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Windows 8 Hangs

T

TheStu

Moderator<br>Mobile Devices & Gadgets
Moderator
Ok, I have Windows 8 and I run into a problem that every now and again it will sort of stall out, and stop responding properly and the only fix is to reboot via the power button.

I read on WinSupersite that this is a problem affecting Sandy Bridge systems with SSDs, and that a fix is to install Hyper-V. The problem is that I cannot install Hyper-V. IF I do, and then restart, it will not boot into Windows. If I install it, and shut down and then turn back on, it will boot into Windows, but:
A: It doesn't fix the problem
B: When I then reboot, it doesn't boot Windows.

So, is anyone else having this hanging problem, and how did you fix it?
 
Is it possible that the Hyper-V role won't boot because virtualization extensions are turned off in your BIOS?
 
TheStu said:
I have no idea, I didn't realize I had to check that. Let me report back.
Click to expand...

It's just a guess, I would hope that MS would be smart enough to have it just skip the hypervisor initialization if the VT extensions aren't there but you never know.
 
Virtualization appears to be enabled in the BIOS or EFI, whatever this board has. It sure quacks like a BIOS though.
 
Well that's pretty much all I got. =) My only Win8 experience is with Server 2012 in VMware. It probably is a driver bug and you won't find a real fix for a while since no one is really running Win8 yet.
 
TheStu said:
Ok, I have Windows 8 and I run into a problem that every now and again it will sort of stall out, and stop responding properly and the only fix is to reboot via the power button.

I read on WinSupersite that this is a problem affecting Sandy Bridge systems with SSDs, and that a fix is to install Hyper-V. The problem is that I cannot install Hyper-V. IF I do, and then restart, it will not boot into Windows. If I install it, and shut down and then turn back on, it will boot into Windows, but:
A: It doesn't fix the problem
B: When I then reboot, it doesn't boot Windows.

So, is anyone else having this hanging problem, and how did you fix it?
Click to expand...

Are you on the release preview? It's probably fixed in the final build. I seem to remember a workaround not involving hyperV, but cannot find it.
 
RampantAndroid said:
Are you on the release preview? It's probably fixed in the final build. I seem to remember a workaround not involving hyperV, but cannot find it.
Click to expand...

Yes, this is on the Release Preview.

I also read that Chrome contributed to the problem. I have since changed the following:
Clean Install instead of upgrade
Have not installed Chrome

No issues yet. So one of those two was the factor. I definitely have done clean installs in the past, but again, was using Chrome. So I think that it was the culprit, somehow.
 
TheStu said:
Yes, this is on the Release Preview.

I also read that Chrome contributed to the problem. I have since changed the following:
Clean Install instead of upgrade
Have not installed Chrome

No issues yet. So one of those two was the factor. I definitely have done clean installs in the past, but again, was using Chrome. So I think that it was the culprit, somehow.
Click to expand...

There's still some lower level driver bug then because a userland process shouldn't have the capability of hanging the OS.
 
Nothinman said:
There's still some lower level driver bug then because a userland process shouldn't have the capability of hanging the OS.
Click to expand...

Well then Chrome was the dimwitted accomplice then.

Hopefully this will get fixed by release time. According to WinSuperSite (which I try to avoid, but it actually mentioned the HyperV 'fix') when he talked to MS, they said they hadn't encountered the problem.
 
you should try with the enterprise evaluation, and see if the same problem exists, it is pointless to try to fix bugs of release preview.
 
StokesMSFT said:
If it hangs, collect a memory dump and !analyze -v it, see which driver was hung.
Click to expand...

I don't really know what that means. I know what all the words mean, but not when you put them in that order. Is !Analyze a piece of software?
 
I was pretty sure that Microsoft sent out a fix via Windows Update to fix this problem in the Release Preview (yes, the Release Preview, not just RTM), so I think you are having a different issue.
 
OK, so here are some updates:

I did a clean install of Windows 8, and everything was going fine. I installed Opera and Firefox, and neither gave me any issues.

Thinking that maybe the clean install helped to solve my problems, I installed Chrome since I prefer it over anything else on Windows. The problem came back within the first 30 minutes of use.

Well, that answers that question, so I uninstalled Chrome. The problem is still happening.

I have an Apple keyboard which does not have a scroll lock key. Any other suggestions for running a debug report?
 
TheStu said:
OK, so here are some updates:

I did a clean install of Windows 8, and everything was going fine. I installed Opera and Firefox, and neither gave me any issues.

Thinking that maybe the clean install helped to solve my problems, I installed Chrome since I prefer it over anything else on Windows. The problem came back within the first 30 minutes of use.

Well, that answers that question, so I uninstalled Chrome. The problem is still happening.

I have an Apple keyboard which does not have a scroll lock key. Any other suggestions for running a debug report?
Click to expand...

I know of no way other than the ctrl scroll lock method, off the top of my head. Can you not get a keyboard?
 
RampantAndroid said:
I know of no way other than the ctrl scroll lock method, off the top of my head. Can you not get a keyboard?
Click to expand...

You mean a regular keyboard? I might be able to borrow one off someone, or order an incredibly cheap one or something.

Wish I had thought about it this last weekend, I had some friends over for a LAN.

The problem mostly seems to come up while web browsing, at least now that I have uninstalled Chrome.
 
Not to necro a month old thread, but it is my thread, so there.

The problem was gone for a couple weeks, and has just started up again. What are the chances that it is Flash related? I seem to notice the system locking up the most when I am using Flash.

Also, what is the best way to run a full system diagnostic? From stem to stern, top to bottom, tip to tail, front to back... and I think I might be out of cliches now.
 
TheStu said:
Not to necro a month old thread, but it is my thread, so there.

The problem was gone for a couple weeks, and has just started up again. What are the chances that it is Flash related? I seem to notice the system locking up the most when I am using Flash.

Also, what is the best way to run a full system diagnostic? From stem to stern, top to bottom, tip to tail, front to back... and I think I might be out of cliches now.
Click to expand...

If Flash seems to be causing it, then it could be a video driver issue.

Full diagnostic reminds me of the technospeak from Star Trek. "I want a level 1 diagnostic of all affected systems" without any real indication of what that means. I don't know of a full diagnostic though, there are various stress test tools that could work. A system benchmark tool might be good enough too since it would stress the video card, its drivers, memory, etc.
 
Nothinman said:
If Flash seems to be causing it, then it could be a video driver issue.

Full diagnostic reminds me of the technospeak from Star Trek. "I want a level 1 diagnostic of all affected systems" without any real indication of what that means. I don't know of a full diagnostic though, there are various stress test tools that could work. A system benchmark tool might be good enough too since it would stress the video card, its drivers, memory, etc.
Click to expand...

A single utility that will check the memory, the hard drives (SMART and a surface scan), the... stuff... I want to give my computer a physical, a diagnostic. Most of the stuff is in Windows, but I was hoping for a one stop shop.

I'll see if I can't get updated drivers from AMD. And see if I can find a free or trial benchmark.

In OS X I would use TechTools.
 
TheStu said:
A single utility that will check the memory, the hard drives (SMART and a surface scan), the... stuff... I want to give my computer a physical, a diagnostic. Most of the stuff is in Windows, but I was hoping for a one stop shop.

I'll see if I can't get updated drivers from AMD. And see if I can find a free or trial benchmark.

In OS X I would use TechTools.
Click to expand...

I know what you're getting at, but the only thing I've personally used like that is the Dell OEM diagnostics from their recovery partition.
 
TheStu said:
Not to necro a month old thread, but it is my thread, so there.

The problem was gone for a couple weeks, and has just started up again. What are the chances that it is Flash related? I seem to notice the system locking up the most when I am using Flash.

Also, what is the best way to run a full system diagnostic? From stem to stern, top to bottom, tip to tail, front to back... and I think I might be out of cliches now.
Click to expand...

Are you on RTM windows 8? Or still the RC?
 
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