Work is becoming a problem

presidentender

Golden Member
Jan 23, 2008
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I'm a college student. I've got a pretty sweet on-campus student job. Officially, I'm a "Resident Technology Assistant," which means I do tech support for the University apartments where I live. I have office hours, too, during which I get to program. The programming is the good part. The tech support is doable.

I've had this job for a year, now, and I worked over the summer. The thing is, we have "RTA Coordinators." Last year's were all right. This year, we have a Dwight Schrute character who always refers to himself as "Supervisor" instead of "Coordinator," demands that everyone respect his authori-tah, and generally does a poor job of everything. Lets the office phone go to voicemail instead of answering it. Insists that his music ("I-hate-my-life" metal, which nobody else enjoys) be played whenever he has a shift. Personally dislikes the foreign guy in the office and goes out of his way to make his life hell.

Almost everyone in the office (and certainly everyone except this year's new hires) has made a complaint to the Student Affairs IT manager, who is everyone's boss. I've been the most vocal in my complaints, because the other coder and some of the noobs aren't comfortable voicing their concerns, as they fear confrontation. "I don't talk to the Boss, because I'm not okay with doing that. I talk to you, presidentender, because you can talk to the boss." Stuff like that.

Staff meeting. Nobody there to run it but Dwight. He yells at everyone to shut up, "please," several times. Boss gets a lot of complaint emails after that one.

So on Friday, I get called in to a meeting. Boss recognizes problems with Dwight Schrute, but wants to fix them. Tells me to stop "Driving the let's hate Dwight bandwagon and threatening to quit." To express the "we need to fix Dwight" message to everyone rather than making complaints. To have people bring him complaints, rather than me. Says we'll have a meeting, with Dwight, the other coordinator, the Boss, and the salaried Sysadmin who used to have Dwight's job. And, somehow, fix Dwight, my "authority issues," and make the whole office a well-oiled mean machine.

I told the other people in the office about this, and they were offended by the idea that I was somehow their leader. "So we're all presidentender's bitches, now, is that it?" They're not. I don't think they are. The boss and Dwight, though, do.

So... what do I do? I'll probably go to the "let's fix Dwight and presidentender" meeting and run with it, but if his behavior doesn't change (or changes for only a day or two, like every time he's been talked to before), I can't keep working here.

Cliffs:
Student supervisor at my job is a douchebag. Wants everyone to worship his position. Is not good at his job. Gets complaints from everyone. Because my complaints are the most eloquent, I'm accused of leading a rebellion. I have a meeting to discuss the complaints against him and my "authority issues." I like my job, but will quit if things don't get better. What do I do?

Edit: Dwight and I are legitimately friends outside of work. Last year, we were friends at work, too. He doesn't get along with a lot of the others in the office, though.
 

presidentender

Golden Member
Jan 23, 2008
1,166
0
76
Originally posted by: God Mode
Is it easier to replace dwight or you?

Dwight. I could replace Dwight, and so could many others in the office. In fact, he was visibly relieved when he heard I applied for programmer rather than coordinator. I can code and have good customer service skills. He can yell at people.
 

Geekbabe

Moderator Emeritus<br>Elite Member
Oct 16, 1999
32,229
2,539
126
www.theshoppinqueen.com
Originally posted by: presidentender
I'm a college student. I've got a pretty sweet on-campus student job. Officially, I'm a "Resident Technology Assistant," which means I do tech support for the University apartments where I live. I have office hours, too, during which I get to program. The programming is the good part. The tech support is doable.

I've had this job for a year, now, and I worked over the summer. The thing is, we have "RTA Coordinators." Last year's were all right. This year, we have a Dwight Schrute character who always refers to himself as "Supervisor" instead of "Coordinator," demands that everyone respect his authori-tah, and generally does a poor job of everything. Lets the office phone go to voicemail instead of answering it. Insists that his music ("I-hate-my-life" metal, which nobody else enjoys) be played whenever he has a shift. Personally dislikes the foreign guy in the office and goes out of his way to make his life hell.

Almost everyone in the office (and certainly everyone except this year's new hires) has made a complaint to the Student Affairs IT manager, who is everyone's boss. I've been the most vocal in my complaints, because the other coder and some of the noobs aren't comfortable voicing their concerns, as they fear confrontation. "I don't talk to the Boss, because I'm not okay with doing that. I talk to you, presidentender, because you can talk to the boss." Stuff like that.

Staff meeting. Nobody there to run it but Dwight. He yells at everyone to shut up, "please," several times. Boss gets a lot of complaint emails after that one.

So on Friday, I get called in to a meeting. Boss recognizes problems with Dwight Schrute, but wants to fix them. Tells me to stop "Driving the let's hate Dwight bandwagon and threatening to quit." To express the "we need to fix Dwight" message to everyone rather than making complaints. To have people bring him complaints, rather than me. Says we'll have a meeting, with Dwight, the other coordinator, the Boss, and the salaried Sysadmin who used to have Dwight's job. And, somehow, fix Dwight, my "authority issues," and make the whole office a well-oiled mean machine.

I told the other people in the office about this, and they were offended by the idea that I was somehow their leader. "So we're all presidentender's bitches, now, is that it?" They're not. I don't think they are. The boss and Dwight, though do.

So... what do I do? I'll probably go to the "let's fix Dwight and presidentender" meeting and run with it, but if his behavior doesn't change (or changes for only a day or two, like every time he's been talked to before), I can't keep working here.

Cliffs:
Student supervisor at my job is a douchebag. Wants everyone to worship his position. Is not good at his job. Gets complaints from everyone. Because my complaints are the most eloquent, I'm accused of leading a rebellion. I have a meeting to discuss the complaints against him and my "authority issues." I like my job, but will quit if things don't get better. What do I do?


Can't tell you what to do but will note you've learned a very important work place lesson that will serve you well for decades.

People LOVE to complain,piss and moan and gossip about the higher up's but when it comes to putting themselves on the line and actually voicing formal complaint or verbalizing their issues they'll hide behind you and leave you looking like an idiot.
 

Savarak

Platinum Member
Oct 27, 2001
2,718
1
81
jello+stapler

phone calls from the future

"lose" his desk to the bathroom

steal his purple belt

vending machine his desk supplies
 

presidentender

Golden Member
Jan 23, 2008
1,166
0
76
Originally posted by: Geekbabe
People LOVE to complain,piss and moan and gossip about the higher up's but when it comes to putting themselves on the line and actually voicing formal complaint or verbalizing their issues they'll hide behind you and leave you looking like an idiot.

I don't think I look much like an idiot, honestly. There's no danger of me losing my job, but there is danger of Dwight losing his. In fact, when I offered to quit, the Boss told me that "didn't make him very happy," because I'm a developer, have open projects, and am the only person (ironically, other than Dwight and the other coordinator) qualified to do support for the apartments where I live instead of a dorm.
 

Canai

Diamond Member
Oct 4, 2006
8,016
1
0
It sounds to me like they are short-staffed as it is, especially with only three of you able to do support at the apartments. I don't think they want to get rid of anyone and are probably trying to get people to just give up and live with Dwight.
 

presidentender

Golden Member
Jan 23, 2008
1,166
0
76
Originally posted by: Canai
It sounds to me like they are short-staffed as it is, especially with only three of you able to do support at the apartments. I don't think they want to get rid of anyone and are probably trying to get people to just give up and live with Dwight.

Bingo.
 

Canai

Diamond Member
Oct 4, 2006
8,016
1
0
Originally posted by: presidentender
Originally posted by: Canai
It sounds to me like they are short-staffed as it is, especially with only three of you able to do support at the apartments. I don't think they want to get rid of anyone and are probably trying to get people to just give up and live with Dwight.

Bingo.

Unfortunately, not much you can do about that.

Have you tried bringing up the Dwight comparison?
 

Bignate603

Lifer
Sep 5, 2000
13,897
1
0
The only thing you can threaten to do is quit. Honestly you have no other bargaining chip. However, if everyone else threatens to quit at the same time you might get somewhere.
 

PowerEngineer

Diamond Member
Oct 22, 2001
3,607
787
136

No matter how bad Dwight might be, it's pretty clear that the Boss sees you as a contributor to the problem that he's now having to deal with (which can't make him happy). Your best course of action (to save your reputation with the Boss) is to wholeheartedly support the Boss's efforts to "fix Dwight". Like it or not, you need to become a Dwight supporter.

It also appears that you have assumed the role of unoffical spokesman for your coworkers, and that they aren't really happy about it. Perhaps they aren't very excited about being dragged into this "meeting" with the two of you. Time to take a big step back. You'd be smart to ever so softly voice only your personal concerns at the "meeting"; let (or make) the others speak for themselves.

Are you making mountains out of mole hills? Why even talk about quitting a "pretty sweet on-campus student job"? This certainly isn't going to be the last time you have to deal with personality issues in a work place. Suck it up; work thought this with Dwight; and benefit from the experience.

My two cents...
 

nonameo

Diamond Member
Mar 13, 2006
5,902
2
76
Originally posted by: PowerEngineer

No matter how bad Dwight might be, it's pretty clear that the Boss sees you as a contributor to the problem that he's now having to deal with (which can't make him happy). Your best course of action (to save your reputation with the Boss) is to wholeheartedly support the Boss's efforts to "fix Dwight". Like it or not, you need to become a Dwight supporter.

There is also the chance that the boss is simply trying(because he has to try) to keep the meeting from being all "let's beat up on dwight". It sounds to me like he's just trying to "prove" that it's more about problem solving by pointing out the OP's so-called flaws. IOW, the OP's boss's boss is grasping at straws.
 

xSauronx

Lifer
Jul 14, 2000
19,582
4
81
Originally posted by: Geekbabe
Originally posted by: presidentender


Can't tell you what to do but will note you've learned a very important work place lesson that will serve you well for decades.

People LOVE to complain,piss and moan and gossip about the higher up's but when it comes to putting themselves on the line and actually voicing formal complaint or verbalizing their issues they'll hide behind you and leave you looking like an idiot.

damn right.
 

txrandom

Diamond Member
Aug 15, 2004
3,773
0
71
Be more aggressive when dealing with Dwight's shit and maybe he will do something dumb to get him fired. Worse that can happen is you get fired, but you may quit any. ;)
 

Elstupido

Senior member
Jan 28, 2008
643
0
0
Just remember this as you go through life in the working world....No one is indispensable, not Dwight, or yourself. Management as a general rule doesn't like to listen to whiners. Try to fix the problem, and at the same time, learn to live with it.

You WILL work with assholes, no matter where you are, and the sooner you can learn to deal with it, the better off you are going to be.
 

zzuupp

Lifer
Jul 6, 2008
14,866
2,319
126
Originally posted by: Elstupido
Just remember this as you go through life in the working world....No one is indispensable, not Dwight, or yourself. Management as a general rule doesn't like to listen to whiners. Try to fix the problem, and at the same time, learn to live with it.

You WILL work with assholes, no matter where you are, and the sooner you can learn to deal with it, the better off you are going to be.

zactly right.

I'm not trying to start a pile on, but please be wary.
Your actions could be interpreted as not being a "team player". It appears the big boss has called everyone out on that.

If someone else has their own problems with "dwight", it is ok to agree with them. It is their problem to contact "dwight" about it.

 

spidey07

No Lifer
Aug 4, 2000
65,469
5
76
It sounds like you're new to this working thing. This happens all the time, just about everywhere you will work. If you continue this path it will be very self destructive to your career.

By whining, you're part of the problem and not the solution. The solution is to do your job and not whine. Maybe Dwight is protected in ways you aren't privy to or understand. By whining you're giving off the "not a team player" attitude.
 

Finalnight

Golden Member
Mar 5, 2003
1,891
1
76
This solution is shockingly simple, you have two options:

1. Crush Dwight and assume his position or have one of your loyalists placed in his position.
2. Quit.

Oh, and btw, your boss isn't trying to help you, he is creating a paper trail while trying to temporarily molify you because you are valuable enough for now to bother keeping.
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
one thing I have learned is that I can't change people, places or things. I can only change how I react to them.

So the choice is to deal with what you have or move on.
 

presidentender

Golden Member
Jan 23, 2008
1,166
0
76
Originally posted by: PowerEngineer

No matter how bad Dwight might be, it's pretty clear that the Boss sees you as a contributor to the problem that he's now having to deal with (which can't make him happy). Your best course of action (to save your reputation with the Boss) is to wholeheartedly support the Boss's efforts to "fix Dwight". Like it or not, you need to become a Dwight supporter.

It also appears that you have assumed the role of unoffical spokesman for your coworkers, and that they aren't really happy about it. Perhaps they aren't very excited about being dragged into this "meeting" with the two of you. Time to take a big step back. You'd be smart to ever so softly voice only your personal concerns at the "meeting"; let (or make) the others speak for themselves.

Are you making mountains out of mole hills? Why even talk about quitting a "pretty sweet on-campus student job"? This certainly isn't going to be the last time you have to deal with personality issues in a work place. Suck it up; work thought this with Dwight; and benefit from the experience.

My two cents...

I'm the only one at my level on the org chart in the meeting, over my protests. My coworkers are fine with me being the one to talk to the boos (because then they don't have to deal with confrontation, right?), but would like to be involved in the meeting, specifically in order to beat up on Dwight. I don't think that helps anyone, and would rather just say "Wer're all going to fix him and be supportive" or "bye bye, Dwight."
 

Oakenfold

Diamond Member
Feb 8, 2001
5,740
0
76
Originally posted by: spidey07
It sounds like you're new to this working thing. This happens all the time, just about everywhere you will work. If you continue this path it will be very self destructive to your career.

By whining, you're part of the problem and not the solution. The solution is to do your job and not whine. Maybe Dwight is protected in ways you aren't privy to or understand. By whining you're giving off the "not a team player" attitude.

:thumbsup:
Every bit of what Spidey said is true. Yes it sucks, this is the nature of the corporate world though. If you don't want to or can't deal with this crap then I suggest you go into business for yourself, and then it will be clients that you have to deal with. It's an unfortunate fact, unless you are retired and on a pension / retirement fund there are going to be RTARDS that you have to deal with. Start planning for retirement now, I have. ;)

 

LeadMagnet

Platinum Member
Mar 26, 2003
2,348
0
0
start referring to yourself as "Lord God Master" instead of "Coordinator," - then fire his butt
 

presidentender

Golden Member
Jan 23, 2008
1,166
0
76
Originally posted by: spidey07
It sounds like you're new to this working thing. This happens all the time, just about everywhere you will work. If you continue this path it will be very self destructive to your career.

By whining, you're part of the problem and not the solution. The solution is to do your job and not whine. Maybe Dwight is protected in ways you aren't privy to or understand. By whining you're giving off the "not a team player" attitude.

Yeah, I've never had a job before. I certainly haven't been in the work force since I was fifteen. Never had the guy who I washed dishes with who never showed up and left me to take his slack, never split firewood for weeks with my own kid brother being the problem worker. Never had an issue with the management at Cracker Barrel or Home Depot, where I didn't work, since I'm new. Certainly never had all these issues resolved or gotten a pay raise while the other guys got fired from my construction job. Thank you for your wonderful insight.

If I was a disinterested third party, had as few details as you do, and hadn't read the OP closely, I might agree with you. Thing is, I'm not the only one "whining," and in fact I'm the only one on board with the "fix Dwight" thing instead of the "can his ass" thing.
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
Originally posted by: presidentender
Originally posted by: spidey07
It sounds like you're new to this working thing. This happens all the time, just about everywhere you will work. If you continue this path it will be very self destructive to your career.

By whining, you're part of the problem and not the solution. The solution is to do your job and not whine. Maybe Dwight is protected in ways you aren't privy to or understand. By whining you're giving off the "not a team player" attitude.

Yeah, I've never had a job before. I certainly haven't been in the work force since I was fifteen. Never had the guy who I washed dishes with who never showed up and left me to take his slack, never split firewood for weeks with my own kid brother being the problem worker. Never had an issue with the management at Cracker Barrel or Home Depot, where I didn't work, since I'm new. Certainly never had all these issues resolved or gotten a pay raise while the other guys got fired from my construction job. Thank you for your wonderful insight.

If I was a disinterested third party, had as few details as you do, and hadn't read the OP closely, I might agree with you. Thing is, I'm not the only one "whining," and in fact I'm the only one on board with the "fix Dwight" thing instead of the "can his ass" thing.

You did all those things? Man, we all were wrong. You are truly a hero.