Worst Tech Support Experiance

[GermyBoy]

This woman called me up sometime and wanted me to help her get to the financial aid website. I told her to get a job (and rather passionately told her that having "satellite" men in their lives and constantly having babies was not a job).

 

[AGodspeed]

The stupidest tech question I've ever been asked:

Him: I'm having trouble ordering a new video card.
Me: OK, what seems to be the problem?
Him: Well I know which video card I want, but Best Buy doesn't let me order it.
Me: How so?
Him: They won't let me download my new video card.

YOU CAN'T DOWNLOAD HARDWARE!!!

 

[XZeroII]

Originally posted by: AGodspeed
The stupidest tech question I've ever been asked:

Him: I'm having trouble ordering a new video card.
Me: OK, what seems to be the problem?
Him: Well I know which video card I want, but Best Buy doesn't let me order it.
Me: How so?
Him: They won't let me download my new video card.

YOU CAN'T DOWNLOAD HARDWARE!!!

lol, never encountered that before

 

[Spikey289]

Oh man Ive had some good ones. And the worse part is a lot of it are Apple products!!! I think thats why its called an imac its a computer made for idiots. I had one lady try to stick one of the mini cd's into her slot loading cd drive...

Have people who don't know how to install memory and are afraid to push a little harder. They pull up the tabs themselves. We had one guy call up drunk asking how to clean barf off his motherboard! He was trying to install memory drunk and barfed on his computer. LOL!

Sigh* God I love my job.

 

[waggy]

While having visiting my in-laws they asked me to look at there computer as it has been running slow. I turned it on and it was running slow.

While sitting there wondering what it was (after defrag and deleting useless files etc) my sister-in-laws boyfriend who claims to have graduated from Chicago university with a degree in Comp-science with a minor in programming looked over my shoulder. He says ohh there is the problem you have a bunch of programs open. I asked what he was talking about. He claimed that all the icons on the desktop were open programs. We argued for oh about 20 minutes with him telling me that I was the idiot. And how he cant believe I run a computer center. I asked him what college he went to so I can NOT hire anyone out of there.

After I was done laughing at him (which pissed him off heh) I noticed one of the kids had turned the colors to high and they only had a one meg video card. Once I set it to 16 colors it worked fine.

Later that night me and the wife went out with some friends (2 of them are comp-sci gradutes and very smart) and they showed up. We laughed at him but he didn?t get the jokes. My sister-in-law was pretty mad at me after that heh

 

[DanFungus]

hahaha
this thread is friggen awesome!

<--not a tech. support person, but has had a fair share of tech supports for friends, which I thought were smart...

 

[Gooberlx2]

The worst is when my tech buddy sits rights next to me and starts staring at me. Then when I start having pauses in my speech as I talk to the customer ('cause I'm like, "what the hell?"), he starts making farting noises and wierd faces, thus causing me to burst out laughing. Some customers don't like that.

Othertimes he'll call in just to be a pr!ck and act as the dumbest, angriest, most arrogant bastard of a customer...and I have to be tolerant all they way through it. (even though I know it's him, but just incase it isn't..)

 

[gopunk]

Originally posted by: GermyBoy
This woman called me up sometime and wanted me to help her get to the financial aid website. I told her to get a job (and rather passionately told her that having "satellite" men in their lives and constantly having babies was not a job).

wtf?

 

[Red Dawn]

This woman called me up sometime and wanted me to help her get to the financial aid website. I told her to get a job (and rather passionately told her that having "satellite" men in their lives and constantly having babies was not a job).

Sure you did

 

[Cyberian]

Originally posted by: Viper GTS
Not really a bad experience, but I just got off the phone with this lady...

Her: I just bought a new toner cartridge in March, & now it's out again.
Me: How many pages have you printed since then?
Her: I print 500 a week maybe.
Me: Well, 500 a week is roughly 2000 a month, & the cartridge life is rated at 5000 pages @ 5% coverage... So that sounds about right.
Her: But that just seems so expensive, I pay $100 for these cartridges I feel it should last at least another month. That's why I bought this good printer (our absolute cheapest printer, with the highest per page costs - $0.02).
Me: It sounds like you're getting full cartridge life.
Her: Well, OK, but I'm a court reporter, and I print lots of pages...

Viper GTS

I was screening calls before sending a printer tech on site.

She: The 'add paper' light keeps coming on.
(There is a known problem with a faulty switch on this model, so I'm gonna make sure the tech has the right part with him.)
Me: So the 'add paper' light comes on and there is still paper in the printer?
She: No, when the light comes on the printer is out of paper.
Me: And, .....
She: You know, it seems like the more we use it the more it runs out of paper.
Me: OK - I'll note in the log here to have our tech take a look at that during your next scheduled maintenance.
She: Oh, OK - Thanks.

 

[tm37]

Originally posted by: Citrix
Read this funny stuff

My favorite->

Customer: "Hello, I have a problem. My name is Bob Murton."
Tech Support: "I'm sorry, but I can't help you with that problem."
I did call him back and helped him fix his problem. He didn't complain about my response, but he did get members of the department asking for a while afterwards if he'd fixed his "other" problem.

This one is also AWESOME

One night there was a thunderstorm in the area, and one customer, notorious among the tech support crowd, called:


Customer: "Did you know about the thunderstorm? I heard that I should unplug my computer. Should I do that?"
Tech Support: "In most cases, yes, it is best to at least unplug your phone line. Lightning sometimes causes power surges that can damage your modem."
Customer: "Can it damage other things as well...like the phone?"
Tech Support: "I've never heard of that happening before, but it is a possibility."
Customer: "So do you think that I should unplug the phone from my computer and from all the phones as well?"
Tech Support: (frustrated) "Couldn't hurt."
Customer: "So when can I plug them all back in?"
Tech Support: (really annoyed now) "When the storm is over."
Customer: "How will I know when it's safe, though?"
My face lit up like a Christmas tree, and it was all I could do to keep myself breathing evenly.


Tech Support: "I will call you."
Customer: "Ok! Thank you!"

 

[dude8604]

HAHA

One night working at technical support, this old lady called and told me that she received our disk and said that she's afraid of it.

• <B>Tech Support:</B> "Well ma'am, there is nothing to be afraid of. It's for your computer."
• <B>Customer:</B> "Well, I don't have a computer. The directions say 'install and run'. I'm too old to run."
• <B>Tech Support:</B> "Ma'am, could you please hold?"

I need a brief pause to scream with laughter.

• <B>Tech Support:</B> "Ma'am, I can assure you that you are ok."
• <B>Customer:</B> "Ok. Should I call the police?"
• <B>Tech Support:</B> "No, ma'am, just throw it away."
• <B>Customer:</B> "Well, there is a silver thing that slides across, and it clicks. What is that?"
• <B>Tech Support:</B> "It is safe to throw it away. It's for a computer, ok?"
• <B>Customer:</B> "But is this a bomb?"
• <B>Tech Support:</B> "No, ma'am, just throw it away."
• <B>Customer:</B> "Now?"
• <B>Tech Support:</B> "Yes, if you like."
• <B>Customer:</B> "Son, you saved my life! Thank you, and have a nice day."

From Rinkworks...

 

[Lucky]

i dont believe hardly any of those stories from those stupid websites. too obviously fake.