Good luck..Lifetime warrantee of a video card only really means "As long as it is on the shelfs at the store". Basically, If it's not being sold anymore, It's not gonna be warranted. Hopefully he will be able to get it replaced though.He says card has lifetime warrenty, so he's sending it back.
It should have came with a 2 or 3 disk set of system restore disks. At least my sisters' HP did. You could have done a re-install without formatting.Woe be unto those who purchase HP, for if you go on the internet or use email you will almost surely get a virus at some point (even if Norton etc is updated) and w/o startup or o/s disks you are screwed. That's just my amatur opinion!