WTH?? I've been with "blah blah" for xx years...

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LordRaiden

Banned
Dec 10, 2002
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Why is it when customers call into your office they always seem to start out the conversation with "I've been a customer of your company for xx years and I've never had a problem until today and this is wrecking my businesses you must fix it now!!"

WTH?? Does stating something like that suddenly entitle them to extra special privaledges and attention? OMFG, it drives me NUTS! Not like I had far to go, but either way it's annoying as all hell. Why do people have to do this?
 
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LordRaiden

Banned
Dec 10, 2002
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Well, that's just it. These people usually have a list of notes on their account a mile long and have a reputation for being cronic complainers, yet they say they've never had a problem??? Doesn't make sence to me.
 
spaceman

spaceman

Lifer
Dec 4, 2000
17,616
183
106
Originally posted by: LordRaiden
Why is it when customers call into your office they always seem to start out the conversation with "I've been a customer of your company for xx years and I've never had a problem until today and this is wrecking my businesses you must fix it now!!"

WTH?? Does stating something like that suddenly entitle them to extra special privaledges and attention? OMFG, it drives me NUTS! Not like I had far to go, but either way it's annoying as all hell. Why do people have to do this?
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special priveledge?no.
courtesy?? yes if you would like to keep their business.
 
S

Sciolist

Senior member
Jun 20, 2001
255
0
0
Originally posted by: LordRaiden
Well, that's just it. These people usually have a list of notes on their account a mile long and have a reputation for being cronic complainers, yet they say they've never had a problem??? Doesn't make sence to me.
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Hahahaha! They probably don't know you can see the other complaints they've made!
 
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NogginBoink

Diamond Member
Feb 17, 2002
5,322
0
0
Originally posted by: LordRaiden
Why is it when customers call into your office they always seem to start out the conversation with "I've been a customer of your company for xx years and I've never had a problem until today and this is wrecking my businesses you must fix it now!!"

WTH?? Does stating something like that suddenly entitle them to extra special privaledges and attention? OMFG, it drives me NUTS! Not like I had far to go, but either way it's annoying as all hell. Why do people have to do this?
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Actually, in many compaines, yes, it does entitle them to special treatment.

If a customer has been faithful to my company for many years when others have abandoned my products or services, yes, I am more likely to go the extra mile for that customer both to thank him for patronzing my company and to show him that his loyalty was not misplaced.
 
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LordThing

Golden Member
Jun 8, 2001
1,970
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Often when people start out a convo like that ("I've been a customer for xx years", "I am the biggest salesperson of Po-dunk", "I am the secretary of XX manager") they are trumping up their problem to make you hop to. If they calmly stated their problem and you blew them off, I could see them throwing this in as a "please help me or I may leave". 9 times out of 10 the person who calls in with that attitude is a pompous, name-dropping @ss that feels they have some kinda power over you and that will make you work harder at helping them.

<-----8 year helpdesk/customer service Vet
 
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LordRaiden

Banned
Dec 10, 2002
2,358
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Originally posted by: LordThing
Often when people start out a convo like that ("I've been a customer for xx years", "I am the biggest salesperson of Po-dunk", "I am the secretary of XX manager") they are trumping up their problem to make you hop to. If they calmly stated their problem and you blew them off, I could see them throwing this in as a "please help me or I may leave". 9 times out of 10 the person who calls in with that attitude is a pompous, name-dropping @ss that feels they have some kinda power over you and that will make you work harder at helping them.

<-----8 year helpdesk/customer service Vet
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Amen! Someone who understands. Yes, I agree that many of them are just that. Pompous, name dropping a**holes. But there is an exception to every rule. I've seen some who call in and do that, but then are the nicest people to talk to. My only assumption is that they've seen others do this before and think that they must as well. *shrug*
 
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ClueLis

Platinum Member
Jul 2, 2003
2,269
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Originally posted by: cliftonite
Originally posted by: brunswickite
Originally posted by: LordRaiden
Well, that's just it. These people usually have a list of notes on their account a mile long and have a reputation for being cronic complainers, yet they say they've never had a problem??? Doesn't make sence to me.
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calling this "rice" doesnt make sense to me
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Holy sh!t thats a Ford? :confused:
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Yeah you missed the huge thread about this that turned into a flamewar.
 
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LordRaiden

Banned
Dec 10, 2002
2,358
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0
Originally posted by: FeathersMcGraw
It's only surprising behavior if your company doesn't appreciate customer loyalty.
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Well, it's not the customer loyalty that I have a problem with. It's the ones who immediately begin their conversation that way then start acting like some spoiled pompus little brat expecting me to just bow down, take their abuse and like it while treating them like a god. I think that's totally uncalled for. The guy on the other end of the phone is there to help you. Don't treat him/her like some piece of dirt there to be used. People who start out saying "I've been with "blah blah" for xx years..." treat you like you're a stupid lump of coal and they have all the answers. That's just flat out rude and uncalled for. That's my primary complaint.
 
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cliftonite

Diamond Member
Jul 15, 2001
6,900
63
91
Originally posted by: ClueLis
Originally posted by: cliftonite
Originally posted by: brunswickite
Originally posted by: LordRaiden
Well, that's just it. These people usually have a list of notes on their account a mile long and have a reputation for being cronic complainers, yet they say they've never had a problem??? Doesn't make sence to me.
Click to expand...

calling this "rice" doesnt make sense to me
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Holy sh!t thats a Ford? :confused:
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Yeah you missed the huge thread about this that turned into a flamewar.
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just read it, was an interesting read
 
FeathersMcGraw

FeathersMcGraw

Diamond Member
Oct 17, 2001
4,041
1
0
Originally posted by: LordRaiden

Well, it's not the customer loyalty that I have a problem with. It's the ones who immediately begin their conversation that way then start acting like some spoiled pompus little brat expecting me to just bow down, take their abuse and like it while treating them like a god. I think that's totally uncalled for. The guy on the other end of the phone is there to help you. Don't treat him/her like some piece of dirt there to be used. People who start out saying "I've been with "blah blah" for xx years..." treat you like you're a stupid lump of coal and they have all the answers. That's just flat out rude and uncalled for. That's my primary complaint.
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I don't disagree that some of these people are patronizing or stupid or both, but the fact remains that a customer is a customer, and unless you can make a business case that repeated Stupid User Error is wasting support resources, it's your job as the contact point in your business to make sure that their complaints (no matter how ill-issued) are addressed. If you can't handle that, you should try to transfer to a non-customer facing position.
 
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LordRaiden

Banned
Dec 10, 2002
2,358
0
0
Originally posted by: FeathersMcGraw
Originally posted by: LordRaiden

Well, it's not the customer loyalty that I have a problem with. It's the ones who immediately begin their conversation that way then start acting like some spoiled pompus little brat expecting me to just bow down, take their abuse and like it while treating them like a god. I think that's totally uncalled for. The guy on the other end of the phone is there to help you. Don't treat him/her like some piece of dirt there to be used. People who start out saying "I've been with "blah blah" for xx years..." treat you like you're a stupid lump of coal and they have all the answers. That's just flat out rude and uncalled for. That's my primary complaint.
Click to expand...

I don't disagree that some of these people are patronizing or stupid or both, but the fact remains that a customer is a customer, and unless you can make a business case that repeated Stupid User Error is wasting support resources, it's your job as the contact point in your business to make sure that their complaints (no matter how ill-issued) are addressed. If you can't handle that, you should try to transfer to a non-customer facing position.
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I'm not saying I won't address the customer issue. I just wish they'd stop whining every time they call and pretending like I have to treat them like some god or something. I'm more willing to help someone who's willing to work with me rather than to lord it over me. They're the customer, I'm here to help them. Where does that give me the title of slave?
 
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wyvrn

Lifer
Feb 15, 2000
10,074
0
0
I agree with you. The motto "the customer is always right" is complete BS. The customer is wrong way more than they are right, and it makes it worse when they have this sort of pompous attitude. But in the service industry this is part of your job, to take the sh!t and keep coming back even though it makes you feel like you want to puke up your guts all over their shoes :D

Originally posted by: LordRaiden
Originally posted by: FeathersMcGraw
Originally posted by: LordRaiden

Well, it's not the customer loyalty that I have a problem with. It's the ones who immediately begin their conversation that way then start acting like some spoiled pompus little brat expecting me to just bow down, take their abuse and like it while treating them like a god. I think that's totally uncalled for. The guy on the other end of the phone is there to help you. Don't treat him/her like some piece of dirt there to be used. People who start out saying "I've been with "blah blah" for xx years..." treat you like you're a stupid lump of coal and they have all the answers. That's just flat out rude and uncalled for. That's my primary complaint.
Click to expand...

I don't disagree that some of these people are patronizing or stupid or both, but the fact remains that a customer is a customer, and unless you can make a business case that repeated Stupid User Error is wasting support resources, it's your job as the contact point in your business to make sure that their complaints (no matter how ill-issued) are addressed. If you can't handle that, you should try to transfer to a non-customer facing position.
Click to expand...
I'm not saying I won't address the customer issue. I just wish they'd stop whining every time they call and pretending like I have to treat them like some god or something. I'm more willing to help someone who's willing to work with me rather than to lord it over me. They're the customer, I'm here to help them. Where does that give me the title of slave?
Click to expand...

 
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gopunk

Lifer
Jul 7, 2001
29,239
2
0
haha i would be like "well... i'm looking at this list of complaints you've filed, so it would seem like you *have* had problems before."
 
L

LordRaiden

Banned
Dec 10, 2002
2,358
0
0
Originally posted by: wyvrn
I agree with you. The motto "the customer is always right" is complete BS. The customer is wrong way more than they are right, and it makes it worse when they have this sort of pompous attitude. But in the service industry this is part of your job, to take the sh!t and keep coming back even though it makes you feel like you want to puke up your guts all over their shoes :D
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Wow, I've definately had days like that, but never wanted to puke on someone's shoes. More like just beat them with a clue stick. :)
 
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