I had something shipped to my office via fedex. Well, as it happened the item arrive on Saturday and the office was closed so it mentions in the tracking report:
Apr 10, 2004 9:13 am Business closed
Yet, there hasn't been a delivery attempt today. What kinda BS is that? They delivery here all the time, they should know that the offices are closed on Saturday. Even if they didn't why won't they make a delivery attempt on the next business day? I need this item ASAP.
Update:
Just got off the phone with Fedex and nothing but bad news.
1) You guys were right, the shipper (expert satellite) used home deliver method, even though I told them 3 times that it's an office
2) Fedex is using 3rd party for delivery and basically there is no way for them to contact the carier to change either the destination or time of delivery.
3) The fedex guy said that he'll send message to carier but he can't promise they'll read it.
So now most like they'll try to deliver one more time and then send the package back to the sender. Meanwhile, I'll be here without TV. Argh...
Update 2:
OMG - THEY STILL HAVEN'T DELIVERED. Now I'm fuming!!!!
The 3rd party called me yesterday and I explained to them that it's a business. I told them that they have to be there by 4 (business closes at 5:30), left them my cell phone, office extention and receptionists extention!!! They still haven't delivered. I called fedex explained what happened and the lady just transfered me to 3rd party, where I got the machine. Fedex seems to maintain the attitude that it's 3rd party's problem, not theirs. Seriously, WTF? Somebody give me some breathing exercises, because I'm about to bust a vein in my head.
Apr 10, 2004 9:13 am Business closed
Yet, there hasn't been a delivery attempt today. What kinda BS is that? They delivery here all the time, they should know that the offices are closed on Saturday. Even if they didn't why won't they make a delivery attempt on the next business day? I need this item ASAP.
Update:
Just got off the phone with Fedex and nothing but bad news.
1) You guys were right, the shipper (expert satellite) used home deliver method, even though I told them 3 times that it's an office
2) Fedex is using 3rd party for delivery and basically there is no way for them to contact the carier to change either the destination or time of delivery.
3) The fedex guy said that he'll send message to carier but he can't promise they'll read it.
So now most like they'll try to deliver one more time and then send the package back to the sender. Meanwhile, I'll be here without TV. Argh...
Update 2:
OMG - THEY STILL HAVEN'T DELIVERED. Now I'm fuming!!!!
The 3rd party called me yesterday and I explained to them that it's a business. I told them that they have to be there by 4 (business closes at 5:30), left them my cell phone, office extention and receptionists extention!!! They still haven't delivered. I called fedex explained what happened and the lady just transfered me to 3rd party, where I got the machine. Fedex seems to maintain the attitude that it's 3rd party's problem, not theirs. Seriously, WTF? Somebody give me some breathing exercises, because I'm about to bust a vein in my head.
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