Windows 2000 rebooting

[Allenv]

Windows 2000 keeps crashing. This is my sons computer...when I go to House Call and do an online virus scan, computer keeps crashing before scan ends. I ran Nortons and Nortons didn't find anything. I ran SpyBot and it found nothing. Then I ran Ad Aware and it found nothing.

One time House Call found 47 viruses before it crashed, the other time, it said over 300 before it crashed. I don't know if these are right or wrong, because surly Nortons would have found something wouldn't it?

All progams are updated. All updates are run for Windows. What next?

TIA,
AllenV

 

[FlyingPenguin]

First of all you should do your full virus scan in Safe Mode. There's probably a virus running in the background. Most are disabled in safe mode. If you don't have a reliable AV app installed then boot into safe mode with network support and run House Call.

I'd suspect spyware before a virus, but you need to do both. Do the virus scan first. Follow my detailed instructions for spyware cleaning here (also needs to be done in safe mode, and I wouldn't trust Adaware or Spybot anymore. Both have sold out to the enemy): http://www.theflyingpenguin.com/penguin_blog.shtml#spyware-removal

It's also possible it's a hardware or driver issue, or some misbehaved background app.

What is the specific error you're getting?

BTW: Your anti-virus app will detect spyware as nameless "Trojans" but will not be able to clean them properly. You need an anti-spyware app for that.

Hope this helps...

 

[Allenv]

Sorry to say but he's on dialup.Can't get to internet in safe mode but I did run norton's in safe mode will try spybot and adaware now.
TIA,Allenv