Update #8: Delivery guys showed up on Sunday (rather than Monday as scheduled). Thankfully, we came home from lunch right when they showed up. They were appalled when they pulled the old vent out and let me take a picture before tossing it. They tred different duct types on there for about half an hour, including the periscope variety (which didn't work). They went over the top of the dryer rather than moving it because it was too heavy for the two of them to move. They eventually put a couple of elbows together and about two inches of duct between them, rather than the 3-4 feet that the other guys had used.
Pics:
Duct after removal
Ninja guy
Final product
==============================
Update #7: Due to the aforementioned work-related issues, I haven't had time to worry about this situation for a while, but it's time for an update.
While the dryer appeared to be working at first, a lot of lint was collecting inside the dryer, clothes were taking a very long time to dry, and there was a faint burning smell after the dryer had been on for a while. Of course, I thought that the hose wasn't connected (remember that they hadn't plugged it in, so this isn't a big stretch). Due to the tight confines of the space and the weight of the stacked units, I can't move them to check myself. It took three guys to move it into place during install. So we called to have someone take a look, explicitly telling them to send at least a couple guys because they'd have to move the units to check the hose. They set up an appointment for this Wednesday morning from 8-12, so I took the morning off. I sat in the living room for four hours waiting and no one showed up - not even a phone call. I e-mailed Evadman just before I left to let him know what was going on. So at 12:15, I left to go to work. Right around the same time (12:07), the repair guy called my wife to let her know that he was running behind. She told him to call me, which he never did.
Evadman called me right when I got to work. He said the tech was in Affton, MO (about 20 minutes away) and was two stops behind. I told him I was at work but that my wife might be able to get home by 1:30, so he made a note that the guy should show up around then. The tech called me at 1:15 to say he'd be there in 15 minutes and asked what was wrong. Immediately after I told him, he said that it sounded like the exterior vent (the one that takes the exhaust out of the house) was clogged and that he wouldn't be able to do anything about it. I told him that we had already cleaned it because we had had that problem previously and that it must be the hose. He said if it's the hose, it's a delivery problem and he still wouldn't be able to do anything. At this point, I wanted to say, "Isn't this just a Sears problem?" but I know an exercise in futility when I see one.
My wife let him in around 1:30. He walked up the stairs, turned on the dryer, smelled the burning smell, and said again that it must be the clogged exterior vent, then left. He never looked at the hose or anything else. Apparently he had made his diagnosis over the phone and didn't even need to show up to know that he was right. Must be nice to be so talented. He told my wife that we would have to get it professionally cleaned to solve the problem, which was obviously ridiculous since the old dryer was working perfectly through that same vent. For the sake of tradition, my wife cleaned the vent again and threw some wet clothes in to try it out with - surprise, surprise - the same result as before.
When I got home, I took a look at the vent. I am a lot taller, so I could reach it and put my hand next to it to check for air flow. There was just about no air flow, so I tried my hand at cleaning it. My wife is a cleaning machine apparently because I could have eaten out of the vent at that point. Again, I hoisted my wife over the dryer, this time with a flashlight (it's dark back there!) so she could get a look at the hose. Rather than not being attached, the metal hose was much too long for what they were doing and had basically been mangled when they pushed the dryer into place when installed. I stuck my arm over the dryer to take a picture for ATOT.
I forwarded the picture to Evadman, who had the delivery people call my wife. She was at work and couldn't answer, so I called the number they left on her voicemail and talked to "Veronica," who had a nice Indian accent.
I explained the problem and she put me on hold to "go on Sears.com" to figure out what part I was talking about. After a few minutes, she informed me that washers have hoses but dryers only have cords. Was it the cord that needed replacing? I tried explaining again that it's a metal hose, or that maybe it was called a duct, that comes out of the back of the dryer, but she didn't get it. She said she would schedule a repair tech to come out and take a look at it. I calmly explained that we already tried that, and that we needed at least a couple guys to move the thing to replace the hose. She scheduled a delivery team to come out some time on Monday (exactly four weeks after the original delivery date) to, "look at what's wrong, then order the part." I am now supposed to get yet another automated call telling me when the delivery is supposed to take place on Monday.
==================
Update #6: They showed up today earlier than the window (4:10), so thankfully my wife made it home early from work. They installed everything, hauled away the old one, and we tried to do a load of laundry when I got home (really needed that clean underwear!). The washer worked fine, but the dryer didn't run at all. I tried resetting the breaker, but that didn't help. Eventually I hoisted my wife up into the very narrow space over the stacked dryer because I was too big to fit and, lo and behold, it wasn't plugged in. Now it's working! Now I just have to figure out how to move it back far enough in the cabinet so that I can reattach the folding door, which might be a problem due to the diameter of the dryer vent hose.
I would like to thank Evadman, who apparently works for Sears. He contacted me and helped me through this, which may have saved some people from almost certain death.
==================
Update #5: For the sake of tradition, my wife replied to the e-mail. Sure enough, we got the exact same reply with a different name attached (all included below). However, we did get a call from Sears telling us that they're coming tomorrow (Friday) between 4:30 and 6:30. We'll see how that goes.
Dear Rosa Lee:
Thank you for sending the exact same form letter to us yet again. We are obviously not valued Sears customers.
Sincerely,
xxxxxxxxxxxxx
--------------------------------
Dear xxxxxxxxxx,
Thank you for your recent correspondence. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us.
We apologize for any inconvenience you are experiencing, regarding this issue with your dryer.
For immediate assistance, please contact our Installation Specialists at 1-800-865-6500. A representative will be happy to assist you with your installation inquiry, or confirmation.
We would also like to have you forward your sales check number, and the date of purchase, so that we can assist you further. Please include your home telephone number, and this email when you respond back, so that we can serve you better.
We apologize for the negative experiences you have had thus far, and truly understand your frustration.
Thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Sincerely,
Rosa Lee
National Customer Relations
Sears Holdings Corporation
-----------------------------------
Dear Elizabeth A:
We appreciate your fast response, but you failed to address several of our concerns. One of the many issues we had with Sears was that our Kenmore dryer was supposed to come with the stacking kit, and it did not. When we contacted customer service about this, they insisted that we did not receive it because we did not purchase one, and that we needed to do so before they would come back and install the units. If you look at the product description online, it confirms what our salesman told us: that the stacking kit is in fact included with the Kenmore dryer we purchased ( http://www.sears.com/shc/s/p_1...ord=kenmore+dryer#desc ). In addition, the phone number you emailed us was the phone number for repairs, and our washer/dryer needed to be installed, not repaired. That resulted in being put on hold and transferred back to the root of the problem: the installation customer service team. There is obviously a major miscommunication problem between the departments of Sears, and there has been a complete breakdown of customer service as mentioned in our previous email. We tentatively have yet another installation appointment for tomorrow (11 days after our initial installation attempt), and we will see how that pans out.
Sincerely,
xxxxxxx
==========================================
Update #4: I sent the e-mail around 9:30 this morning. About two hours later, I got the following response, which is obviously canned:
==========================================
Update #3: Still no action. I have decided to escalate the situation and get corporate involved. I am debating including a link to this thread in my e-mail - let me know what you guys think. I'm guessing the part about declining the charges probably shouldn't be in there as I'm not sure about the legalities, but...
Dear Sir or Madame,
I purchased a Kenmore washer and dryer from a new Sears appliance store on Manchester Road in Brentwood, MO on Friday, February 27. The washer was delivered to my home the following Monday (March 8) at 6:30 p.m. according to our agreement with Sears.
It is now March 10, and the washer and dryer are still in our living room. My wife and I have spent over 15 hours on the phone with the warehouse and in the store in an effort to resolve this situation. The treatment we endured at the hands of the warehouse call center staff was nothing short of appalling. To say that the call center staff are disorganized, completely unsupervised, unbelievably rude, disrespectful, and utterly unhelpful is somehow a gross understatement of reality. It would have been laughable, had it not been so pathetic, that the store manager received nearly identical treatment while on the phone with the warehouse in the 90 minutes my wife and I spent in the store this Saturday after receiving this treatment ourselves over many hours the preceding four days.
I do not say these things lightly, as this is the first time I have ever contacted a company to inform them of the state of their affairs. I have been a lifelong Sears customer, as have my parents, and I can safely say that unless the present situation is rapidly resolved to my satisfaction, I will never set foot inside another Sears store again. Furthermore, Sears and its associates have absolutely refused not only to install the new units and discard the old ones (which are also Kenmore), but they will not return the new units to the store.
I have expended all possible local remedies to my situation. Therefore, at this point I am inclined to dispute the charge on my credit card which was used to pay for the washer and dryer and consider them a gift.
====================================
Update #2: Called the local store around 1 p.m. The manager that we dealt with yesterday answered. He said the note left by the salesman indicated that the stacking kit had to be purchased by the store and will be shipped to us via UPS tomorrow, then we have to call the warehouse to set up the install. Disputing the charge on the credit card is becoming a much better option at this point.
====================================
Update: Went to the store yesterday and was there for about 1.5 hours. The store manager called the warehouse and they gave him the runaround too. They put him on hold four different times and eventually told him they couldn't help him. However, he somehow got the warehouse manager's name and number from the guy and gave it to our salesman for him to deal with. The manager was so frustrated he left and took the rest of the day off. Last I heard, I got a call from the salesman three hours later to let me know he was still on the phone trying to work it out to get it delivered today. Haven't heard anything else.
====================================
I bought a washer and dryer from a Sears appliance store in Brentwood, MO. I have been a Sears guy for a long time, owning just about every Craftsman hand/power tool available. My parents had Kenmore appliances and never had any problems, and now I decided I would buy some. Oops.
I bought them last Friday and was told by the salesman that I didn't need a stacking kit because it was included with all Kenmore washer/dryer sets. Great - $20 saved. I paid for haul away and delivery, which are supposed to be rebated because of an ongoing special. Scheduled the delivery for Monday and out the door in 20 minutes since I (really, my wife) had done my research before I went to the store. The were supposed to call me Sunday to schedule a specific time to set it up, and they did: between 5:30 and 7:30 p.m. on Monday.
Monday comes and the delivery guys show up at 6:30. They go upstairs to take out the old one and say, "We can't remove it because it's mounted on the wall. You'll have to do it and reschedule the delivery." I asked him if he would wait around 15 minutes while I did it, but no dice. My wife, who is on the ball, asked if they had the stacking kit and they said it always comes in the dryer from the warehouse. I finished removing the dryer in about 15 minutes, so I no longer have a functional washer or dryer. We call the delivery call center back that night and they said they can't reschedule it that night because they aren't allowed to call the delivery people after 3 p.m., but they rescheduled us for Thursday right over the phone. They were to call us Wednesday evening to let us know when they were going to show up, which they did and scheduled for 4:15-6:15 on Thursday. New washer/dryer still sitting in the living room.
Thursday comes and different guys show up at 5:00. They open the dryer to get the stacking kit and it's not there. They say they're going to pick one up at the warehouse and will be right back. Two hours later, I get home from work and they're still not around and haven't called. Wife calls the call center again and they say that they show the install/haul away as complete. I tell them that I can show them a picture of washer/dryer upstairs and another set in my living room. After being on hold for 30 minutes, they hang up. Call again this morning, talk to someone who seems like they actually want to help for 45 minutes. They say they scheduled the delivery for Saturday afternoon and would send us a $25 gift card for all the shenanigans. Again, supposed to call us this evening and let us know exactly when they'll be showing up.
Tonight, no call came by 9, so the wife calls again. She gets transfered about four times, each time requiring her to state her full address, both our phone numbers for "security purposes," each saying they have no record of her previous calls. The last woman talks to her for 20 minutes and refuses to say whether or not we're scheduled for install, nor would she let us talk to a supervisor. I started talking to her and she said she would go get a supervisor. Of course, she hung up on me. Then, I called back and got a different guy who seemed helpful. Apparently, the previous woman deleted our account from the system, so he had to re-enter it using codes on the receipt. He then said he was going to get his supervisor and put me on hold. 25 minutes later, some new guy picks up and asks how he can help me. He has no idea what the deal is because apparently these people don't have a supervisor.
So now I have no one coming to install or haul away and I have two non-functional washers and dryers taking up half the house. I will be going to the store tomorrow to make sure that they remedy the situation before I do something drastic like deny charges on the credit card.
/rambling rant
Cliffs:
1. Bought washer/dryer, supposed to be installed Monday.
2. Two delivery teams show up over the last week, still have new ones sitting in the living room, old ones upstairs.
3. Phone center people need to DIAF.
4. I'm about to get the washer/dryer as a gift from Sears since they "no longer have any record of the transaction in their system."
Pics:
Duct after removal
Ninja guy
Final product
==============================
Update #7: Due to the aforementioned work-related issues, I haven't had time to worry about this situation for a while, but it's time for an update.
While the dryer appeared to be working at first, a lot of lint was collecting inside the dryer, clothes were taking a very long time to dry, and there was a faint burning smell after the dryer had been on for a while. Of course, I thought that the hose wasn't connected (remember that they hadn't plugged it in, so this isn't a big stretch). Due to the tight confines of the space and the weight of the stacked units, I can't move them to check myself. It took three guys to move it into place during install. So we called to have someone take a look, explicitly telling them to send at least a couple guys because they'd have to move the units to check the hose. They set up an appointment for this Wednesday morning from 8-12, so I took the morning off. I sat in the living room for four hours waiting and no one showed up - not even a phone call. I e-mailed Evadman just before I left to let him know what was going on. So at 12:15, I left to go to work. Right around the same time (12:07), the repair guy called my wife to let her know that he was running behind. She told him to call me, which he never did.
Evadman called me right when I got to work. He said the tech was in Affton, MO (about 20 minutes away) and was two stops behind. I told him I was at work but that my wife might be able to get home by 1:30, so he made a note that the guy should show up around then. The tech called me at 1:15 to say he'd be there in 15 minutes and asked what was wrong. Immediately after I told him, he said that it sounded like the exterior vent (the one that takes the exhaust out of the house) was clogged and that he wouldn't be able to do anything about it. I told him that we had already cleaned it because we had had that problem previously and that it must be the hose. He said if it's the hose, it's a delivery problem and he still wouldn't be able to do anything. At this point, I wanted to say, "Isn't this just a Sears problem?" but I know an exercise in futility when I see one.
My wife let him in around 1:30. He walked up the stairs, turned on the dryer, smelled the burning smell, and said again that it must be the clogged exterior vent, then left. He never looked at the hose or anything else. Apparently he had made his diagnosis over the phone and didn't even need to show up to know that he was right. Must be nice to be so talented. He told my wife that we would have to get it professionally cleaned to solve the problem, which was obviously ridiculous since the old dryer was working perfectly through that same vent. For the sake of tradition, my wife cleaned the vent again and threw some wet clothes in to try it out with - surprise, surprise - the same result as before.
When I got home, I took a look at the vent. I am a lot taller, so I could reach it and put my hand next to it to check for air flow. There was just about no air flow, so I tried my hand at cleaning it. My wife is a cleaning machine apparently because I could have eaten out of the vent at that point. Again, I hoisted my wife over the dryer, this time with a flashlight (it's dark back there!) so she could get a look at the hose. Rather than not being attached, the metal hose was much too long for what they were doing and had basically been mangled when they pushed the dryer into place when installed. I stuck my arm over the dryer to take a picture for ATOT.
I forwarded the picture to Evadman, who had the delivery people call my wife. She was at work and couldn't answer, so I called the number they left on her voicemail and talked to "Veronica," who had a nice Indian accent.
I explained the problem and she put me on hold to "go on Sears.com" to figure out what part I was talking about. After a few minutes, she informed me that washers have hoses but dryers only have cords. Was it the cord that needed replacing? I tried explaining again that it's a metal hose, or that maybe it was called a duct, that comes out of the back of the dryer, but she didn't get it. She said she would schedule a repair tech to come out and take a look at it. I calmly explained that we already tried that, and that we needed at least a couple guys to move the thing to replace the hose. She scheduled a delivery team to come out some time on Monday (exactly four weeks after the original delivery date) to, "look at what's wrong, then order the part." I am now supposed to get yet another automated call telling me when the delivery is supposed to take place on Monday.==================
Update #6: They showed up today earlier than the window (4:10), so thankfully my wife made it home early from work. They installed everything, hauled away the old one, and we tried to do a load of laundry when I got home (really needed that clean underwear!). The washer worked fine, but the dryer didn't run at all. I tried resetting the breaker, but that didn't help. Eventually I hoisted my wife up into the very narrow space over the stacked dryer because I was too big to fit and, lo and behold, it wasn't plugged in. Now it's working! Now I just have to figure out how to move it back far enough in the cabinet so that I can reattach the folding door, which might be a problem due to the diameter of the dryer vent hose.
I would like to thank Evadman, who apparently works for Sears. He contacted me and helped me through this, which may have saved some people from almost certain death.
==================
Update #5: For the sake of tradition, my wife replied to the e-mail. Sure enough, we got the exact same reply with a different name attached (all included below). However, we did get a call from Sears telling us that they're coming tomorrow (Friday) between 4:30 and 6:30. We'll see how that goes.
Dear Rosa Lee:
Thank you for sending the exact same form letter to us yet again. We are obviously not valued Sears customers.
Sincerely,
xxxxxxxxxxxxx
--------------------------------
Dear xxxxxxxxxx,
Thank you for your recent correspondence. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us.
We apologize for any inconvenience you are experiencing, regarding this issue with your dryer.
For immediate assistance, please contact our Installation Specialists at 1-800-865-6500. A representative will be happy to assist you with your installation inquiry, or confirmation.
We would also like to have you forward your sales check number, and the date of purchase, so that we can assist you further. Please include your home telephone number, and this email when you respond back, so that we can serve you better.
We apologize for the negative experiences you have had thus far, and truly understand your frustration.
Thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Sincerely,
Rosa Lee
National Customer Relations
Sears Holdings Corporation
-----------------------------------
Dear Elizabeth A:
We appreciate your fast response, but you failed to address several of our concerns. One of the many issues we had with Sears was that our Kenmore dryer was supposed to come with the stacking kit, and it did not. When we contacted customer service about this, they insisted that we did not receive it because we did not purchase one, and that we needed to do so before they would come back and install the units. If you look at the product description online, it confirms what our salesman told us: that the stacking kit is in fact included with the Kenmore dryer we purchased ( http://www.sears.com/shc/s/p_1...ord=kenmore+dryer#desc ). In addition, the phone number you emailed us was the phone number for repairs, and our washer/dryer needed to be installed, not repaired. That resulted in being put on hold and transferred back to the root of the problem: the installation customer service team. There is obviously a major miscommunication problem between the departments of Sears, and there has been a complete breakdown of customer service as mentioned in our previous email. We tentatively have yet another installation appointment for tomorrow (11 days after our initial installation attempt), and we will see how that pans out.
Sincerely,
xxxxxxx
==========================================
Update #4: I sent the e-mail around 9:30 this morning. About two hours later, I got the following response, which is obviously canned:
When I got home from work tonight (around 7), the wife called the number and it was for appliance repair - they had nothing to do with installation. We also got a flimsy package in the mail that says it's from Sears and claims to contain a "stacking kit," though there is certainly nothing structural in the package. I'm going to take photos when I open it in the morning - camera batteries are dead right now.
==========================================
Update #3: Still no action. I have decided to escalate the situation and get corporate involved. I am debating including a link to this thread in my e-mail - let me know what you guys think. I'm guessing the part about declining the charges probably shouldn't be in there as I'm not sure about the legalities, but...
Dear Sir or Madame,
I purchased a Kenmore washer and dryer from a new Sears appliance store on Manchester Road in Brentwood, MO on Friday, February 27. The washer was delivered to my home the following Monday (March 8) at 6:30 p.m. according to our agreement with Sears.
It is now March 10, and the washer and dryer are still in our living room. My wife and I have spent over 15 hours on the phone with the warehouse and in the store in an effort to resolve this situation. The treatment we endured at the hands of the warehouse call center staff was nothing short of appalling. To say that the call center staff are disorganized, completely unsupervised, unbelievably rude, disrespectful, and utterly unhelpful is somehow a gross understatement of reality. It would have been laughable, had it not been so pathetic, that the store manager received nearly identical treatment while on the phone with the warehouse in the 90 minutes my wife and I spent in the store this Saturday after receiving this treatment ourselves over many hours the preceding four days.
I do not say these things lightly, as this is the first time I have ever contacted a company to inform them of the state of their affairs. I have been a lifelong Sears customer, as have my parents, and I can safely say that unless the present situation is rapidly resolved to my satisfaction, I will never set foot inside another Sears store again. Furthermore, Sears and its associates have absolutely refused not only to install the new units and discard the old ones (which are also Kenmore), but they will not return the new units to the store.
I have expended all possible local remedies to my situation. Therefore, at this point I am inclined to dispute the charge on my credit card which was used to pay for the washer and dryer and consider them a gift.
====================================
Update #2: Called the local store around 1 p.m. The manager that we dealt with yesterday answered. He said the note left by the salesman indicated that the stacking kit had to be purchased by the store and will be shipped to us via UPS tomorrow, then we have to call the warehouse to set up the install. Disputing the charge on the credit card is becoming a much better option at this point.
====================================
Update: Went to the store yesterday and was there for about 1.5 hours. The store manager called the warehouse and they gave him the runaround too. They put him on hold four different times and eventually told him they couldn't help him. However, he somehow got the warehouse manager's name and number from the guy and gave it to our salesman for him to deal with. The manager was so frustrated he left and took the rest of the day off. Last I heard, I got a call from the salesman three hours later to let me know he was still on the phone trying to work it out to get it delivered today. Haven't heard anything else.
====================================
I bought a washer and dryer from a Sears appliance store in Brentwood, MO. I have been a Sears guy for a long time, owning just about every Craftsman hand/power tool available. My parents had Kenmore appliances and never had any problems, and now I decided I would buy some. Oops.
I bought them last Friday and was told by the salesman that I didn't need a stacking kit because it was included with all Kenmore washer/dryer sets. Great - $20 saved. I paid for haul away and delivery, which are supposed to be rebated because of an ongoing special. Scheduled the delivery for Monday and out the door in 20 minutes since I (really, my wife
) had done my research before I went to the store. The were supposed to call me Sunday to schedule a specific time to set it up, and they did: between 5:30 and 7:30 p.m. on Monday.Monday comes and the delivery guys show up at 6:30. They go upstairs to take out the old one and say, "We can't remove it because it's mounted on the wall. You'll have to do it and reschedule the delivery." I asked him if he would wait around 15 minutes while I did it, but no dice. My wife, who is on the ball, asked if they had the stacking kit and they said it always comes in the dryer from the warehouse. I finished removing the dryer in about 15 minutes, so I no longer have a functional washer or dryer. We call the delivery call center back that night and they said they can't reschedule it that night because they aren't allowed to call the delivery people after 3 p.m., but they rescheduled us for Thursday right over the phone. They were to call us Wednesday evening to let us know when they were going to show up, which they did and scheduled for 4:15-6:15 on Thursday. New washer/dryer still sitting in the living room.
Thursday comes and different guys show up at 5:00. They open the dryer to get the stacking kit and it's not there. They say they're going to pick one up at the warehouse and will be right back. Two hours later, I get home from work and they're still not around and haven't called. Wife calls the call center again and they say that they show the install/haul away as complete. I tell them that I can show them a picture of washer/dryer upstairs and another set in my living room. After being on hold for 30 minutes, they hang up. Call again this morning, talk to someone who seems like they actually want to help for 45 minutes. They say they scheduled the delivery for Saturday afternoon and would send us a $25 gift card for all the shenanigans. Again, supposed to call us this evening and let us know exactly when they'll be showing up.
Tonight, no call came by 9, so the wife calls again. She gets transfered about four times, each time requiring her to state her full address, both our phone numbers for "security purposes," each saying they have no record of her previous calls. The last woman talks to her for 20 minutes and refuses to say whether or not we're scheduled for install, nor would she let us talk to a supervisor. I started talking to her and she said she would go get a supervisor. Of course, she hung up on me. Then, I called back and got a different guy who seemed helpful. Apparently, the previous woman deleted our account from the system, so he had to re-enter it using codes on the receipt. He then said he was going to get his supervisor and put me on hold. 25 minutes later, some new guy picks up and asks how he can help me. He has no idea what the deal is because apparently these people don't have a supervisor.
So now I have no one coming to install or haul away and I have two non-functional washers and dryers taking up half the house. I will be going to the store tomorrow to make sure that they remedy the situation before I do something drastic like deny charges on the credit card.
/rambling rant
Cliffs:
1. Bought washer/dryer, supposed to be installed Monday.
2. Two delivery teams show up over the last week, still have new ones sitting in the living room, old ones upstairs.
3. Phone center people need to DIAF.
4. I'm about to get the washer/dryer as a gift from Sears since they "no longer have any record of the transaction in their system."
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