Would you accept this offer for the 4870X2?

[sigian]

No 5870's left? Well hopefully they saved one hehe, they should be shipping mine out within the next day or two and that is what they said they were sending, I'm sure they would have put one back at least.

I have seen lots of problems with the 4870x2, a lot of them memory related, and then people who have RMA'd them doing it 2-3 times until they get an upgrade. Dunno if the card just had a design flaw, though I'm sure there are many out there that are still happy with theirs.

 

[RussianSensation]

HD4870 X2 is at least as fast as an HD5870. At minimum they should have sent you an HD6870 card if they have no HD5870s available. Sending you an HD5850 is poor customer service considering 4870 X2 was the upper high-end card in its class, similar to HD5970 today. So they are replacing your ulta-high end card with a mid-range card.

Products sent in for RMA should always be repaired or replaced with a product of equal or greater performance. HD5850 doesn't qualify as equal in performance.

 

[exar333]

HD4870 X2 is at least as fast as an HD5870. At minimum they should have sent you an HD6870 card if they have no HD5870s available. Sending you an HD5850 is poor customer service considering 4870 X2 was the upper high-end card in its class, similar to HD5970 today. So they are replacing your ulta-high end card with a mid-range card. Doesn't sound right to me.

LOl, makes me think AMD got together with their board partners and renamed the product line so they can replace old 5870s with 6870s.

Just a joke -

Anyways - I agree that replacing a high-end card with another at least mid-high end card would be the right thing to do. Just because it a couple years later, it seems lame to replace a problematic card that was $$$ with a cheap one. oh well...

 

[RussianSensation]

Anyways - I agree that replacing a high-end card with another at least mid-high end card would be the right thing to do. Just because it a couple years later, it seems lame to replace a problematic card that was $$$ with a cheap one. oh well...

Just checked Sapphire's warranty information:

"All replacement product may include new, reworked or refurbished product and parts."

I guess it's hard to argue against that. No mention of "equal or faster" performance like from other companies.

 

[Obsoleet]

That does suck.

I had problems with XFX support hell. It's like, just send me the damn card! I returned it to the retailer, and got an MSI instead. I haven't had any problems with the MSI.

Kind of makes me mad they sent you a 5850. I think the 5870s being out of stock was a lie, personally. They still sell, as they have a great reputation. Must not have wanted to give you a 5870 or 6870, because they are in more demand than a 5850.

I would've insisted on the 6870 and to speak with a manager. But beforehand, had some webpages in an email already prepared to send them to show how fast the 4870X2 is.

A company should NEVER give you a downgrade like they did. You should only be getting an upgrade, as a matter of good faith on their part.

I won't be buying any Sapphire products now. I hope you send them this thread.

MSI's policy:
Limited Warranty Coverage

Should a product prove to be defective in material or workmanship during the warranty period, MSI will, at its sole option, repair the product or replace with a same or similar product.
Replacement Product may include new, remanufactured, or refurbished product and parts.
MSI will provide one-way freight free of charge via UPS or Fed-x Ground Service when returning the product to the customer.


Asus's policy:
All ASUS VGA cards purchased after January 1st, 2001 will carry 3 year warranty services. ASUS product warranty is based on the serial number printed.

 

[TurtleCrusher]

Same or similar part cant be just as objective as Sapphire was here. In their eyes is a similar product as it has almost all of the power, yet many benefits of a single card solution.

TBH, I think its a huge upgrade going to the 5850. In the games that have poor or no crossfire enhancements, this is a major step up.

 

[sigian]

"Same or similar"

They could also use that and just say fine, we'll send you another 4870x2.

 

[happy medium]

"Same or similar"

They could also use that and just say fine, we'll send you another 4870x2.

Explain to them this is your 4th replacement and you want something that works. Go for no less then a 5850.

 

[Obsoleet]

Same or similar part cant be just as objective as Sapphire was here. In their eyes is a similar product as it has almost all of the power, yet many benefits of a single card solution.

TBH, I think its a huge upgrade going to the 5850. In the games that have poor or no crossfire enhancements, this is a major step up.

I disagree.. yeah Crossfire/SLI aren't the best things in the world, but it's still a powerful expensive card.

http://www.techpowerup.com/reviews/NVIDIA/GeForce_GTX_480_Fermi/32.html

Thing is right behind a GTX480.. they didn't send him anything really close to a 480, which itself isn't too far behind the brand new $500 580 in frames. 5870 or 6870 is the only really fair deal IMO.

 

[alkalinetaupehat]

Going to jump in and say that the two times I've worked with XFX on the RMA process they were prompt and happy to work with me. Shipping was fine and there were no hassles at all.

In one case it was their double-lifetime warranty which saved me, as a client had purchased a card through me and then defaulted on the payment. Upon receiving the card I found that it was "somehow" dead, so I was able to work with XFX and transfer the warranty. Card is now running in another computer happily.

 

[taltamir]

the 6870 is a budget focused design, it is much cheaper to produce while being ALMOST as fast as a 5870... there is absolutely no reason to ask for it aside from saving them money at the cost of sacrificing your own performance...
ask for a 5870, if they say no, then ask for a 6870 then if they still say no take the 5850. if they offer you a 6870 when you ask for a 5870... take that.
the performance is 5870 > 6870 > 5850 > 6850

 

[netxzero64]

Hello everyone,

I had a 4870x2 video card that kept overheating and would stop working. I had to send it back 3 times already because of the same issues. The company now want to offer me a Sapphire HD5850 1GB GDDR5 PCI-E TOXIC as a replacement.
To be honest, i don't know too much about the new cards.
Would you make the deal? I do mostly gaming online with everything set very high.
I guess if I said no, they would send me another 4870X2.

thanks!

take the deal why?

1. compared to the 4870x2, the 5850 consumes very low power on idle so it saves you electricity and also on load...

2. you play only online games so the 5850 surely can go max settings on it...