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Windows 8 Shutdown and restart problems

tenpole

tenpole

Senior member
I am having trouble like many people with a new build with windows 8. The PC will not completely shutdown or restart. Most devices turn off but the power button led stays on, the illuminated keyboard is on and the cooler fan still spins. The monitor goes to sleep ok.
I have altered the power settings to disable the hybrid settings which did not fix the problem.
I tried a reinstall on a different hard drive but the problem persists.
I just tried a shutdown in safe mode and it worked fine. I reset bios to default, the bios have been updated to the newest version.

Intel i5 -4570
MSI H87m-g43
Seagate 1Tb Barracuda
4 Gb Corsair 1333 Ram
CIT Black Edition 500w
 
If you are not having trouble in safe mode, then I would say one of your drivers probably needs an update.

Which is a good thing since you can pretty much rule out hardware.

Have you downloaded any drivers from the MSI page?
 
Yes I have used the drivers on the website. The graphics driver causes the pc to crash so I cant use the hd 4600 graphics and just have to use a basic onboard graphics. The screen corrupts when I reboot after installing the svga chipset graphic drivers.

Maybe I should have included this in my original post but I did not think it was related at the time.
 
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tenpole said:
Yes I have used the drivers on the website. The graphics driver causes the pc to crash so I cant use the hd 4600 graphics and just have to use a basic onboard graphics. The screen corrupts when I reboot after installing the svga chipset graphic drivers.
Click to expand...

If the graphics on the onboard graphics are corrupt, that would lead me to believe there is a problem with the board.

BUT, every mention I see online of your power supply is not good at all. I think the words "cheap junk" were mentioned a time or ten. I would really look at the power supply first as being the cause of your issues.
 
This is my second fresh install of windows 8. The first time I wondered if it was the ssd playing up so installed windows on the 1tb seagate drive. (the ssd drive is staying in my laptop now although the limitations of the drive space 128gb will mean I need to look at alternative form of data capacity but that will be another thread once I get this pc sorted out)
I am just doing a refresh of windows now so I can get the windows 8 start screen back.
 
tenpole said:
This is my second fresh install of windows 8. The first time I wondered if it was the ssd playing up so installed windows on the 1tb seagate drive. (the ssd drive is staying in my laptop now although the limitations of the drive space 128gb will mean I need to look at alternative form of data capacity but that will be another thread once I get this pc sorted out)
I am just doing a refresh of windows now so I can get the windows 8 start screen back.
Click to expand...

See my post right above yours.
 
Lol I did have a cheap power supply included with the case which I took out and replaced with the CIT Black edition. I could try unbranded psu just to see if the problem goes away. If that is the case I will have to put my hand in my pocket for something more expensive.
This pc is for my wife so she can use it for her business and play warcraft. I did not want to get anything for overclocking as ironically I wanted a stable pc.

On the last boot I switched keyboard and mouse so I can eliminate them as being the culprits.

I should also mention the ram was originally for wifes old computer but when I installed it the computer at times would not turn on. I never got to resolve if it was a frequency issue or what because the wife hissed and cursed and demanded her old ram back. On the new build I have no problems on starting up and prior to doing any software installing I ran memtest86 for an hour and half with no fails.
 
tenpole said:
Will the 2gb stick in wifes old pc run windows 8 though to test system?
Click to expand...

It's hard to see without know what it is, but DDR3 isn't as picky as RAM of the past. Just make sure it's rated for the speed the board is set to run it at.
 
I think it is now resolved. The RAM from the old computer was an Elpida cheap brand. I did what you said and checked its rating by googling and it idd ddr3 1333 so I stuck it in. A little hiccup at first as the computer would not boot, restarted, went to bios settings to confirm new RAM, booted to Windows start and shutdown. Everything powered off.
Re booted installed the chipset drivers, rebooted without problem. Installed the lan and audio drivers, rebooted fine. Then installed the svga graphics, held my breath, everything was fine. It worked.

I now need to get the wife's PC some RAM. I was thinking 8gb should be adequate, I dont have the money to fork out for a 16gb set. I want to avoid corsair now, even though it was a value ram from ebuyer I am disappointed that corsair has given me unstable RAM.

Thanks for the guidance ketchup.
 
tenpole said:
I think it is now resolved. The RAM from the old computer was an Elpida cheap brand. I did what you said and checked its rating by googling and it idd ddr3 1333 so I stuck it in. A little hiccup at first as the computer would not boot, restarted, went to bios settings to confirm new RAM, booted to Windows start and shutdown. Everything powered off.
Re booted installed the chipset drivers, rebooted without problem. Installed the lan and audio drivers, rebooted fine. Then installed the svga graphics, held my breath, everything was fine. It worked.

I now need to get the wife's PC some RAM. I was thinking 8gb should be adequate, I dont have the money to fork out for a 16gb set. I want to avoid corsair now, even though it was a value ram from ebuyer I am disappointed that corsair has given me unstable RAM.

Thanks for the guidance ketchup.
Click to expand...

Glad it's working, good job. Those instabilities are a hard nut to crack. Good luck with your wife's PC. If it is a custom build as well, you should be able to get a compatibility list off the motherboard manufacturer's website. If you believe the Corsairs are bad sticks, they should have a lifetime warranty on them (most RAM sticks do).
 
Er yeah.

I see the warranty returns are in the Netherlands, no doubt for the dutch the warranty returns are elsewhere.
 
tenpole said:
Er yeah.

I see the warranty returns are in the Netherlands, no doubt for the dutch the warranty returns are elsewhere.
Click to expand...

So from you, to the Netherlands, to Japan, to China, by way of New York City. Shouldn't take longer than three months. That sounds about right, lol.

Glad things are going well. I am sure the wife is happy too!
 
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