Windows 10 Clean Install: Missing Media Driver?

[Carbo]

Hi, all. Bought a new Dell XPS13, (9360). Wanting to start with a clean machine, I'm trying to wipe the drive and install Windows 10 from a USB. But I am receiving an error message each time I try: A media driver your computer needs is missing.
I'm stumped. What am I doing wrong? Thank you.

 

[Dahak]

When is it asking this? Is it before or after it is trying to find the hard drive?

 

[Carbo]

Before. When I get to the window that asks "Which type of installation do you want?" I select Custom, and when it proceeds to the next page, "Where do you want to install Windows?", the message appears "We couldn't find any drives. To get a storage driver, click Load driver." Then, when I do that the next page says to insert the installation media containing the driver.

 

[Carbo]

If it helps, I also tried using another USB drive, (one is a 3.0, the other is a 2.0), and tried in both USB ports on the laptop. Also shut off Secure Boot option in the BIOS. Same results. . .keeps asking for the storage driver.

 

[Ketchup]

You need the drive controller driver from the Intel website loaded onto the flash drive. Sure beats having to put it onto a floppy and hit F6 at just the right moment!

 

[Smoove910]

sounds like you need the chipset driver (which controls your USB) installed prior to OS loading.

 

[Carbo]

Thanks, all. It was the missing Intel Rapid Storage driver. Once I put that on the USB the install went quickly.

 

[VirtualLarry]

Probably a modern laptop, with the BIOS set (forced) to RAID mode, for the SATA controller, with no BIOS option to change it. Those require the RAID (Intel RST) drivers on a USB when re-installing the OS, in order to see the installed drives to install the OS.

 

[Ketchup]

Thanks, all. It was the missing Intel Rapid Storage driver. Once I put that on the USB the install went quickly.

Good to hear!