WTF...i have been on hold for an hour and a half

[Cooljt1]

comcast cable has been way better for me than sbc/pacbell dsl ever was. i remember when i called pacbell's tech support what a joke. ooh, we are going to run some tests...blah blah blah....yeah the tests are going to work great but the thing is the whole neighborhood is down. dsl went out so many times i lost count. there were times for like 3 weeks the dsl was slower than dialup. i havnt had to call comcast once and they havnt been down at all and i've been using them for about 7 months.

 

[GeekDrew]

Originally posted by: intogamer
verizon has pretty good support.

Your profile says Massachusetts... I'd go out on a limb and guess that you're part of the Verizon East network... We here in Ohio are in the Verizon West network... and Verizon's support out here is crap. GTE was *much* better at support, even though their network was inferior to what Verizon has now made it.

Verizon Online keeps sending me message saying that DSL is now available in my area, blah blah blah. There is *NO* DSLAM in the Remote Terminal that I'm connected to. I know that as fact... but I didn't know that a couple of months ago, when I fell for their first round of "DSL is available...." solicitations. I ordered DSL... and they sent the modem... said that it was 'ready to use'... it never worked. I called for support... an hour or so later, some rep finally listened to me, and decided to roll a truck out here to see what is going on... yeah, there is no DSLAM in that RT... never has been.... though one may be installed this Spring sometime. Yet the database constantly keeps saying that DSL is available to my neighbors and I (everyone serviced by that RT). So, because it didn't work, I called to cancel, and they said my cancellation had been processed... guess what, it suddenly showed up on my phone line bill again... now they say it was never cancelled.... arg.

Don't *even* get me started on Verizon West... I happened to get some nice lady on the phone one time, a while back, that actually answered "GTE!"... she was helpful.... nobody else has been... especially the ones that talk in such broken English I can barely understand them... and since they can barely understand English, and have little clue of how a telecommunication system technically works, they of course can't understand that I know what I'm talking about. Most of them at least admit that I have some clue, and will attempt to verify what I'm saying...

Arg..... I hate outsourcing and/or overworking customer service... something that nearly every large company is doing now.

 

[DaiShan]

I wish our customers were as patient as you. Generally speaking there is no hold time, you just get right through to tech support, but occasionally we have to put them on hold, sometimes as long as 5 minutes. Anything over a minute and about half the callers hang up and call back in 15 minutes yelling. I'm sitting there thinking wtf mate?!

 

[dabuddha]

Originally posted by: Nik
Yet another stupid impatient demanding customer thread. :roll:

Says the ex CSR who has no clue

 

[dabuddha]

Originally posted by: bjc112
Dell is worse.

Even though you eventaully will get what you need/want, it takes a DAMN long time to get there.

God don't get me started on dell! Took me over 6-7 hours just to setup an exchange for a defective LCD.

 

[MrDingleDangle]

Finally got off hold...and it turns out it was my fault, a bill i thought went to comcast phone must have been to comcast internet...anyway so then they said since i didnt pay by yesterday they disconnected the phone

I explain to them that first off their notice that I missed the bill came on tues. and said i had to pay by monday...then I looked at the post mark which said it didnt get sent till middle of last week from NY and im in california

they said there is nothing they can do i must pay the bill plus $30 fee to get reconnected...after much trying to explain to the guy, he would have nothing...so i asked for a supervisor...as soon as i said what happened he waived the charge and reconnected the phone...

 

[xXped0thugXx]

how did you call if your phone was disconnected?

 

[Kelemvor]

I would just dump them for some other phone compnay or a nice fat cell phone plan.

 

[Yossarian]

you should do online bill payment through your bank, probably could have saved you this hassle.

 

[jlee]

Originally posted by: xXped0thugXx
how did you call if your phone was disconnected?

Cell?

 

[maziwanka]

god. what a penis worker