Your probably going to have to live with it. Often the TSP's can't even choose things like that (I work for one of the College's at Clemson. For a Windows email client I personally think i.Scribe rocks, and it's free to boot. Eudora, however is the standard supported app that the university has payed for so regardless of what anyone wants, be it the user or the technician, Eudora is loaded on every machine).