WTF...i have been on hold for an hour and a half

[MrDingleDangle]

I hate comcast...we have them for phone and internet...

first off twice in the last 6 months their service has gone out, which means phone and internet and these are not weather related events.

second they send 2 different bills, they refuse to put them on the same bill and you cant pay the phone bill on the internet

so today i got a letter in the mail saying that if i dont pay my phone bill before yesterday they will cut off the service, now i cant imagine that i didnt pay it, but i want to call and check...since both bills go to "comcast" and i didnt keep perfect records, i want to make sure that one of them was to the phone comcast and the other to the internet comcast....

so i call them at 9pm pacific time...its now 10:36 and i am still on hold

update...after another 30min. on hold this morning

Finally got off hold...and it turns out it was my fault, a bill i thought went to comcast phone must have been to comcast internet...anyway so then they said since i didnt pay by yesterday they disconnected the phone

I explain to them that first off their notice that I missed the bill came on tues. and said i had to pay by monday...then I looked at the post mark which said it didnt get sent till middle of last week from NY and im in california

they said there is nothing they can do i must pay the bill plus $30 fee to get reconnected...after much trying to explain to the guy, he would have nothing...so i asked for a supervisor...as soon as i said what happened he waived the charge and reconnected the phone...

 

[pyonir]

lol

 

[Baked]

You're still on hold because everybody went home at comcast, less the janitor.

My bill says 9-6.

 

[CrazyCoolDealz]

hang up!

 

[quakefiend420]

Originally posted by: Baked
You're still on hold because everybody went home at comcast, less the janitor.

My bill says 9-6.

haha...pwned by the phone system...

 

[MrDingleDangle]

Originally posted by: quakefiend420

Originally posted by: Baked
You're still on hold because everybody went home at comcast, less the janitor.

My bill says 9-6.

haha...pwned by the phone system...

thats the billing office, for support they have a 24hr line

 

[aplefka]

How is this a support issue?

Btw, Comcast support sux0rz.

 

[Philippine Mango]

it's "crap cast"

 

[aplefka]

Originally posted by: Philippine Mango
it's "crap cast"

I bet your mother is proud that you've grown up to be so clever.

 

[Gooose]

HAHAHAHAHAHAHAHAH

 

[MrDingleDangle]

Originally posted by: aplefka
How is this a support issue?

Btw, Comcast support sux0rz.

well once u get someone they can normally do anything...i have dealt with comcast people before and have only gotten results by not going directly where their phone system tells me i should


a better question why cant the computer automatically tell you your balance after 6pm?? what is it tired or something...

 

[intogamer]

verizon has pretty good support.

 

[NikPreviousAcct]

Yet another stupid impatient demanding customer thread. :roll:

 

[bjc112]

Dell is worse.

Even though you eventaully will get what you need/want, it takes a DAMN long time to get there.

 

[ArmenK]

Originally posted by: Nik
Yet another stupid impatient demanding customer thread. :roll:

Yet another rude asshole comment.

 

[MrDingleDangle]

Originally posted by: Nik
Yet another stupid impatient demanding customer thread. :roll:

impatient??? its now 2+ hours on hold!!

and i didnt even start complaining till after an hour and a half...that amount of time is totally unacceptable

 

[bootymac]

Originally posted by: Nik
Yet another stupid impatient demanding customer thread. :roll:

Jerk

 

[MrDingleDangle]

whats even worse is the voice keeps saying

"all available agents are still assisting other customer"

normally i dont care about grammer, but every minute

oh well about to hang up go to the gym and try again when i get back

 

[OverVolt]

I wonder if companies do this on purpose, hoping you hang up and they don't have to help you/fix your pc/internet/whatever.

i bet you that the billing dept. answers your call in .002seconds when you start talking about paying your bill.

 

[NikPreviousAcct]

Originally posted by: MrDingleDangle

Originally posted by: Nik
Yet another stupid impatient demanding customer thread. :roll:

impatient??? its now 2+ hours on hold!!

and i didnt even start complaining till after an hour and a half...that amount of time is totally unacceptable

Then hang up and call back later or deal with it!

Like I said in another thread, thousands upon thousands of people experience flawless if not better customer service and tech support each day with Comcast.

 

[NikPreviousAcct]

Originally posted by: OverVolt
I wonder if companies do this on purpose, hoping you hang up and they don't have to help you/fix your pc.

i bet you the billing dept. answers your call in .002seconds when you start talking about paying your bill.

If a company does that, they've got an unsuccessful business model and are dealing with incredible customer turn-over rates.

In short: no.

 

[styrafoam]

I had digital phone through AT&T shortly before they were bought out by comcast. It was bar none the worst experience I have ever had with any type company, customer support, account management, whatever. I cancelled after six months of calling every month trying to get my account sorted out.

 

[MithShrike]

I do support for a broadband company. If someone came in and said something to the effect of I want my account balance this time of night I'd tell them to contact billing but they're closed so call again tomorrow.

 

[MrDingleDangle]

Originally posted by: Mith
I do support for a broadband company. If someone came in and said something to the effect of I want my account balance this time of night I'd tell them to contact billing but they're closed so call again tomorrow.

well that wasnt comcast then...times i call for support, even though i pick support that support can almost never help me and has to transfer me three times which is followed by being disconnected...

this is the last month i am dealing with these phone idiots at comcast and as soon as i get this bill sorted out i will be canceling my service and getting a different compnay

 

[NikPreviousAcct]

Originally posted by: Mith
I do support for a broadband company. If someone came in and said something to the effect of I want my account balance this time of night I'd tell them to contact billing but they're closed so call again tomorrow.

When I was working for Comcast, when Comcast "customer service" (read: Tier1) closed, we in "tech support" (read: Tier2) were required to do billing (after hours). Then it became 24/7 because some dumbass in management didn't think we had enough to do.