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Wow .... I will never buy an MS console again.

IHateMyJob2004

IHateMyJob2004

Lifer
5-10 minute phone call to cancel XBox Live Gold?

I didn't even know I was being charged till my wife told me. I tried out Netflix Live Gold and Netfix together and gave up after a few weeks.

I figured that I would cancel Netflix and my one months worth of subscription to XBox Live Gold would be the end of it. Nope, apparently there is an auto-renew "feature" that I never knew about.

No problem, I'll just go turn auto-renew off via the web site. Hrmm, no link for that.

Oh, "payment methods". I see my credit card. I will delete it. Oooops, can't d that because it is "currently active". That is total BS. It's not like it is needed on a real time basis for some reason.

Amazing. I can do a 3 month or 12 month subscription online, no problem. But cancel and I have to talk to someone with broken English and do way to much verification on who I am. And i have to go through the, no I don't want it line of question crap for a few extra minutes.

So, unless the only console out next generation is a Microsoft one, I will not be getting it. I will be going Sony next time.

Yes, I am that pissed. The XBox 360 / PS 3 decision was almost a toss up when I bought it. Next time, it won't be a toss up.
 
well it's your fault for not reading the fine print when you signed up using a credit card.

it is clearly outlined in the terms and conditions.
 
Quick Q in the same vein... I haven't bought time via CC, but they do have some CCs in the system for MS points. If I ever let it run out will they use one of those cards for xbox live?
 
yeah

i agree this is one huge error from MS. let us cancel our service when we want to. its so dumb they dont let u cancel easily.... shame on them.
 
Originally posted by: gorcorps
Quick Q in the same vein... I haven't bought time via CC, but they do have some CCs in the system for MS points. If I ever let it run out will they use one of those cards for xbox live?
Click to expand...

check your account settings online and see what CC are linked and see if they will let you remove them....


i originally signed up with a CC like 4 years ago and ever since have been using prepaid cards... but they wont let me remove my CC cause it is linked to a active subription. ghey.
 
Looks like MS doesn't want to part with your credit card. While you're on the phone with them, tell them to fix their latest hardware issue.
 
Originally posted by: JoPh
Originally posted by: gorcorps
Quick Q in the same vein... I haven't bought time via CC, but they do have some CCs in the system for MS points. If I ever let it run out will they use one of those cards for xbox live?
Click to expand...

check your account settings online and see what CC are linked and see if they will let you remove them....


i originally signed up with a CC like 4 years ago and ever since have been using prepaid cards... but they wont let me remove my CC cause it is linked to a active subription. ghey.
Click to expand...

Hmm... I have several cards on there. 1 of them is my real card, the others are 1 time use virtual numbers. If the active one is set up for a virtual number then I'll remove the real one and they won't be able to use the other one at all anymore.
 
Points I agree on and/or think are legitimate gripes-

1. Vote with your wallet.

2. Not being able to delete the CC from the account.

However, If beforehand, you had spent a little time on research , in just this forum alone, you would have been in the position to make an informed decision. So, it should be a poignant reminder to never be complacent, or worse yet, presumptuous, and do your research.

 
well it's your fault for not reading the fine print when you signed up using a credit card.

it is clearly outlined in the terms and conditions.
Click to expand...

That MS will give you a hassle if you want to cancel? That seems to be what the OP has an issue with, not the fact that it was recurring. He even mentions no big problem when he noticed it, he'd just go shut it off. Making people jump through hoops so you don't take their money when they don't want you to is profoundly bad business.

However, If beforehand, you had spent a little time on research , in just this forum alone, you would have been in the position to make an informed decision. So, it should be a poignant reminder to never be complacent, or worse yet, presumptuous, and do your research.
Click to expand...

Lots of threads about MS giving people the run around when trying to cancel is there? Honestly, I've never noticed them. I had a similar but far more irksome issue with FFXI which I ended up paying for for two years because Square refused to allow me to cancel my sub because I lost my original game serial number. It was listed under their guidelines, but after the acount hadn't been accessed for a year you may think they might figure out that I'm not up to something nefarious. Was it part of their fine print? Yep. Did they assure with 100% certainty they lost me for a customer for life? Absolutely. It taught me that subscription based services on my accounts don't happen anymore, ever. If I can't buy a seperate card to do whatever it happens to be, I won't do it. The money really isn't that big of a deal, but it pisses me off when I'm charged $300 for a game I played for a week(two weeks maybe it would have been OK 😛 ).
 
Originally posted by: BenSkywalker


However, If beforehand, you had spent a little time on research , in just this forum alone, you would have been in the position to make an informed decision. So, it should be a poignant reminder to never be complacent, or worse yet, presumptuous, and do your research.
Click to expand...

Lots of threads about MS giving people the run around when trying to cancel is there? Honestly, I've never noticed them.
Click to expand...
Lots? Nope, but a quick search and scan of threads turns up enough info about auto-renew and CC hassles to know what you are getting into ahead of time. Without needing to hit up google, though I always do anyways.

Thread what a PITA it is to get your CC removed

Complaints in this thread about not being able to remove CC

posts about not being able to stop auto-renew

Another with pertinent info

 
Originally posted by: DAPUNISHER
Originally posted by: BenSkywalker


However, If beforehand, you had spent a little time on research , in just this forum alone, you would have been in the position to make an informed decision. So, it should be a poignant reminder to never be complacent, or worse yet, presumptuous, and do your research.
Click to expand...

Lots of threads about MS giving people the run around when trying to cancel is there? Honestly, I've never noticed them.
Click to expand...
Lots? Nope, but a quick search and scan of threads turns up enough info about auto-renew and CC hassles to know what you are getting into ahead of time. Without needing to hit up google, though I always do anyways.

Thread what a PITA it is to get your CC removed

Complaints in this thread about not being able to remove CC

posts about not being able to stop auto-renew

Another with pertinent info
Click to expand...

People forget that there's three sides to this story: You, Microsoft, and the credit card company. If MS doesn't give you what you want, tell them thank you and contact your credit card company and dispute things with them. They have the power to not pay MS and will dispute things on your behalf with MS. That's how I solve most problems like these.
 
Originally posted by: nycxandy
So what made you decide to purchase a 360 instead of a PS3?
Click to expand...

There were a few more games on it that I wanted. The real decision maker was Forza 2. I wanted a good fun racing game as my first game. After probably a week of research, I determined that Forza 2 was my game. And it was indeed a good game.

So, Forza 2 is the reason that I went with the XBox 360.

Originally posted by: bl4ckfl4g
Originally posted by: purbeast0
well it's your fault for not reading the fine print when you signed up using a credit card.

it is clearly outlined in the terms and conditions.
Click to expand...

This
Click to expand...

To be blunt, if automatic renewal is "on", there should be away to turn it "off". There is not. And when I initial subscribed, there should have been an option for automatic renewal. There was not. The bottom line is that I paid for one month. I expected to have service for one month and that was it. The bottom line is that when I first paid, there should have been an option for automatic renewal.

MSFT lost another customer for life. This just pushes me a step closer to Ubuntu as my next OS.

Originally posted by: JoPh
Originally posted by: gorcorps
Quick Q in the same vein... I haven't bought time via CC, but they do have some CCs in the system for MS points. If I ever let it run out will they use one of those cards for xbox live?
Click to expand...

check your account settings online and see what CC are linked and see if they will let you remove them....


i originally signed up with a CC like 4 years ago and ever since have been using prepaid cards... but they wont let me remove my CC cause it is linked to a active subription. ghey.
Click to expand...

Atleast I'm not alone.






DAPUNISHER,
Thanks for the links in your post.
 
This is probably the stupidest reason I've ever seen to choose one console over another. And then to extend that to the company's other products - wow. Oh well, I'm sure you'll be happy with a PS4 and Ubuntu.
 
mugs,

I've seen Ubuntu in action. It make windows look like Dos. I'd atleast give it a shot. I'm angry now. maybe I'll end up wit ha Wintel machine as my next PC. Who know though. If I can do Ubuntu I might.
 
I'm very happy with my 360 and it doesn't change my opinion of the thing, but this is a shady practice by MS. What are the laws around retention of credit cards? I can't believe it's legal for a company to keep your credit card just because they choose to, and then they can charge you whenever they want. I don't care what any agreement says, once you've told them to remove it from their system they damn well better.
 
This is why I only use prepaid cards. Not that it matters because I'm listing my 360 for sale soon.
 
Originally posted by: IHateMyJob2004
I've seen Ubuntu in action. It make windows look like Dos.
Click to expand...

:laugh: I have Ubuntu installed on two computers, and that's just crazy talk. Ubuntu is good, but it's not some kind of super-OS
 
Originally posted by: mugs
Originally posted by: IHateMyJob2004
I've seen Ubuntu in action. It make windows look like Dos.
Click to expand...

:laugh: I have Ubuntu installed on two computers, and that's just crazy talk. Ubuntu is a good, but it's not some kind of super-OS
Click to expand...

:laugh: I have Windows installed on two computers, and that's just crazy talk. Windows is a good, but it's not some kind of super-OS

Debate is for another thread.

The only reason I use Windows is because I don't want to deal with teaching people how to use Ubuntu.
 
I don't really see the problem... I mean they auto-renewed me once but I just called and said "Ah, no, you're taking that off" and they did. I start looking for cheap 12 month cards when I get down to about 6 months.
 
Originally posted by: ObscureCaucasian
I don't really see the problem... I mean they auto-renewed me once but I just called and said "Ah, no, you're taking that off" and they did. I start looking for cheap 12 month cards when I get down to about 6 months.
Click to expand...

The thing is, when you go buy something, you know what you are getting. I paid for one month. I shouldn't have to look in the fine print to find out that this is a recurring cost.

At a bare minimum, they should let you turn of the automatic renewal via the web site. Why do they make the effort to tell me that automatic renewal is on even though I don't have a choice? If they make it look like it was a choice at one point, why wasn't it an option when I paid for 1 month in the fist place?

MSFT is a profit whore that cares less about the customer. In the long term, customer satisfaction is what is important.

Why do you think Home Depot asked no questions of my father in law when he returned a used toilet? Because HD is in the business of low prices and customer satisfaction. MSFT is in neither business. And in the long term, businesses that don't keep customers happy become ghosts.
 
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