WTF Staples? They don't take Gift Cards online or over the phone?

[NFS4]

What kind of backwards ass policy is this? I have a Staples gift card ($50 rebate from some school supplies and a backpack I bought to donate to my wife's school) and wanted to use it to put towards a new digital camera (Christmas gift).

The local store doesn't have it in stock, so I went online to purchase it and couldn't find anywhere to input the GC number. So I called the 800 number to figure out what's going on and the CSR says "Yeah, we can't take gift cards online; although it's a request we've gotten from many of our customers for some time now."

So I said, OK. Well I'll just order it over the phone with you right now. "Oh, I'm sorry, we don't take gift cards over the phone either." WTF?

What kind of shit "technology" company are they?

 

[rudeguy]

Probably from us Hot Deals monkies. There used to be a ton of deals that you had to call in for. If you coupled those deals with gift cards, Staples would lose their ass.

Sorry about that.

 

[MikeMike]

Can't you do in store delivery and then pay when you pick it up?

 

[NFS4]

Can't you do in store delivery and then pay when you pick it up?

Never tried that... I was checked the inventory status of my store online, so I didn't actually go to the store.

But that still doesn't explain the stupid policy. It's legit money on THEIR company gift cards.

 

[God Mode]

Too cheap and lazy to implement a centralized database to detect validity or prevent duplicate giftcard use. Stupid legacy workers that barely know how to use the computer...etc etc. It's really bad in the medical field with a lot of senior staff. I'm hoping things will improve drastically within the next 10 years when the computer generation takes over those fields.

 

[BrokenVisage]

I believe the correct wording is "what kind of bass-ackwards policy is this?"

 

[Slick5150]

You can use their in-store kiosks to order something from the website, then pay for it at the register with the gift card.

But yes, it's rather stupid that you can't just use them on their website or phone order directly.

 

[wiredspider]

You can use their in-store kiosks to order something from the website, then pay for it at the register with the gift card.

But yes, it's rather stupid that you can't just use them on their website or phone order directly.

I've done this, annoying, but gets the job done.

 

[Nebor]

Too cheap and lazy to implement a centralized database to detect validity or prevent duplicate giftcard use. Stupid legacy workers that barely know how to use the computer...etc etc. It's really bad in the medical field with a lot of senior staff. I'm hoping things will improve drastically within the next 10 years when the computer generation takes over those fields.

Wtf, even medical facilities have outdated gift card policies?!

 

[Imp]

Just like Bestbuy Rewardzone cards/points in Canada at least. You can't use them online, have to go instore, but they'll let you use giftcards online.

 

[God Mode]

Wtf, even medical facilities have outdated gift card policies?!

Yes. I thought they would be using the latest tech but apparently, they still love to use old fax machines and pencils. They spend more money maintaining and using these old machines than if they bought newer more efficient stuff and trained people to use it.

 

[NFS4]

Just like Bestbuy Rewardzone cards/points in Canada at least. You can't use them online, have to go instore, but they'll let you use giftcards online.

Yeah, RewardZone coupons used to be in-store only in the U.S., but they changed it so now you can use it online too.