while the enclosed disc did not have a designated w2k driver it loaded and ran perfectly with the nT driver from the disc.
Even after years messing around with hardware you can still be misled.

The Xerox support centre in Ireland was always polite but insisted on pursuing avenues that I knew were not going to solve the problem, the amount spent on telephone calls to the help line was far in excess of the cost of the printer not to mention the many hours I spent reloading drivers etc.

The fact is that xerox did not properly develop this driver for w2k as they already had the M750/60 printers on the way when w2k was launched, this is unprofessional and bad practice so as this is the first time I have been able to prove something like this (admitted by a xerox tech) I would advise people to consider very carefully before buying any xerox products let alone dektop items.
 

tristramshandy

Senior member
Jan 11, 2000
556
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I've got a Xerox sob to match yours, I believe. I bought one of the buy.com discounted C20s from last year. I brought it back to Dublin, hooked it up to a big transformer, and it hung -- wouldn't conclude self-test. Called Irish tech support -- they said it was probably that shoddy US workmanship (and they would, wouldn't they). Then called Texas, US support -- they were much politer and more helpful, but they concluded that it must be a voltage issue. They said that they couldn't RMA unless I got the unit back to the States. The Irish sniffed and said they wouldn't touch anything that had been purchased in North America. So I hauled the printer back to the States at Christmas. Called up Texas-tech support: they said they'd do an RMA, but could we follow through a check procedure first? Nobody had suggested this before. Step three was to pull the tractor belt forward and let it snap back into place. Suddenly, the printer was working. Cost an extra $100 just to ship the damn thing back to ireland, but now it works well.

Moral 1: Persist in compelling those tech support people to help you. For Xerox, trust the Texas techs over the abominable Irish (who were prats).

Moral 2: The win2k drivers don't work well, but the NT drivers work fine for Win2K.