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Would you still get a FTW?

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SlickR12345 said:
Seems like no end to EVGA's troubles, another card blows up and it doesn't even seem to be caused by heat! http://forums.evga.com/1080-FTW-exploded-now-dead-and-took-other-parts-with-it-m2583259.aspx
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"UPDATE 17-11-2016
Jan from EVGA called and we spoke about my concerns and damage caused. He's working on rectifying the issue to my satisfaction."

Still the best customer service around.

As far as "no end to EVGA's troubles", do you have any evidence this isn't a one-off?
 
I haven't had any issues with my GTX 1070, and I will be applying the thermal pads when they arrive, but I'm starting to wonder if maybe the people who got the Founder's Edition cards might have made the better move.

Edit: in response to the OP's question, no, I don't think I would buy another EVGA ACX cooler card. They screwed up the heat pipes on the original ACX 2.0 GTX 970 as well, and now this. EVGA does have some of the best service around, but they really need to get their ACX cooling designers in line.
 
If I get a 1080 Ti later, I may go for either MSI again or Zotac. Though I may get a Vega instead.
 
I wouldn't get any EVGA card this generation. I'd wait for Volta. Maybe most of their cards are fine, but trying to figure out which ones isn't my problem. I wouldn't buy any EVGA this round. If a decided to get a 1080ti it would likely be reference....oh wait, nevermind. I can't afford reference cards anymore. Probably cheaper to get an MSI lightning.
 
At some point we gotta admit that great support doesn't make up for exploding cards. I'd desperately try to steer potential buyers away from EVGA to other less-explodey brands.
 
I got my thermal pad packet from EVGA. Not terribly difficult to install, but it does require the entire cooling solution to be removed. The most difficult part for me was wrestling with the tiny power plugs for the fans and lighting.

Overall, I would say that EVGA handled their oversight acceptably, but that being said, it was still a negative customer experience IMO.

First and foremost, it simply shouldn't have been something that needed to done. Their engineers should know how to design a proper cooling solution at this point. Video card cooling is not exactly on the bleeding edge of tech these days. There have been enough good and bad coolers now that we all know that a lack of proper cooling for the power delivery portion of the card is a no no.

Second, EVGA still maintains the fix is a "mod" and is optional. I guess it's a matter of opinion, but fixing inadequate cooling that can result in a part of the card failing by bursting into flames doesn't exactly sound optional to me.
 
Face2Face said:
Grab the ASUS card. Lower temps and very quiet HSF. Best 1070 in the USA IMO, since they all OC the same anyway. Don't get me wrong, I like EVGA, but they messed up and their solution is pretty half baked.
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How so? Actively cooling the VRM's by way of pads, and more aggressive fan curve is exactly what was needed.
 
2is said:
How so? Actively cooling the VRM's by way of pads, and more aggressive fan curve is exactly what was needed.
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But who really wants an aggro fan profile. If you have a dedicated room to play in so you don't bother the rest of the family and use headphones - fine. Otherwise, not so cool.
I agree with moonbogg - pass on this generation of EVGA (and I'm thinking of getting a new vid card after Christmas). EVGA would have been my first pick before this obvious design flaw missed by QA.
 
2is said:
How so? Actively cooling the VRM's by way of pads, and more aggressive fan curve is exactly what was needed.
Click to expand...

Because it is a half baked idea and even attempt to solve the issue.
#1. They should take responsibility for their error by pulling the bad units from the market and fix them.
#2. They let nobody know about the problem. You buy a 450 or 700 dollar card from amazon and install it, the only way you are going to know about this problem is if your card burns up and you google it.
#3. Even their solutions are a bunch of crap. You buy a card because of the low heat low noise, then find out due to bad design on their part you install the update bios. Boom, you now have the noisiest 1070-1080 there is and your boost is turned off. But wait there is more you also get to tear apart your new card and install crap they didn't bother to put it to save 4 cents per unit.

Or you mail off your brand new card to have them repair their mistake. What do you get for going through all this trouble on your $700 purchase, NOTHING. No credit, no discounts, no rebates...NOTHING, way to own up for going over the edge cheap in your card design.

I mailed my card off, back to Amazon and exchanged it for a Asus strix.
 
Phynaz said:
"UPDATE 17-11-2016
Jan from EVGA called and we spoke about my concerns and damage caused. He's working on rectifying the issue to my satisfaction."

Still the best customer service around.

As far as "no end to EVGA's troubles", do you have any evidence this isn't a one-off?
Click to expand...


I remembered reading the EVGA forum thread (from the main AT thread about EVGA VRMS blowing up) and saw that it took quite abit of prodding before EVGA did anything for 1080 customers, then 1070 and finally issued a statement about 1080-1070-1060 cards being affected.
https://forums.anandtech.com/thread...g-fire-due-to-vrms-overheating.2490217/page-7

Didn't EVGA have a heatsink issue with the 970? And it was the same design used on 760 which means the same flaw got carried over again.
http://www.eteknix.com/evga-respond-possible-design-flaw-gtx-970-acx/
 
I realize this thread is a bit old now, but I finally got a satisfactory resolution to my situation. EVGA is directly refunding the purchase price of my 1070 SC (although I bought it at Newegg).

I originally got an advance RMA for a new card, but I was unsatisfied with the noise levels of the replacement, so they agreed to refund me. My cards are both on their way back to them, and an Asus 1070 Strix is already installed in its place.

I'm as impressed with the EVGA customer service as I am unimpressed with their engineering... I just wish I'd got a good card in the first place and avoided all the hassle.

I gotta say the Strix seems like a much better designed cooler.
 
I will be installing the thermal pads when they arrive in the mail, but my next Card won't be an EVGA one, I paid a Premium for a card that can't compete when it comes to the cooling performance with cards from other brands, the retarded 10+2 powerphase bullshit doesn't do anything to help this card against its competition. EVGA dropped the ball, focused on all the wrong things, and now their reputation is going to take a small blow from it.
 
birthdaymonkey said:
I realize this thread is a bit old now, but I finally got a satisfactory resolution to my situation. EVGA is directly refunding the purchase price of my 1070 SC (although I bought it at Newegg).

I originally got an advance RMA for a new card, but I was unsatisfied with the noise levels of the replacement, so they agreed to refund me. My cards are both on their way back to them, and an Asus 1070 Strix is already installed in its place.

I'm as impressed with the EVGA customer service as I am unimpressed with their engineering... I just wish I'd got a good card in the first place and avoided all the hassle.

I gotta say the Strix seems like a much better designed cooler.
Click to expand...

Totally agree, after having both the FTW and Strix I prefer the Asus much better. Just an all around better design.
 
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