Windows won't load

[Kenny536]

Hello,

My old laptop of about 2 1/2 years has a virus. It is an Acer Aspire 5670 running Windows XP. It started a few weeks ago - basically AVG was down for some reason on my laptop and it was not working. And unfortunately, I was a little slow in reinstalling AVG. As a result, a virus got into my computer. I was trying to get rid of it - I reinstalled AVG and it was working now and I ran the scan, but I was too late. At first, it would change my desktop background saying there is a virus, and everything would run very slow and everything would seem weird. That would have been fine, since I could have still gotten rid of the virus. But shortly after that, windows would not even load, I would get the blue screen error every time:

IRQL_NOT_LESS_OR_EQUAL

Technical Information:

*** STOP: 0x0000000A (0x0A70001B, 0x0000002, 0x00000000, 0x807D5FF9)

I tried putting in the Windows XP Recovery CD, but it will not work. At first, it would get far in the process, but then would have some error. But now, it does not even get that far. When it gives me the choice of pressing 'R' or 'ENTER', I press ENTER, and it loads some stuff, but shortly after that, it shows me the blue screen error, the same as before. Same with the 'R' option - it asks me which windows I would like to load from, I type 1 and press ENTER, and the blue screen comes.

At first, it would go to the loading screen for windows and then show the blue screen error, and also at first, when I tried to go into safemode, it would have show a bunch of lines about dusk partitioning and then it would freeze and this one line, I forget which one it was. But now, it does not even get that far. Now it shows me this other error when I am not booting from the CD:

'Windows could not start because the following file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\SYSTEM

You can attempt to repair this file by starting windows setup using the original Setup CD-ROM
Select 'r' at the first screen to start repair.

^ I cannot do that either because of the blue screen, as I mentioned. And now, if I try to go into safe mode, it does the disk partitioning for 6-7 lines and then shows the above error again about needing to repair windows.


I did a google about this blue screen error and what to do if you get this blue screen when trying to install Windows, but all I could find was that it was some hardware issue. This is not a hardware issue because this laptop was working fine before this virus. The virus is what has caused this. How do I fix it? I know formatting will most likely fix it, but I have lots of music and video on my computer that I do not want to lose, and I do not have it backed up. I do not mind reformmating my computer as long as I can find a way to back up my music/videos/files - I'm fine if I lose my programs. I'm fine if I lose my programs if there is no other way. Can this Knoppix thing help me accomplish this?

Please help,

Thanks.

 

[Kenny536]

I have successfully used Knoppix to access my data - I am looking at my data now through Knoppix. There is many gigabytes of data though - what is the fastest way to transfer it from a laptop to a desktop? Fastest and also the most hassle free. Thanks!

 

[Billb2]

A crossover cable.
Or you could get an 2-1/2 inch to 3-1/2 inch drive adapter and just add the laptop drive to the desktop.


But you don't want to move any programs over, and I'd be really leery of even hooking the two machines together at all until I was sure the laptop was virus free, as a trojan can pretty much hide anywhere.

You could burn your data to optical disks, fix the laptop (does it have any "set it back to where it was when you bought it " function?) and then clean up the stuff on the optical disks before you use it again.

 

[techmanc]

Install Malwarebytes' Anti-Malware and run it in safe mode...............................


Link Here
http://www.malwarebytes.org/

 

[BlueAcolyte]

You can also install Clam-AV from Knoppix and run it in the Linux environment.

 

[degibson]

Nuke and format.

While you're at it, you should run memtest86+ on this machine.

 

[GaryJohnson]

While you're at it, you should run memtest86+ on this machine.

I second that. The virus shouldn't interfere with the windows install. If you're getting BSOD there, you most likely do have hardware problems. Either the RAM or the HDD. Use memtest to check the RAM and chkdsk to check the HDD.

 

[vnvnvn2000]

Run the Recovery Console and press R. When at the command prompt type:

chkdsk /r

This will check and fix any errors. Reboot after its done. It problem still exists, run Recovery Console again and this time type:

fixmbr

If it says you have a non-standard or bad master boot record then select yes and run it.

I am a computer tech at a school district and have seen this problem a few times. The chkdsk fixmbr fixes some, but not all.

I believe another problem to be related to the motherboard because on one computer that had this problem, it was a brand spankin new drive that I just imaged from a good computer and this problem immediately appeared. I put the HD in another computer and it works fine. I swapped RAM and video card and still nothing. The computer I swapped with (where the HD worked) has the exact same hardware, so a bad mobo may be the problem. Possibly a BIOS update will work.

 

[TeeJay1952]

Also you can copy use the DOS prompt or Knoppix to
C:\Windows\Repair\System C:\Windows\System32\Config\System

You know move the file from a storage spot to where it is failing.