Windows can not find/launch Winword.exe

[Freshgeardude]

so let me start by saying, I have tried

add/remove stuff 1 time

repair 2 times

and

I removed it 2 times and reinstalled it.

I cant see this being a problem with the actual files.


now, I have tried safe mode, no go.
administrator, everything. nothing is working.

I scanned with malawarebytes and nothing came up. I have antivir on active duty always

I tried system restore 3 times, giving me 3 different errors say how it CANT do it, one being in safemode.

I have seriously nothing else I can think of.


http://i977.photobucket.com/al...hgeardude/0707d42a.png

pic of error. happens everywhere i try and open it. even on the actual program through all the directories.


Here is a copy of the log from hijack this:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:47:51 PM, on 9/30/2009
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\EeePC\ACPI\AsTray.exe
C:\Program Files\EeePC\ACPI\AsEPCMon.exe
C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by DPHDS
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GR469A~1.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [AsusTray] C:\Program Files\EeePC\ACPI\AsTray.exe
O4 - HKLM\..\Run: [AsusEPCMonitor] C:\Program Files\EeePC\ACPI\AsEPCMon.exe
O4 - HKLM\..\Run: [AsusACPIServer] C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\msafdlsp.dll
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia....cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = DPHDS.local
O17 - HKLM\Software\..\Telephony: DomainName = DPHDS.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = DPHDS.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = DPHDS.local
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GRA32A~1.DLL
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Google Update Service (gupdate1c9a50083deb34c) (gupdate1c9a50083deb34c) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 7508 bytes




this has happened randomly. the only possible thing I can think of was that i installed some video conferencing programs yesterday that didnt work so i got rid of them, but even that, my friend did the same thing as me ( dl them) and he isnt having the problem

I have looked everywhere on the internet to try and solve this

 

[Freshgeardude]

oh yea its running Windows 7 32 bit RC copy

 

[UberNeuman]

Have you gone into your Office folder to locate Winword.exe or run a general search for that file?

 

[Freshgeardude]

Originally posted by: UberNeuman
Have you gone into your Office folder to locate Winword.exe or run a general search for that file?

yes, as said before I have already gone to all the directories. I tried to open the actual file named "winword.exe" and it tells me it doesnt work. I can post a screen shot

 

[Freshgeardude]

oh and everything else in office works.

 

[UberNeuman]

Originally posted by: Freshgeardude

Originally posted by: UberNeuman
Have you gone into your Office folder to locate Winword.exe or run a general search for that file?

yes, as said before I have already gone to all the directories. I tried to open the actual file named "winword.exe" and it tells me it doesnt work. I can post a screen shot

I don't have Win 7, but have you taken this computer off line and shut down your virus program, then try running winword.exe to see if it works - it may be blocking access...

 

[Freshgeardude]

Originally posted by: UberNeuman

Originally posted by: Freshgeardude

Originally posted by: UberNeuman
Have you gone into your Office folder to locate Winword.exe or run a general search for that file?

yes, as said before I have already gone to all the directories. I tried to open the actual file named "winword.exe" and it tells me it doesnt work. I can post a screen shot

I don't have Win 7, but have you taken this computer off line and shut down your virus program, then try running winword.exe to see if it works - it may be blocking access...

nope, didnt work. I already tried it before and just tried it again to be sure. even did a restart to make sure no programs were on.

gonna try safe mode with no programs running, see if maybe it will work there

 

[Freshgeardude]

didnt work in safemode this way either

 

[Freshgeardude]

http://i977.photobucket.com/al...hgeardude/bb661928.png

 

[UberNeuman]

It seems like you tried pretty much everything - sorry if I haven't been much help.

I'll only offer more idea, and I'm sure you may have tried this as well, but have you run a reg fix program?

I can't recommend any one program for Win 7 - but your problem appears to me something was broken in your registry, maybe due to removing those video conferencing programs you mentioned...

 

[Freshgeardude]

Originally posted by: UberNeuman
It seems like you tried pretty much everything - sorry if I haven't been much help.

I'll only offer more idea, and I'm sure you may have tried this as well, but have you run a reg fix program?

I can't recommend any one program for Win 7 - but your problem appears to me something was broken in your registry, maybe due to removing those video conferencing programs you mentioned...

you are helping. even if im overdoing everything i have done thus far. it helps.


do you have one that you could recommend that is free? with win 7 i can always run in compatibility mode

 

[UberNeuman]

I used CCleaner for Vista in the past, and it seems to have some sort of Win 7 support....

 

[Freshgeardude]

i have used that program before to delete stuff taking up room. i'll dl it and try it

 

[Freshgeardude]

ok I ran ccleaner and still isnt working (((((

 

[tomt4535]

Did you uninstall it before you ran ccleaner? You could try uninstalling office, running ccleaner to remove any extra stuff lying around, then reinstall and see if that works.

 

[Freshgeardude]

Originally posted by: tomt4535
Did you uninstall it before you ran ccleaner? You could try uninstalling office, running ccleaner to remove any extra stuff lying around, then reinstall and see if that works.

oh nice idea. gonna do that

 

[Freshgeardude]

god damn it. didnt work. im sick of this crap been on this for 9 hours. im not gonna worry about it tonight. i'll use one note. maybe if enough people suggest things i'll go back to it. it really is pissing me off

 

[Ken g6]

Can you right-click winword, click properties, and post what comes up? Maybe it's a permissions thing?

You could also try going at it from the command line.:

cd "c:\program files\Microsoft Office\office12\"
dir winword.exe
attrib winword.exe
winword.exe

 

[Beanie46]

I'm wondering if the mix of security software you're running is messing with your system. Many times, get too many running and they start to not play well together.....

From what I can see, you're running:

McAfee SiteAdvisor
Avira AntiVir Guard
Trend Micro Hijack This
Microsoft Security Essentials


Bet part of your problem, esp. the inability to do a system restore, is with running all these simultaneously.

 

[jmagg]

A corrupt normal.dot is a common problem.
Search and delete. This should generate a new normal.dot.

 

[Freshgeardude]

Originally posted by: Beanie46
I'm wondering if the mix of security software you're running is messing with your system. Many times, get too many running and they start to not play well together.....

From what I can see, you're running:

McAfee SiteAdvisor
Avira AntiVir Guard
Trend Micro Hijack This
Microsoft Security Essentials


Bet part of your problem, esp. the inability to do a system restore, is with running all these simultaneously.

well, i tried restore before hijackthis and microsoft sec ess.

 

[Freshgeardude]

Originally posted by: jmagg
A corrupt normal.dot is a common problem.
Search and delete. This should generate a new normal.dot.

i tried this and still doesnt work

 

[Freshgeardude]

Originally posted by: Ken g6
Can you right-click winword, click properties, and post what comes up? Maybe it's a permissions thing?

You could also try going at it from the command line.:

cd "c:\program files\Microsoft Office\office12\"
dir winword.exe
attrib winword.exe
winword.exe

here is what happened

http://i977.photobucket.com/al...hgeardude/Untitled.jpg



ive already tried to run as an admin

 

[Freshgeardude]

oh yea.... i forgot to mention. I was on a school domain when this happened. I asked if they are playing a joke on me and he said he wasnt. is it possible i need to be in shcool to troubleshoot this?

 

[Freshgeardude]

bump still not working