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wow. total fail.

T

TechBoyJK

Lifer
I work at a hosting company / datacenter

Customer that was routinely late with payments for a dedicated server finally gave up on paying. We said we would hold onto the server temporarily to give them time to pay up before we would recycle the server back into inventory.

6months go by. Nothing.

Guy calls up today and says he is about to give a presentation to hundreds of people and needs the server back online asap. Says he is willing to pay by credit card to get caught up.

We are like... ummmm, we deleted everything 3 months ago and rented the server out to someone else dude. Sorry.
 
renting out the server to someone else could be a problem, but surely you have his data on a tape backup somewhere?
 
Originally posted by: ViviTheMage
You should have a backup of his stuff still, yeah?
Click to expand...

No.

Customer rented a dedicated server, fell two months behind, we pulled the server offline until they got caught up, and they quit responding to us.

They were not paying for backup services, nor do we just backup every customer that cancels. We have about 6,000 servers here.

Why, in this case, would we be responsible for the data? We kept the server on the shelf, un touched for almost 3 months apparently before putting it back into inventory so it could be rented out and we can make money with it.
 
Originally posted by: ViviTheMage
You should have a backup of his stuff still, yeah?
Click to expand...

renting out the server to someone else could be a problem, but surely you have his data on a tape backup somewhere?
Click to expand...

You have to be kidding. 6 months without payment? He did not want that content, apparently.
The customer is a total tool if he:
A) expected anything to be there
B) had not backed it all up locally the day he decided to quit paying the bills.
 
Originally posted by: sao123
renting out the server to someone else could be a problem, but surely you have his data on a tape backup somewhere?
Click to expand...

It was our server. If you evicted someone from an 'apartmen't because they didn't pay rent for 2 months, and they left all their furniture there, what would you do? We basically held onto it for 3 months in the 'apartment', not renting the 'apartment' either. We finally cleared out the 'apartment' and rented it to someone else. The tenant comes back 6 months later and says, "hey I want to move back in and show someone my awesome apartment and furniture today"
 
Originally posted by: TechBoyJK
Originally posted by: ViviTheMage
You should have a backup of his stuff still, yeah?
Click to expand...

No.

Customer rented a dedicated server, fell two months behind, we pulled the server offline until they got caught up, and they quit responding to us.

They were not paying for backup services, nor do we just backup every customer that cancels. We have about 6,000 servers here.

Why, in this case, would we be responsible for the data? We kept the server on the shelf, un touched for almost 3 months apparently before putting it back into inventory so it could be rented out and we can make money with it.
Click to expand...

Oh yeah, you didn't need to be doing anything else for him then...he's lucky you kept it for the 3 months after the fact...
 
it's too bad you DIDN'T have it on a tape so you could charge him a 5 digit restoration fee.
 
Originally posted by: Ns1
it's too bad you DIDN'T have it on a tape so you could charge him a 5 digit restoration fee.
Click to expand...

True, but rolling the dice like that on every customer that cancels (some of which may have hundreds of gigs of data) would probably cost more to manage than what we could get, even if we charged 5 figures.
 
Can you make sure I get a BOC from the next Woot off?? Thanks 😉

Yeah, that guy is an idiot. He didn't pay his bill, so he got cut off. Haha
 
I know that story. Working for RTG and USDC for those several years showed me alot of stupid non-paying clients who would come back even threatening us with lawsuits to get data. Absolutely brainless IMHO. I mean cmon 6months?
 
Originally posted by: TechBoyJK
Originally posted by: sao123
renting out the server to someone else could be a problem, but surely you have his data on a tape backup somewhere?
Click to expand...

It was our server. If you evicted someone from an 'apartmen't because they didn't pay rent for 2 months, and they left all their furniture there, what would you do? We basically held onto it for 3 months in the 'apartment', not renting the 'apartment' either. We finally cleared out the 'apartment' and rented it to someone else. The tenant comes back 6 months later and says, "hey I want to move back in and show someone my awesome apartment and furniture today"
Click to expand...

I meant a problem for him... as in its gone and if you dont have another hes SOL... but if you did have another... I see some profit in "EXTRA" expenses encurred from restoring data from backup.
 
maybe you should warn that they will lose all their data when their service is cancelled. might have got an extra month out of him. instead, all you have is a boring story.
 
Originally posted by: randay
maybe you should warn that they will lose all their data when their service is cancelled. might have got an extra month out of him. instead, all you have is a boring story.
Click to expand...

I'm sure his company did.
 
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