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Windows 2000 disk manager reports different than Explorer

M

MeatBag

Junior Member
Hi all,

- Western Digital 80GB drive, formatted NTFS, one partition.
- Disk Management and Windows Explorer report 74.53 GB capacity (correct).
- Disk Management reports 1GB free space, but Windows Explorer reports 100MB free space.

Here's the kicker - both are wrong, albeit conflicting, because the data on the drive is only ~18GB, not 70+. In both cases the drive should have a whole lot more GB free. We've also checked the obvious like "show all files" and "show hidden and system files".

Western Digital's Data Lifeguard tools boot floppy basic and extended tests show no errors. Windows 2000 chkdsk /f and /r show no errors either.

No hardware or software changes to the machine, this issue just popped up a few days ago when the Windows Backup util went to put data on the drive and failed because of insufficient space remaining (again, there should be ~50GB remaining, not 0).

If anyone can offer troubleshooting suggestions and/or underlying causes, that would be great.

Thanks!

P.S. WDC tech supp suggested a "write 0's to drive" operation with the Data Lifeguard tools to wipe all sectors and repartition. We'll do it, but I'd like some assurance that this won't happen again etc.
 
I'd suggest starting here. I know that you have already considered some of the possibilities listed in the article, but I hope you'll find the cause of your problem if you go through the article methodically and follow the links it suggests, as appropriate.

Something that might be helpful just for initial data gathering would be Mark Russinovich's NTFSInfo utility. If you redirect the output from that utility by issuing this command

ntfsinfo c:>c:\ntfsinfo.txt

at the command line interface (CMD prompt) you'll get a file named ntfsinfo.txt in the root of your C: drive. If you copy and paste the contents into a message here maybe someone will spot information that could be useful to you in figuring out this problem.

- prosaic
 
Did you ever figure out whats going on? I am having some weird trouble getting my new 80G WD to install...Curious to see what all you did?
 
Hi,

We ended up wiping and reinstalling to alleviate other problems as well and this issue went away in the process (so far - I'll post back if it returns).

Sorry I can't be of further help than that.

If your drive is new, perhaps WD can help you. It's worth a try anyway (don't hold your breath though).
 
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