My name is Mr X, and I am writing to your department today in regard to a 2001 Acura CL-S, VIN.
The abovementioned vehicle belongs to my father, and has recently experienced total transmission failure. The purpose of this letter is to relay the facts of his issue in order to try to resolve this matter quickly and amicably. I work with an independent dealership in Brevard County, and several industry associates have specifically recommended your service department over others in the area
The subject vehicle experienced a total transmission failure while my father was on his way home. While in fifth gear the unit abruptly downshifted to second while he was making a left turn against traffic, and after clearing the intersection, the transmission immediately failed.
I am acutely aware of the background regarding the allegedly poor transmission design and build quality of this particular model and the ensuing class action lawsuit settlement with owners. However, this vehicle is beyond the 109,000 mile extended warranty afforded the impacted units.
We have had no problems with the functions of this transmission until very recently, no check engine codes or other symptoms evocative of transmission failure.
It is my understanding that Acura?s corporate offices are ensuring the satisfaction of owners with problematic units past the 109,000-mile extended warranty by way of a goodwill replacement. It is my understanding from colleagues, that the servicing dealer must initiate this request for goodwill replacement. Because of this, I am requesting your assistance in that matter. My family resides about an hour away from your location, and knowing the goings-on of a service department at times, I believe that it would be in both our best interests to discuss this issue before arriving.
I realize it is necessary to mention that my family has been burdened with un-necessary aggravation and inconvenience due to the faulty transmission. I am frequently driving out of town on business and since this occurrence; we have been required to alter our work and recreational schedules accordingly.
Due to the time-sensitive nature of this issue, I would appreciate a response regarding the approval/denial of a goodwill transmission replacement no later than Tuesday February 13th. I am flying out of town on business later in the week and will require some advance notice for my transporter.
With this correspondence, I hope that you or any other member of your service team can assist me in regard to this issue as I earnestly wish to settle this matter in good faith.
Please feel free to contact me if there are any questions anytime at . I look forward to your response.
1. Change "his" to "this". Otherwise it sounds like you were put up to do this by him, and whoever reads it will probably not care as much.
2. Place this statement above the paragraph above it (after your description of the transmission failure). The content will flow better.
3. Change "that" to "this". Present tense.
4. Add something like this. Always pays to be precise, and sounds less "conversational".
5. This phrase does nothing. Take it out.
6. Kinda awkward sounding. Replace with something along the lines of: "and knowing how unpredictable the events at a service department can be..."
7. Take out "best". It's implied when you use the statement.
8. I would put this paragraph between your statement about no warning lights and your statement that you are "acutely aware". It follows that your troubles should be mentioned after the description of the cause of said troubles. In short, content flow.
9. This contradicts your last statement. Also, you're skating on thin ice with this. Your asking him/her to do you a favor. I wouldn't be setting conditions on it until it's discussed. Personally, I would give him your cell or whatnot to contact you when out of town.
10. Replace "as" with a semicolon or period. Otherwise it's a run-on sentence.
11. Add "Thank you" in your signature/closing
I can't speak for the content, but that's the grammatical/English dynamics side of it.
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