Windows XP blue screen on shutdow: some new information

[JesseKnows]

This started recently, perhaps (but not for sure) when I was trying to get a VooDoo 3500 to work (it didn't, I got blue screens because a driver got in an infinite loop).

The symptoms: When I shut down (or Restart), it goes all the way to the screen with "saving your settings" and then "shutting down", but then blue screens instead of shutting down or restarting. I have a VP6 installed without ACPI, so it never turned the power off, but would get to "you can turn off now" and would restart when commanded.

I checked and there is no event logged when that happens. I got rid of all the VooDoo/3dfx stuff that I could. There are some registry keys I cannot delete, possibly related to hardware enumeration.

All MS updates installed.

More hardware details in my rig.

Any ideas how to find out what causes the blue screen? Or better, get rid of it? Wipe and install is not a reasonable solution

The blue scren shows the reason as "IOPL_LESS_THEN_OR_EQUAL_TO" (approximately) which means some device driver is not working right. But the rest of the information on the screen does not help.

 

[NzAnE2K]

What does the blue screen say?

 

[JesseKnows]

It doesn't say anything which was meaningful to me, and I am a software engineer and have developed on windows

I do not have one in front of me now, but it just says it had an exception in some address. No module name, no exception type.

 

[woodie1]

Check out this site:

http://www.aumha.org/a/shutdown.htm

 

[JesseKnows]

Thank you, I looked there and did not find an answer to my situation.

 

[JesseKnows]

Added new information. Anyone?

 

[chickendinner]

new video card :\

 

[JesseKnows]

I changed my video card from ATI Rage Pro to ATI Radeon 7000, and installed the latest drivers from ATI (driver version 6.13.10.6094). Still blue screens at shutdown.

 

[mgpaulus]

run %windows%\system32\verifier.exe Set the verify level to verify everything. reboot, and then when everything is stable (will take a bit with full verification), start shutdown. Your BSOD should give you lots of interesting information, and should point to the dll/module that is having a problem.

 

[chickendinner]

check these out,

 

[JesseKnows]

Thank you, mgpaulus. I ran verifier.exe and set for checking many things (I am not sure how to check "everything"). When I rebooted I got this blue screen during the boot:

IO SYSTEM VERIFICATION ERROR in ptserlp.sys (WDM Driver error 20E) [ptserlp.sys + 7DC5 at F6161DC5]

I looked for ptserlp.sys and found it in WINNT\system32\drivers. I deleted the file, and it came back through the OS integrity system. Interestingly, the "date modified for the file I deleted was 8/17/2001 2:28 PM, and for the restored file the date was 8/17/2001 1:28 PM. Note the one hour difference.

I do not know what to do now. Shall I attempt a repair?

If I do, an associated question: The computer uses an ABIT VP6 motherboard with dual PIIIs. When I first installed XP, it installed with ACPI. I was using a Creative Live! at the time, which was unhappy with the dual coniguration and made noises. I tried to improve on that, and did a repair to change to standard (non-ACPI). That did not help the Live!, and I moved to a Santa Cruz, which I am happy with.

The question is, if I do a repair, should I go back to ACPI?

BTW, chickendinner, I looked at the page you pointed at, and did not find anything to help my situation.

Thanks, all!

 

[mgpaulus]

.
.
.
I do not know what to do now. Shall I attempt a repair?

.
.
.
Thanks, all!

Not sure I understand your question. Does your system shutdown correctly now? Or do you still have the BSOD problem during shutdown? If everything is working correctly, then re-run verifier, and turn all verifications off, then enjoy your system until ServicePack 1 comes out

 

[chickendinner]

well i saw this and thought it sounded awfully familiar

SYMPTOMS
When you shut down your Windows XP-based computer, your computer may restart instead of shutting down, and you may see a blue screen for just a moment before the computer restarts.

/shrug

 

[JesseKnows]

mgpaulus - you wrote:

Not sure I understand your question. Does your system shutdown correctly now? Or do you still have the BSOD problem during shutdown? If everything is working correctly, then re-run verifier, and turn all verifications off, then enjoy your system until ServicePack 1 comes out

I still get the shutdown blue screen, nothing changed there. I was telling how with Verifier I get a blue screen during the boot, before the desktop appears. I can't get anywhere near shutdown. I can only boot properly with "previous good version", which has the shutdown problem.

I asked, should I try a repair installation of XP, and the related ACPI question.

I hope this is clearer.

 

[Saltin]

This used to happen to me with XP , Dark Ages of Camelot, and a certain build of detonator drivers for Nvidia cards.

Does this happen every_single_time you shut down?

Does it happen if you start the box, don't run any apps, then shut it down?

The solution for me was a different set of drivers. IRQ_LESS_THAN errors are always driver related.
It sounds like your Vodoo drivers were not properly uninstalled.

 

[Jace]

What build of XP are you running?

I have to ask because in your original post you said:

All MS updates installed except stayed with IE 5.5 rather than 6.

Windows XP comes with IE 6.0, not 5.5, sounds like you have a build other than XP RTM, or have downgraded IE or something, if that's the case, who knows what the problem is?

 

[JesseKnows]

Thanks, Jace. Original query updated.

Anyone?

 

[billyjak]

Go Here and read