Work at a HelpDesk?

[edro]

We use HelpTrac, but it sucks.

What do you guys use, or what have you used?

Just to track calls and cases and all that fun stuff.

Price isn't really an object, since our company is paying a crapload for HelpTrac.

 

[AccruedExpenditure]

You guys can never answer my questions.

 

[Gunslinger08]

Remedy.. works great for us. We take probably 100-150 calls a day all the time, with peaks at around 600-700 calls a day. It's a good, reliable system.

 

[SoylentGreen]

This is sooooo far off-topic of computers my head is spinning.

Vendors should be knocking on your companies door every day to sell you software.

 

[Anghang]

Originally posted by: joshsquall
Remedy.. works great for us. We take probably 100-150 calls a day all the time, with peaks at around 600-700 calls a day. It's a good, reliable system.

 

[SWScorch]

Remedy here too. It's all right I suppose.

 

[Kelemvor]

Quintus at old job, Clarify at current job.

 

[T3C]

Wonderdesk

 

[amdskip]

We use heat and it works pretty good.

 

[minendo]

Remedy

 

[oniq]

Sticky notes

 

[Kadarin]

I don't work at a helpdesk, but we do use ticket tracking... We use Siebel 7, which is a steaming pile of poop. (Reminiscent of those pics from cremator's thread about his grandpa.)

 

[edro]

Apparently Remedy won't sell to us because we are too small of a company. (~20 techs that will be using the Helpdesk software)

What else do you guys use?

 

[Silverbullet28]

We use HEAT.

 

[SilverTorch]

We use Track IT ..... shudders

I hate it.

 

[skace]

Remedy is an awesome product. Enjoy it and hope your company never goes to a web based solution.

Remedy has its downfalls:
- its ugly
- its ugly
- it doesnt do everything i wanted it to

But, it is very fast and you can set it up so that anyone can move tickets easily. These are the most important things for a ticket system.

<-- Misses remedy so much.

 

[Pex]

Track+. Its free and not even supposed to be used with Help Desk. It's more of a project bug tracking tool but it works.

 

[dxkj]

Remedy.

 

[pacoweaz]

Remedy here too. I don't like it much, but that's mainly our, slow as molassas in winter, network.

We used to use Heat. I remember liking that more.

 

[SpunkyJones]

Used mainly Remedy in the past. I seem to remember using Clarify at some point.

 

[OMG1Penguin]

Remedy~