XBOX 360 Customer Support

[Saint Nick]

So my XBOX 360 plays audio, but shows no video. I've been trying to get ahold of them for a long time, both via e-mail and the phone.

Has anyone here experienced really long wait times with them?

 

[tasmanian]

Never had to call them but with any customer support expect long long wait times.

 

[bucwylde23]

not really. I usually always get through right away when I try... try calling during off hours. Like late at night or early morning

 

[Saint Nick]

Originally posted by: chrisg22
not really. I usually always get through right away when I try... try calling during off hours. Like late at night or early morning

It is late at night... I think they're just starting to avoid me

 

[dotcom173]

i had to return my 360 because of the 3 flashing red lights about 2 months ago. i had that xbox since the release day. anyways, it was pretty fast. the email system wasnt very helpful, because i would say "i read the online help guide, and checked the power supply"...etc, and they would email me back telling me to make sure to "check the power supply."

they did that two times i believe. other than that, it was pretty fast i THINK. took about 2 weeks to get a new xbox.

to answer ur question (just realized that i didnt before), they usually got back to me via email in a business day or two. phone wait times can be a pain, but they werent horrible, maybe like 15-30 mins max. actually, i usually get right through i think, only had to wait a few times.

 

[Saint Nick]

The music stops on the phone, then it starts ringing.

Then the call drops It's happened twice already.

 

[Balt]

With the recent announcement of warranty extensions there might be a bottleneck right now.