Just called to resolve an issue with my DSL ( 6000kbps line speed increase didn't go into effect) and spoke to a very obviously Indian guy named "Mark" (heh) who was not only very polite and knowledgeable but intelligible as well. Big contrast to, say, Dell, where you talk to people with zero english skills reading out of a book because they've had a whole hour of training.
Wow, SBC's Indian call center > Other Indian call centers
- Thread starter amnesiac
- Start date
Well, our company is working very hard to get them "Americanized" right now. They pretty much require them to read the newspapers and stuff in order to help them "integrate" better with the customer on the phone.
Originally posted by: SaltBoy
Don't encourage 'em!
Don't encourage what? Globalisation? Cheaper products for us?
What exactly are you talking about here?
when i called SBC and got someone from the indian call center i had a hard time understanding him so i had to keep asking him to repeat what he said then, after a few minutes of that he tried to turn the tables on me and tell me something was wrong with my telephone and he couldnt understand me
i went from my cordless to my corded phone and he still said my phone was bad...even though there was no static or clipping, i could hear him clearly i just couldnt understand everything he said, i even started talking slowly and pronouncing everything as clear as i could just in case he had trouble understanding me...it was riciculous every few minutes he'd say im sorry your phone is bad i cant hear or understand you.
yet when i explained my problem for the 5th time he still insisted on having me do things which clearly werent related to my problem, i finally gave up thanked him for his help and just called the next day
i went from my cordless to my corded phone and he still said my phone was bad...even though there was no static or clipping, i could hear him clearly i just couldnt understand everything he said, i even started talking slowly and pronouncing everything as clear as i could just in case he had trouble understanding me...it was riciculous every few minutes he'd say im sorry your phone is bad i cant hear or understand you.
yet when i explained my problem for the 5th time he still insisted on having me do things which clearly werent related to my problem, i finally gave up thanked him for his help and just called the next day
raise the standard of living in the rest of the world?
tech jobs have always been volatile...thats just part of the game.
tech jobs have always been volatile...thats just part of the game.
Called Dell's support once, got a call center in Panama.
The dude was actually pretty cool, we ended up talking about women, bars, and clubs and good places to party.
-47th
The dude was actually pretty cool, we ended up talking about women, bars, and clubs and good places to party.
-47th
I wish I could say, but we have non-disclosure agreements signed that prevent us from disclosing such information.
Chase India Call center was better than the stupid US call center. The lady was very nice and polite unlike the ghetto US crap.
Well atleast they are not Mainland Chinese Call Centers.....urghhhh...that wold literally take hours.
Well atleast they are not Mainland Chinese Call Centers.....urghhhh...that wold literally take hours.
Originally posted by: geno
Originally posted by: thereds
Originally posted by: SaltBoy
Don't encourage 'em!
Don't encourage what? Globalisation? Cheaper products for us?
What exactly are you talking about here?
Don't encourage taking hundreds of thousands of jobs out of the US.
Oh right. Silly me.
Can't stop globalisation..
I went through SBC Internet's training program back when they opened their shiny new call center in Plano, Texas, before DSL became popular. The training is quite excellent, so it doesn't suprise me that their Indian reps are quality.
geno
Lifer
- Dec 26, 1999
- 25,074
- 4
- 0
Originally posted by: thereds
Originally posted by: geno
Originally posted by: thereds
Originally posted by: SaltBoy
Don't encourage 'em!
Don't encourage what? Globalisation? Cheaper products for us?
What exactly are you talking about here?
Don't encourage taking hundreds of thousands of jobs out of the US.
Oh right. Silly me.
Can't stop globalisation..
Can't stop it, but we can sure bitch about it though
SBC doesn't have any call centers outside of the US ... not in India, not in Canada, not in Mexico ..... USA only.
One outside of Chicago (Arlington Heigts, IL), one in Northern California (Dublin, CA), and one or more in Texas.
If you talked to someone with an Indian accent, he was speaking from the USA. There are also some folks with Asian accents, European accents, Latino accents, Canadian accents, Chicago accents, Southern accents ... and they're all speaking from the USA in one of the previously mentioned centers.
Jus' so ya know.
FWIW
Scott
One outside of Chicago (Arlington Heigts, IL), one in Northern California (Dublin, CA), and one or more in Texas.
If you talked to someone with an Indian accent, he was speaking from the USA. There are also some folks with Asian accents, European accents, Latino accents, Canadian accents, Chicago accents, Southern accents ... and they're all speaking from the USA in one of the previously mentioned centers.
Jus' so ya know.
FWIW
Scott
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