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Wireless network keeps cutting out

tmchow

Senior member
I have the Netgear MR814 wireless router setup at my friend's house and I'm getting absurd drop outs in the connection. It will connect at 11 Mbps with "excellent" signal strength (winXP) but after a few minutes, windows reports connection is lost. I wait about 10 seconds, then click "View all available wireless connections" and force a connection again. It will connect again, but drop out like the first time. This will happen over and over.

It has WEP enabled with a 40bit kit but this happens even with WEP disabled. The laptop is a Toshiba tablet PC with built-in WiFi, but this happens even with PCMCIA Cisco WiFi card.

It is in my friend's basement and this reproduces all over the house, even if the laptop is right next to the router! What the heck is going on?
 
Did you check to be sure that 802.1x authentication is disabled? (It's also best to set up the wireless connection to NOT connection to non-preferred networks and to connect only to infrastructure (no ad-hoc connections).

If that doesn't work you can try turning off the Wireless Zero Configuration Service after the wireless connection is first established. (Notice please that I said to turn the service off, NOT to disable it.) Just open a CMD prompt and type the command "NET STOP WZCSVC" (no quotes) and hit the Enter key. That's the quickest, easiest way to stop the service. It will restart when you either manually restart it or when you reboot the system. Normally you have to have the service running in order to establish a connection. I guess that when 802.1x authentication is turned on the WZC service keeps on looking for a server with certificates which might be why you keep getting disconnected.

But disabling the service isn't the best choice. The drivers and the client should work fine without disabling the service if you have the everything configured properly -- and if they are compatible with the OS and WZC.

- prosaic
 
prosiac:

Thanks for the suggestions.

I checked my laptop config and noticed that 802.11x is enabled... I disabled it, but I won't have an opportunity to test it out until this weekend.

If this was causing hte problem, why would I have working connectivity for short periods? Is it because it's trying to authenticate via 802.11x and failing thus cutting the connection?
 
That's a good question. Let me tell you what I think I know -- that is to to say, what I have actually experienced -- with a few surmises thrown in.

I have had participated in several threads with people here and elsewhere in which this and similar behaviors were discussed. It appears that there are at least two fairly common issues which can lead to periodic disconnection of 802.1b wireless clients running under Windows XP. One of the issues seems to cause sporadic failure of the connection and periodic dips in network throughput during file transfers. That issue seems to be caused by poor firmware and / or driver design, and, so far, I've only seen users of the Linksys wireless clients complain of that behavior, though I'm certain others may experience it, too. Ostensibly, a fix for the Linksys firmware is due Real Soon Now (TM). The other issue appears to have cropped up with SP1 for Windows XP, and it seems to cause regular periodic disconnection with an announcement that there are wireless networks available (which means, of course, that you've been disconnected from the network to which you had been connected). The 802.1x authentication for wireless networks is enabled by default, but it doesn't apply to people with consumer-grade SOHO wireless routers like most of us use at home. These routers have no ability to use certificates, of course. In Windows XP prior to application of SP1 (or perhaps a combination of SP1 plus one of the subsequent security updates) leaving the 802.1x authentication feature enabled didn't seem to adversely affect the ability of wireless clients to use wireless routers in a reliable fashion for access to the Internet. Nevertheless, I had turned authentication off on my own machines because it appeared that it interfered with their ability to get access to shares on the LAN. Then I started noticing some problems in maintaining wireless connections following application of SP1, but they were tolerable. Then after I applied one of the recent security patches for IE I saw wireless connections become really unreliable -- dropping every couple of minutes or so. Because of the behavior (with the client manager announcing the presence of wireless networks) I figured that it was the Wireless Zero Configuration Service that was causing the problem. I learned that disabling Wireless Zero Configuration after getting a connection enabled me to hold that connection trouble-free for as long as I wanted. In the course of discussing this issue with others online someone reminded me that SP1 had tightened down the authentication behavior for wireless clients. I went to the authentication setting and, sure enough, found that it had been re-enabled -- apparently when I applied either SP1 or a subsequent patch. As soon as I turned off the authentication feature I found that all wireless connection functions returned to normal, and that it was no longer necessary to turn of the WZC service to maintain connections.

I don't think this exact behavior is actually intended by Microsoft, but I could be wrong. I hope someone who actually knows may be able to contribute some information. But I suspect that authentication is supposed to allow a wireless client to get to the Internet through a router even though it can't authenticate, and that authentication is supposed to be necessary only for acquiring access to shares on the network. My guess is that the periodic disconnection results from authentication continuing to look for a certificate server by having WZC look for "momma", but I could be dead wrong on that. However, if I'm wrong about this I'd like to know why turning the service off after getting a connection allows the client to maintain a wireless connection indefinitely.

Turning of the WZC Service appears to solve the wireless connection failure problem for people who have authentication turned on in the inappropriate setting (like the vast majority of home networks) and for many people who have problem drivers that aren't truly compatible with Windows XP and Wireless Zero Configuration. But, obviously, the better solution is either to turn off authentication or to get a better driver / firmware for the client, whichever applies to the given situation.

I hope you'll give this a shot and let us know how it turns out by post back to this thread.

Good luck!

- prosaic
 
prosiac:

You are a wealth of knowledge.. I was thinking for awhile that is was a bad wireless router. I'm excited to try this solution (disabled 802.11x) this weekend.

I stumbled upon this Microsoft article with this information which backs up what you said:

Windows XP SP1 also changes the default behavior of the 802.1x authentication setting when used on wireless networks. When this setting was enabled before applying SP1, if no authentication server was found, the setting was ignored and a persistent connection could be obtained. Stricter enforcement under SP1 prevents attaching to a rogue access point. If 802.1x authentication (which must be used with WEP) is enabled under SP1, if no authentication packet is received after three minutes, the connection will be dropped. During the installation of SP1, any settings enabling 802.1x authentication for wireless connections will be removed. If you find that you lose your connection every three minutes, authentication may be enabled on a network that does not have authentication servers.

I will definitely report back what happens in my tests this weekend.
 
Heh-heh. Thank you for the vote of confidence. Regarding my alleged wealth of knowledge -- the funny thing is that, normally, I go straight to the MSKB when faced with strange behaviors like this. But, in this case, I just slogged it out to my initial conclusion (disabling WZC Service) by doing a little reasoning and setting up some experiments. I feel moderately pleased with myself for being able to figure that out on my own, but that is, after all, only a temporary solution. But now you are the second person (Naked Savage having been the first) to have notified me of that MSKB article, which is the article which prompted me to check the 802.1x authentication setting. I had just been dim-wittedly assuming that it was disabled since I knew that I had disabled it months ago after experiencing strange share access behaviors. I should have been smart enough to go all the way through the settings, something that is standard operating procedure for me -- or for anyone who actually wishes to do a decent job of troubleshooting something.

But I do find it odd that the article asserts this:

"During the installation of SP1, any settings enabling 802.1x authentication for wireless connections will be removed."

because it doesn't seem to jibe with what happened to me. I'm certain that I didn't re-enable those authentication settings manually. I think that either the SP1 installation process or the application of some subsequent patch enabled them. I'd just shrug and attribute this to bad gray cells if I were talking about one machine, but I'm talking about four. I don't think I absent-mindedly re-enabled 802.1x authentication on four machines at home -- not even on my flakiest day. 😉 I mean that the setting is in a kind of out-of-the-way place, and not something you just wander into while you're dealing with other issues.

Thank you for the information, and I'll look forward to hearing how this works out for you.

- prosaic
 
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