winXP + 2 dial-up connections (1 doesn't work)

[dum]

I have a guy with 2 dial-up connections setup on his computer (1 AOL, 1 other ISP)
when he dials to AOL, everything works fine
when he dials the other ISP the modem does nothing and then returns error 692 (or cannot detect modem when trying to connect through IE)

i have checked all the settings on both dialers and all the modem settings and they are all ok
i tried disabling AOL at startup and then connecting to the other ISP, but i still get error 692 (don't even get a dial tone)

i want to try uninstalling AOL and he is up for it, but i don't want to do it if it isn't going to work.

any suggestions?

he has a lucent winmodem on XP home for what it's worth.
he was also able to connect to the other ISP up until about 2pm this afternoon. There are no reported problems with the ISP in the area.

 

[tjaisv]

AOL definitely takes over your computer's dial-up connection settings. I'd suggest completely uninstalling it -- that should allow you regain control over what you wanna do.

What's the other ISP?

 

[redbeard1]

You might try creating a third dial up account, setting it up with the problem dial up ISP's settings. Then running the new one from the dial up networking folder. A fresh set up may get around odd or highjacked settings in the other.

 

[NikPreviousAcct]

Originally posted by: tjaisv
AOL definitely takes over your computer's dial-up connection settings. I'd suggest completely uninstalling it -- that should allow you regain control over what you wanna do.

What's the other ISP?

A lot of the time, AOL simply changes Client for Microsoft Networks and TCP/IP so that AOL is the only software that can use it. Simply uninstalling and reinstalling those two items does wonders. 🙂