Windows XP Pro System Standby hangs

[Optical]

Hey all,

Just bought one of these averatec 3225HS laptops and it came with XP Home and standby seems to work fine. Did an upgrade to Pro and long and behold the laptop would hang when I try to resume from a system standby and the only way to break out of it is to kill power completely. Sometimes it would not even repond to the power button. Averatec gave me the easy way out answer..."the laptop came w/ Home and it may only support Home." I just can't believe that as other users reported working with Pro.

I'm coming to the point of returning the laptop but my research shows a lot of PC/laptops seem to have this type of problems.

Anyone have any clues on this? I've got the latest XP Pro updates, latest drivers for the laptop. I truly think it's related to the OS as home worked fine with standby.

This is driving me crazy!!! Yes, I could just not use the feature altogether but I think critical to conserve battery life.

TIA

 

[nutxo]

disable standby?

 

[Optical]

that's the whole point. For a laptop, there's a big difference on the battery life if you disable standby.

 

[spyordie007]

Does hibernate work?

It kind of sounds like the upgrade processes hosed ACPI/APM support; unfortunetly if that's the case the only thing I can think of to go about fixing it is to reinstall the OS...

 

[Optical]

Interestingly, I just did a fresh install and noticed behavior is now different but still hangs on standby mode. Now, I noticed turn screen and hard drive off does not hang the system where this was doing it before as well.

Sometimes I wonder if MS really meant for this feature to work at all.

 

[spyordie007]

It may not be a problem with the OS, if you did a fresh install and it's still having problems your motherboard may not be correctly supporting ACPI/APM and that is what is causing your system to hang.

Simple troubleshooting step to take: Download the latest bios. It may or may not solve your problem but it's worth a shot.

-Erik

EDIT: Grammer

 

[VirtualLarry]

Originally posted by: OpticalAnyone have any clues on this? I've got the latest XP Pro updates, latest drivers for the laptop. I truly think it's related to the OS as home worked fine with standby.

XP Pro runs a lot more background services than XP Home does. Possibly one of them is affecting your ability to enter Standby mode? (Or one of those services interacts with a driver somewhere, that collectively prevents it.)

Try disabling some unnecessary services. Remember, XP Pro supports some "server"-type functionality, and servers generally do not run any sort of power-manangement features. Therefore, those services may not have been fully-tested in those scenarios.

I can't imagine that there are any low-level differences in the OS kernel, they should be the same.

The other question is of course BIOS support, and possible custom OEM pre-install tweaks that could have been done to the OS image before factory installation, possibly to work-around issues/incompatibilities with a normal, "golden"/retail MS OS release fresh installation.