mmntech
Lifer
- Sep 20, 2007
- 17,501
- 12
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I have trouble believing this. Standard procedure for stolen accounts for every digital service ever has always been using some alternate form of identification to restore it, not banning it and taking all the games away from it.
Apparently not. I don't know about Xbox Live, but there are plenty of horror stories from PSN users.
https://www.reddit.com/r/gaming/comments/2yq8oq/my_psn_account_got_hacked_this_morning_sony/Reddit said:TL;DR: My account got hacked, running up over $600 in charges. Here's the conclusion after running through the Sony support gauntlet.
They can only refund up to $150.
I can dispute the charges with my bank, but that will result in my account being banned.
I cannot unban my account, and will thus lose my purchases ("but you only have the Last of Us and some of our free games, so it's not a big deal")
Whomever hacked my account deactivated my PS4, and activated their own. Customer support will only permit one activation every 6 months. I'm locked out of logging into my own account on my PS4 for six months.
This did get resolved only after the guy made a big stink and the media picked up on it. Sony STILL doesn't offer two-factor authentication on their services, which is insane in this day and age. They have no way of knowing that you are who you say you are. It's a good idea not to store your credit card info on your PSN account for that reason. That and use strong passwords. Their security is far too archaic, like the rest of the service.
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