Worst techincal support stories

[ViviTheMage]

What ISP is it?

 

[RadiclDreamer]

Originally posted by: Phoenix86
Clearly this is BS.

They never asked you to reboot your modem. :|

Or use your recovery discs

 

[CTho9305]

What are these companies supposed to do though?

If they have people on the other line who can troubleshoot these problems as the first line, then their support costs go through the roof. In this case, they would lose sales because people don't compare support plans (especially something as intangible as quality of staff) when they buy. Just cost.

In addition, they have to tailor it to the lowest common denominator. Very few people here are.

If they weren't monopolies, people could switch to other providers when they have support problems.

 

[shortylickens]

SHORTY: I cant boot into Windows.
MS indian guy: OK, can you make sure you have the latest version of DirectX installed?
SHORTY: ?!?