Here is finally Asus's response. I am so glad we have them, Oh, they help so much. :roll:
Dear Sir/Madam,
Thank you for your support for our products!
Below is a list of troubleshooting steps that may help you to diagnose your problem.
Please check
http://www.asus.com/support/cpusupport/cpusupport.aspx to verify that your board will properly support the CPU that you have. This link will list the minimum BIOS and PCB version that you must have to PROPERLY support your CPU.
Please check that the MB is not picking up EMI interference or improperly grounding against the case. Please remove the MB from the case and set it up DIRECTLY on the cardboard box it came in or some other non-static, non-conductive surface like a telephone book. Connect up everything to the MB and see if the problem persists. If this corrects the problem, you will need to electrically isolate the MB from the case. You will need to use electrical tape over the brass stand-offs that support the MB to the case and use the red paper washers between the screw heads and the MB. The red paper washers should have came with your case hardware or they can be purchased at Radio Shack or a computer store. Also double check that a motherboard standoff is NOT placed in a spot where the motherboard is not designed to be grounded, as some cases will have different standoff locations to accommodate different styled of motherboards. Also check that there are no other metal objects that could contact the motherboard or any other electrical device attached to the system, such as a metal burr, loose screw, metal rod, or any other object that could cause a short.
If your ASUS motherboard has the ASUS Voice Post Reporter feature, please connect a working set of speakers or headphones to the lime green jack on the MB's onboard sound and make sure the onboard sound is enabled. Make sure that the speakers are powered on and turned up.
No post, No boot with no beep codes
Take out the memory to force a bios post error, or at least to get some beep codes. The beep code for no memory on all of our motherboards (MBs) is 1 long beep, or 8 long beeps in an endless loop. If you do get a beep code then try a different stick of memory to see if that fixes the problem.
If you do not get a beep code with the memory removed from the system, please verify that you have a case speaker plugged into the motherboard. This will connect to the ?PANEL? on the motherboard. If your motherboard has a POST Reporter, plug a set of headphones or speakers into the GREEN audio jack on the back of the system. If there is still no error message or beep code, check that the MB is not picking up EMI interference or improperly grounding against the case.
Next test the CPU: An overheating CPU may cause a system to abruptly shut down to protect from CPU damage. You will want to test the CPU in a known good working MB. If you test on a motherboard that you know works and the CPU still does not work, you know you have a bad CPU. But if you test it and works fine on the known good working motherboard, you know that you either have a bad MB or Bad Power supply. You should also try to clear the BIOS on the MB by disconnecting the power for the system, removing the CMOS battery and shorting the points of solder (or jumper pins) called CLRTC (Clear Real Time Clock) for about 10-20 seconds. Also, please check that your heatsink and fan are properly installed and that you are using exactly one heat transfer agent between the CPU and heatsink (ex. Artic Silver). Make sure that the heatsink compound is applied ONLY to the CPU die and that it is NOT shorting any surface mount components on top of the CPU or contacting the CPU's pins.
Then, check the memory. Please check with the memory module maker to see if the module you are using has been tested or certified with the chipset on your motherboard. Also, you can try testing one memory module at a time to determine if a module is defective or incompatible.
Please ask the memory manufacturer the following questions:
Have you done any certification testing with this memory module and our MB (motherboard) or any MB using the same chipset at the density you are trying to use (ex. 3*512MB DIMMS totaling 1.5GB of memory)?
If the answer is no and they just build to a certain specification/standard, then who's specification/standard do they use and how do they validate their design? If they just build the memory and do not validate it how do they know it will perform?
Unfortunately, we cannot validate every manufacturer's memory as there are thousands of module manufactures. We have to rely on them to validate their memory with our boards. To find out if this memory is compatible, please contact the modules manufacturer to see if they have approved this memory with the board you have or are considering. When we design our MB we follow the chipset makers specifications with regards to memory. We do validate the memory IC maker's reference designs with our MB to make sure they are up to spec. and to see if we need to add support for Higher density ICs.
Most memory module makers do not follow the IC maker's reference designs so they may use any IC's on their memory module. There is nothing wrong with this, but if they deviate from the IC makers reference designs, or even if they use the IC makers reference, they should do some level of validation to insure quality.
We are one of the largest MB makers so one would think that if you were making a product, you would test your product with the most popular associated products.
Here is a list of memory manufacturers that use our motherboards, as well as others, to do this type of testing, and also will post a guarantee that their memory will work in our motherboards, as well as others. Please check the following websites for compatibility:
www.corsairmicro.com
www.unigen.com
www.smartm.com
www.mushkin.com
Finally, test the Power Supply. Computer systems are getting more complicated and offer more features like wake or power on by KB, or wake on LAN, or on Ring from your Modem. All of these features are powered from the +5 Volt Standby Voltage and the configuration of your system will determine the minimum required Voltage from the power supply's +5 Volt Stand-by lead.
Example:
Basic system with no features, Min Voltage for most of our MBs (+5VSB) .85-1.0 Amps
Wake On LAN Even if not being used, but connected .35-.5 Amps
Wake on Ring Even if not being used, but connected .35-.5 Amps
Wake On KB USB or PS2 .35-.85 amps
These are minimums, so the suggested Min for +5VSB with most of our MB would be
1.0 Amps. If any of these features are connected then as much as 3 amps on +5VSB
may be needed for the system to power on properly. Also, please check to make sure your power supply can supply enough power to your system.
If the CPU is below 700 MHz, the power supply we suggest is as follows:
300 Watts with +5 Volt @ 25 amps, +12 Volt @ 10 amps, and +3.3 Volt @ 14 amps.
If the CPU speed is above 700MHz, the power supply we suggest as follows:
350 Watt with +5V @ 30 amps, +12V @ 12 amps, and +3.3V @ 22 amps.
If the CPU speed is above 2000MHz, the power supply we suggest as follows:
350 Watt with +5V @ 30 amps, +12V @ 15 amps, and +3.3V @ 22 amps.
For Dual Intel MB, Min. P.S. should be:
350 Watt with +5V @ 35 amps, +12V @ 15 amps, and +3.3V @ 22 amps.
For Dual AMD MB, Min. P.S. should be:
400 Watt with +5V @ 38 amps, +12V @ 15 amps, and +3.3V @ 20 amps.
Please note that these are only suggestions and the actual size of the power supply may be larger than we suggest. Also, depending on the configuration of your system, you may need more power than listed above. For example, running multiple hard drives, CR-Rom drives or other accessories may increase the power requirements of your system.
Some messages are self-explanatory; others like "201 error code" indicate a RAM failure. Numerous CMOS error messages, or a speaker that doesn't work, or a keyboard that is known to be functional on another system, all can indicate a failing motherboard.
A long beep that does not stop may indicate a power supply problem. All other beeps will require the beep code list in the manual to determine their meaning.
If you suspect your motherboard is bad or failing, a technician from your vendor can run diagnostic programs in an attempt to confirm the condition of your board.
A bad or failing CPU may cause a slow, single beep or unrecognized beep code, accompanied by no display screen or ports that may not function. Often it's helpful to have a running computer nearby that you can test individual components with to narrow down the suspected problem.
An incorrectly installed floppy drive may not be "detected" by the system. Cables may be reversed, or the floppy drive may not be enabled in the BIOS settings. If the light stays on continuously, it's probably a reversed cable.
Hard drives that are not "detected" by the system may not have the jumpers placed correctly on the drive's pins to indicate whether they are the master or slave units. Check the positioning of the jumpers according to the stamped diagrams on the unit. Confirm that the circuit board in the unit agrees with the label or the stamp on top. Go by the circuit board markings if given a choice.
"Hard Disk Drive Fail" error might indicate the power cable is not connected to your drive. A constantly lit hard drive light might mean a bad IDE cable, a defective hard drive or motherboard. Test a known working drive to help you determine the situation.
No display? Perhaps your video card isn't seated correctly. Turn off your system and re-install it.
USB ports aren't functional? Go into the BIOS settings and enable them. Instructions to enter the BIOS will appear somewhere on your boot-up screen during POST (Power-On Self-Test). In BIOS you'll be navigating with your arrow keys and keyboard. Never change anything that you aren't familiar with.
Your system's requirements may vary, but typically while in the BIOS you might want to disable the virus detection, if you have other virus software installed. "PnP OS installed?" should be answered as "yes" if you have a plug and play operating system installed (Windows 2K/XP).
If your OS won't boot up, re-enter the BIOS and reset to its default settings. If your system refuses to post, refer to your motherboard manual for instructions on clearing the BIOS back to the default setting for your motherboard.
If you have a working computer system available to test components, you can narrow down the problem device with certainty and with ease. If the system is linked to the Internet, you'll be able to look up beep codes, error messages or re-check other pertinent information. The good news is that resolution is just around the corner when you finally discover the problem!
If this still does not work:
1) Try to exchange the item with your vendor
2) Visit
http://helpdesk.asus.com on the web, click on the ASUS RMA Online link, and request an RMA
3) Send an E-mail to
RMA@asus.com with your name, address and phone number, and the serial number of your product.
4) If you are in the USA or Canada, please call our RMA department at (510)739-3777 option 3. Please have the serial number of your ASUS product handy when you call.
Please call 502-995-0883 if you need further assistance.
Best Regards,
Technical Support Team
NT001
-------------------------------------------------------------
ASUS COMPUTER INC.
Technical Support
Email:
TSD@asus.com << >>
Phone: +1-502-995-0883
URL: << >>
<< >> (for download page)
<< >>
Customer Service
Email:
Rma@asus.com << >>
Phone: +1-510-739-3777 EXT. 5105
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